Frequently Asked Questions
Find answers to your questions
Project FAQ
No problem! While we have some early bird rewards for backers, BackerKit also has a Pay Over Time feature to enable you to split payments up over time to help keep things more affordable. If you can't afford anything, back at the $1 level in the initial 30 days, and we can work something out later.
At initial launch, we're offering Antique Gold and Antique Silver. These are the most eye-catching, and the most popular. However, everyone has their own particular colors they're fond of, so we will have others unlocked over the course of the campaign, including Shiny Gold, Silver, and Copper, and Shiny/Matte Black.
Our coins are cast from Zamak, a high strength alloy of zinc, copper, magnesium, and aluminum, offering excellent strength, surface finish, durability, and lustre. All our coins are nickel free.
We understand that things happen and you can't always carry through on your pledge. While refunds are at our discretion, please contact us and we can arrange a refund if your situation has changed or you are unable to participate in the campaign further.
Yep, we ship all over the world! Refer to the shipping chart for further details and estimated costs.
Unfortunately, import taxes and VAT are usually charged by each country, and varies from country to country. Our default shipping method is USPS and GlobalPost, though we can use any method of import you'd prefer, but these import taxes are determined and charged by governments and outside our control.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.