EDIT: Refunds have been issued for taxes, shipping charges, and any tariffs charged 02/27/2026. BackerKit said these refunds may take 5-11 days to reach you.

I just recieved the deeply unfortunate news that our fulfillment team has shipped orders DDU (unpaid duties), not DDP (duties paid) as specified. So all international orders will behave differently than expected.  It's well documented and understood by both parties that this was a mistake by the fulfillment team (a separate company), but I know that means little when you're the one receiving the package.

Some carriers might just deliver it to you, no problem, as we've seen already in a few countries. Others may require you to pay the VAT only. Some might even charge you painful additional processing fees. Every nation, carrier, and authority may handle it differently. Unfortuantely it will be impossible for me to reverse the mistake.

I understand this update might be disappointing, and I truly appreciate your trust. Surprise costs are always a tricky part of crowdfunding, and I want you to know I've often covered them myself to protect my backers. Unfortunately, this time, all we can do is apologize and issue a refund for the VAT we collected. 

Thank you so much for your understanding.