BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

When will shipping be collected?

Shipping will be collected in the pledge manager after we have the product in hand from China and are ready to ship it to backers. See the Shipping and Fulfillment section in the campaign for more information about the delivery timelines.

Is International Shipping Available?

We're happy to say we've partnered with a European based distributor for discounted shipping to the UK and EU. We've also contracted with an EU based representative for GPSR compliance. This means we can ship to the following countries. US, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain Sweden, and the United Kingdom. For those outside those countries, we encourage you to pledge for one of the digital tiers instead.

Can I upgrade my pledge after the campaign is over?

While the campaign is active, you can change your pledge level without restriction. Once the campaign is over, funds have been collected, and we move to the pledge manager, this becomes more restricted because of how the rewards are handled. In general, tiers that include printed items can only be upgraded to other print tiers, and the Player (Digital Only) tier can only be upgraded to the All In! (Digital Only) tier.

What is your refund policy?

First, we want to thank you. With your pledge, you are helping a small creator to bring to market a new game in a way we otherwise couldn't. Sometimes those who pledge expect rewards based on their pledged funds and some simply want to support the project. Crowdfunding is a way for creators to gather and gauge interest in an idea, reliably predict the inventory required for the demand, and to gather funds to get that idea off the ground. Full refunds not only take away from the initial pledge total the creator is counting on to see their project through, but also cost the creator extra money in the nonrefundable fees that are collected by the platform, etc. We thank you for your confidence and support. That all said, we understand that emergencies can arise and circumstances can change. With all this in mind, refunds will be processed on a case by case basis with the following guidelines in mind. 1.) Any time before the campaign ends, you are free to upgrade, downgrade or cancel your pledge. 2.) Once the campaign ends, there is no way for us to prevent your card from being charged, and once charged, we are unable to cancel your payment. 3.) Because we are unable to predict shipping prices, if they become too much of a burden for you once they are established and to be collected in pledge manager, you may ask for a partial refund by downgrading to the nearest "digital only" tier (less nonrefundable platform fees). 3.) After physical rewards are shipped, we will happily replace any damaged or defective items. Simply let us know. Refund and customer service requests may be addressed to [email protected]

Will PDFs of the books and cards have bookmarks, references and layers?

Absolutely! We aim to make all our PDFs as user and print friendly as we can. This means that (where possible) we'll have layers you can turn off for backgrounds that can cause excess ink / toner usage, and for most of the art if you want to exclude that too. And of course the books will have clickable table of contents, indexes, and bookmarks to make navigating through them a breeze.

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