Grim Moon Studio
CREATOR
4 months ago

Project Update: UPDATE #15: Shipping Fee Issue on Add-ons (Already Fixed!)



Hi everyone!

A quick update to let you know that we identified an issue affecting shipping fees on some add-ons during survey completion. This was caused by a mismatch between shipping profiles, and for a few backers it showed incorrect additional shipping costs.

Good news: the issue has already been fully fixed.

 All shipping profiles are now correct, and your surveys should accurately reflect the intended costs.
If you already completed your survey and noticed something strange: don’t worry. Since no cards are being charged yet, nothing has been processed, and everything is now aligned to the proper values.
If you haven’t completed your survey yet, you can proceed safely.
As always, if you encounter any issues or something looks off, please don’t hesitate to reach out to us—we’re here to help and make sure everything goes smoothly.

Thank you again for your patience and support!
Grim Moon Studio Staff
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