We've reached 99% fulfilment! This means that almost all orders (except some requested to be held) have been shipped out! Don't forget to tag me in your photos (@JeanaDraws on X, instagram or tiktok) when you receive them because I LOVE seeing all the Pals reach their new homes~ 🥺

It has been 6 months since the deadline for surveys, but there's still a handful of backers who either have not filled out the survey or have failed BackerKit charges. Emails have been sent out today to these backers and there will be a final one week period from now for surveys/payments to go through, after which I'll be permanently closing surveys. If you just completed your payment/survey after this last call email, your order will be shipped out after the holiday season in January!

If you're one of these backers and fail to respond to the survey, then any amount you've pledged will be considered support/donation to this project, as there is a strict no refund policy for this project!

If you still have not received a tracking number email for your package, it is like due to an issue with BackerKit emails (possibly going to spam/junk folders) or possible misspelling of your email address. If you have this problem, please email me at [email protected] with your FULL NAME, SHIPPING ADDRESS, and BACKER ID#!

"I received my order but there's something wrong!"

The Patchwork Pals are an energetic bunch and some of our Pals maaay have gotten a little too excited heading to their new homes and jumped in the wrong box. We've also gotten wind of some Pals who had wandered off on their adventure before they’ve had all their pieces fully stitched on! If this is the case for your Pal, please send my fulfilment team an email over at [email protected] and we'll help you out!

Leftover Patchwork Pals and their associated goods (pins, patches, keychains) will be listed in my online shop around Jan/Feb! The exact date of the shop update is still to be determined,  feel free to follow my socials (links below) or join my newsletter (located at the footer of my online shop page) for updates!

Thank you all for following me along on this amazing journey! If you like my artwork, designs, and would like to support me in my future endeavours, here are some helpful links:

If you have any further questions or concerns, please email me at [email protected] (make sure to include your full name and backer ID, as well as any relevant photos in the email)! Thank you!

- Jeana ♥♥

We've reached 75% fulfilment so far and the first few customer photos have started coming in! Don't forget to tag me in your photos (@JeanaDraws on X, instagram or tiktok) when you receive them because I LOVE seeing all the Pals reach their new homes~ 🥺

Currently, my amazing shipping team has been fulfilling orders every day since we started last week and will continue to do so. Our goal is to have everything shipped out by mid Dec!

There are currently still 200+ orders to be shipped out so please be patient with the fulfilment process! Once your order has been packaged and shipped, you will receive an email with your package tracking number! Rest assured that we are working as fast as we can to ship out all the package to everyone, thank you for your patience and understanding!

"I received my order but there's something wrong!"

The Patchwork Pals are an energetic bunch and some of our Pals maaay have gotten a little too excited heading to their new homes and jumped in the wrong box. We've also gotten wind of some Pals who had wandered off on their adventure before they’ve had all their pieces fully stitched on! If this is the case for your Pal, please send my fulfilment team an email over at [email protected] and we'll help you out!

Thank you all for your patience and support, as always, if you have any other questions or concerns, don't hesitate to email me at [email protected] or my fulfilment team [email protected] for all package inquiries (make sure to include your full name and backer ID in the email)!

- Jeana ♥♥

Plushies have just arrived at my warehouse! My fulfilment warehouse will soon begin the quality checking process before we begin fulfilling orders!

Please note that due to the large volume of orders, we plan to fulfill all orders before the holidays BUT cannot guarantee delivery before the holidays, especially for international packages!

Please make sure that your shipping address is up to date! If you need to change your address, or want to double check which address you put down in the survey, you can do so by going to this link: https://patchwork-pals.backerkit.com/ to recover your survey! If address changes need to be made, please do so before Monday, Nov 10th as I will be locking addresses on that day! 

If you need your package held (ie, going out of town / won't be home) please also let me know at [email protected] before Nov 10th and I can let my team know to send out your package after a specific date!

Thank you all for reading through the update! I'll be back with another update after we begin the fulfilment process! As always, if you have any questions or concerns, don't hesitate to email me at [email protected]!

- Jeana ♥♥

Here is October's progress update! 3/10 plushie production have been completed and the remaining 7 pals' production are being wrapped up this week. My manufacturer will be sending them in two batches, with Stitches, Button and Chiffon being shipped out first via sea freight and the remaining 7 Pals going out at the end of this week. However I've upgraded the second shipment to air shipping to ensure that the second batch arrives to me before the holiday season. We're currently looking at both shipments arriving to our warehouse around mid November.

After doing quality checks, my fulfilment team will aim to fulfill all orders before mid December. Please note that while we want to ship everything out before the holiday season, we cannot guarantee that the packages will arrive before Christmas! Currently, there is also an ongoing strike with Canada Post. I'm check daily for new updates but hopefully this will be resolved by the time we are ready to ship out packages in November!

Production Progress

I'll be back with another update in the first week of November! As always, if you have any questions or concerns, don't hesitate to email me at [email protected]!

See y'all in the next update~

- Jeana ♥♥