Nora Haynes
CREATOR
3 months ago
Project Update: Production Update #5 (Shipping Everything Out!!)
Hey y'all, Nora here!!
Some of you will have already started getting tracking codes from us for your copy of Despair Dilemma! We wanted to wait and make sure things where going smoothly before making this update properly, but we've shipped out about 20% of orders!!
This should represent almost all Australian/New Zealand backers and a portion of US backers. We're hoping to get the rest of the 80% done over the next couple weeks, but resourcing this as two people in our living room can be inconsistent, so we're not going to make any promises. With that said, we'll do everything in our power to make sure that everything is shipped off before the end of 2025 at the least.
Please note that if you're in a more niche area without a lot of other backers or from somewhere with more complicated customs systems (such as the UK), we'll likely be completing your orders around the end of the process. Additionally, we processed our orders around the start of November, so if you added your address or finalized payment after that time, we'll be reprocessing those orders after the rest have been completed.
The actual time to get to your address will depend on your region, but you should get an estimate from AusPost when you receive your tracking number from them.
Some of you will have already started getting tracking codes from us for your copy of Despair Dilemma! We wanted to wait and make sure things where going smoothly before making this update properly, but we've shipped out about 20% of orders!!
This should represent almost all Australian/New Zealand backers and a portion of US backers. We're hoping to get the rest of the 80% done over the next couple weeks, but resourcing this as two people in our living room can be inconsistent, so we're not going to make any promises. With that said, we'll do everything in our power to make sure that everything is shipped off before the end of 2025 at the least.
Please note that if you're in a more niche area without a lot of other backers or from somewhere with more complicated customs systems (such as the UK), we'll likely be completing your orders around the end of the process. Additionally, we processed our orders around the start of November, so if you added your address or finalized payment after that time, we'll be reprocessing those orders after the rest have been completed.
The actual time to get to your address will depend on your region, but you should get an estimate from AusPost when you receive your tracking number from them.
What to Do in the Case of Errors or Damages
Now, myself and Iris are doing this by hand ourselves, and while we're doing our best to keep everything tracked, double checked, and correct - it's likely that there will be some number of errors. That's even before we get into possible issues occurring during shipping or printing errors unique to your copy of the game.
We've made sure to order about 20% more of each of the book, playing card deck, and perspective markers then we needed to make sure that in the case of these sorts of errors we can provide you with a replacement.
If you receive your copy and:
We've made sure to order about 20% more of each of the book, playing card deck, and perspective markers then we needed to make sure that in the case of these sorts of errors we can provide you with a replacement.
If you receive your copy and:
- Your package is missing one of your rewards
- One or more items has been damaged during travel
- One or more items have significant printing errors
then please get in touch with me at [email protected] with a photo and any relevant information about your order.
If you don't receive your copy for a significant time after receiving your tracking number, then we request that you please get in touch with the shipping company first to make sure this isn't an expected delay of some kind. Especially as we're hitting the holiday periods, there are likely to be some amount of back up that will cause delays. If they're not able to help, please feel free to get in touch with me afterwards.
Once we believe we've shipped out everything, we'll make an update to let you know. If you still haven't received a tracking number by that point, you should get in touch with me and I'll check what's happened or if you've slipped through the cracks. There should be a good number of extra copies in the worst case that we can use to resolve problems.
--
Thank you for your time,
Nora Jean Haynes
P.S. When you receive your copy, we'd love for you to share it with us on our Discord Server! Its always a joyful experience for us to see people with their copies in their hands after so much work getting it done! When you do! Let us know if you're okay with us sharing your photo in a future update like this also!
If you don't receive your copy for a significant time after receiving your tracking number, then we request that you please get in touch with the shipping company first to make sure this isn't an expected delay of some kind. Especially as we're hitting the holiday periods, there are likely to be some amount of back up that will cause delays. If they're not able to help, please feel free to get in touch with me afterwards.
Once we believe we've shipped out everything, we'll make an update to let you know. If you still haven't received a tracking number by that point, you should get in touch with me and I'll check what's happened or if you've slipped through the cracks. There should be a good number of extra copies in the worst case that we can use to resolve problems.
--
Thank you for your time,
Nora Jean Haynes
P.S. When you receive your copy, we'd love for you to share it with us on our Discord Server! Its always a joyful experience for us to see people with their copies in their hands after so much work getting it done! When you do! Let us know if you're okay with us sharing your photo in a future update like this also!
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