EDIT: Refunds have been issued for taxes, shipping charges, and any tariffs charged 02/27/2026. BackerKit said these refunds may take 5-11 days to reach you.
I just recieved the deeply unfortunate news that our fulfillment team has shipped orders DDU (unpaid duties), not DDP (duties paid) as specified. So all international orders will behave differently than expected. It's well documented and understood by both parties that this was a mistake by the fulfillment team (a separate company), but I know that means little when you're the one receiving the package.
What's going to happen?
Some carriers might just deliver it to you, no problem, as we've seen already in a few countries. Others may require you to pay the VAT only. Some might even charge you painful additional processing fees. Every nation, carrier, and authority may handle it differently. Unfortuantely it will be impossible for me to reverse the mistake.
What can Electi do about it?
Obviously, I'm going to start the process of refunding VAT
I'm seeking recourse with the party responsible for the mistake
Keep open communication
Consider a different partner for the future
I understand this update might be disappointing, and I truly appreciate your trust. Surprise costs are always a tricky part of crowdfunding, and I want you to know I've often covered them myself to protect my backers. Unfortunately, this time, all we can do is apologize and issue a refund for the VAT we collected.
All miniatures are printed and shipping to the warehouse. The books are expected to arrive on January 13, 2026. We should be ready to start fulfilling orders in mid-January!
Major Updates to the PDF
Final PDF uploaded to DriveThruRPG
Cards have been Charged with Notice Cards on file have been charged, and you should have received a notification. This should give you a final opportunity to make any necessary adjustments to your card information.
Addresses have been locked with notice Addresses have also been locked, and you should have received notification of this as well. You will be given enough time to make any last-minute changes to your shipping address. Having an updated and accurate address will save you time and reduce shipping costs by preventing returned packages. After 48 hours, all addresses will automatically be locked.
SubmitQuestions & Concerns here To expidite physical fulfillment requests please be sure to use the below form. ➡️ Contact form here: https://www.electi-studio.com/contact
Privacy note: the information we're collecting is required so I can verify your order, try to problem-solve the issue, and connect with you after I've looked into it. We don't store contact us requests for marketing; that's a separate system, and we ask permission for marketing. Why phone number? Shipping and International orders require it.
Privacy note: the information we're collecting is required so I can verify your order, try to problem-solve the issue, and connect with you after I've looked into it. We don't store contact us requests for marketing; that's a separate system, and we ask permission for marketing. Why phone number? Shipping and International orders require it.
The contact form
Hey Siri, why don't BackerKit comments ever hit my inbox? I'm not receiving notifications for comments or conversations on BackerKit, and your requests there are likely to be missed. The Contact Us form will notify me via email and track your ticket. I'll still check periodically, because I totally respect using comments for that, but this is the least effective way for me to see your concerns.
