So sorry for delays in between communication! It will get better once production starts, but currently we are just awaiting for all new samples to come back so we can show them to you! We currently have BOTH service puppies approved for production, and we just need final photos for Audie and Juniper, they are both on the verge of being approved as well!

Pixel is finally getting there!! His fur color is soooo much better, and matches his other features very well. We will mainly be tweaking his face, it is a bit wide and his eyes are a bit far apart haha. Other than that, we are just trying to see if they are able to make the puffs and the hair on his head a bit puffier.

What do you think??

Look how cute and plump she is!! Her leg bandages are finally on strait, and her arms and legs look so good!! We have no tweaks OTHER than spelling on the back, they have been having trouble with the font I believe. And other than that her nostrils are a bit crooked! Other than that she is ready to go!! We are so excited to finally be done with these first few guys! 

We will have samples of Clover, Eclair, etc. very soon!! 

As always, let us know if you have any questions!! We are always available via email if for some reason you can't get ahold of us - [email protected]

Hi guys!! Sorry there have been slightly longer spans between communications, we are mainly just waiting on sample updates and people to work on their surveys! We do have Salem the Service Puppy's FINAL sample though!! 

Here is a link in case you cannot find your survey in your emails: https://chronic-critters.backerkit.com/
Anyone who did payment plans will get their surveys AFTER payments finish finalizing!

Okay, here is Salem's sample! I think he turned out so freaking precious. I love the curls and the colors we did, especially since Salem (real life version) has faded over time and turned my cafe au latte color. I am also so happy we did the liver colored nose as well. What do you think?

Also, as for the other samples, we DID order the other unlocked Critters!! So we should have first prototypes of those SOON! I am so so excited!! 

As always, please let us know if you have ANY questions, or need help fixing anything. We are here to help make sure you are fully satisfied! Our email is [email protected] if you need to send us a more private or specific question!!

Sending so much love! 

Hi guys!! Thank you so much for being patient while we go through all the support requests and reply to your comments 💖

I know it is frustrating when errors come up on your surveys or you can't find something, but do not panic! There is no deadline currently, and we will work with you to fix and ensure everything is correct for your orders 💖

I was able to figure out the issue with the UK shipping, for some reason even though we did not have EU countries in our shipping profiles, they still appeared... yet UK was on do not ship to *eye roll*. So I manually went through it all, added EU to DO NOT SHIP, and United Kingdom is on the list now!!!

I am working through other non-UK support requests, please bare with me! 💖 

Good morning Cuddle Cove!!

Thank you sooo much again for all the patience, I know it has been frustrating that it took so long for surveys to go out, but they are all sent!! Please check your spam folders if you cannot find it! If you cannot seem to find it anywhere, here is a recovery link to enter your email: https://chronic-critters.backerkit.com/

There was an issue with Dizzy not being on the add ons page at the end, so we fixed that! If you filled out an earlier survey before that was fixed, you should be able to continue to edit your surveys whenever. 

If you chose Pay Over Time, you will not have a survey YET - do not panic! Your survey will be sent out as soon as 1-2 days after full payment is completed! I know it sucks you won't be able to do it until then - but unfortunately that is how Backerkit runs the Pay Over Time.

Here is a little photo of the gang!! Aren't Pixel's open eyes cute??? They are big, so we will adjust them smaller lol!! Juniper: her legs are on backwards in this, so fixing that and making sure the KT tape is correct, as well as her nostrils and mouth moved more center. Pixel: we are testing a bright blue fur - if that is also ugly, we will be looking for a color we can order special!! I will have more detailed photos + post for Salem, but here is a photo to show what his new fur looks like!!

I think his fur is literally perfect - we are just tweaking a bit of the placement of the puffs and that is it I think!!!

Any other questions?? Feel free to comment below, or if you have a more specific or private question, email [email protected]!

Thank you for all the love! 

Hi all!!! Thank you so much for everyone’s patience when it came to navigating getting surveys out to everyone- we had some technical difficulties, but we were able to resolve them and keep things moving! 

Smoke tests were sent out this morning and surveys will be sent tomorrow! 

Surveys do not have a close date yet- we will keep them open indefinitely until more plushie samples have come in!!

Thanks for all the love and patience!