BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Why should I pledge? What do I get for it?
Pledging allows us to bring these products to life thanks to your help! If you pledge for all the products you're interested in (even if they're not unlocked), it actually allows us to unlock stretch goals quicker than if you didn't! Remember, you can always alter your pledge or cancel it entirely - a pledge is not a commitment up until the campaign ends.
How do I select the item that I want?
All choices will be made after the campaign has ended! You'll receive an email to fill in a BackerKit survey, in which you can specify which design you want.
How do add-ons work?
After selecting for a pledge tier, you'll be taken to the "Add-ons" section where you can select any other product that you'd like as an addition to your pledge. For example, you have pledged for one plushie, if you also want an extra sticker, you can add one (or more) as an add-on on top of your base pledge!
Can I get a refund after the campaign ends?
No, pledges will not be allowed refunds or cancellations after the campaign closes. This is because the money we have earned from the campaign will directly fund all of the production, shipping and materials costs. Please DO NOT back the project if you are unsure of your finances.
I changed my mind and want to cancel my pledge!
While it would be so sad to see you go, you may cancel your pledge BEFORE the backing period ends. Once the project's funding period closes, you WILL NOT be able to cancel or request a refund. So, please only back our project if you are 100% certain you want to adopt one (or more) of my plushies.
Can I give these plushies to my dog, cat, or baby?
Although these plushies are meant for cuddling, I cannot recommend giving them to your pets or infant, as rough handling can result in harm if any pieces are swallowed. The Critters also do not like being torn up. It hurts them as much as it hurts my heart seeing them destroyed... so please don't do that!