Hello Cuddle Cove fam!!

CARDS:

Just wanted to check in - we FINALLY have some sample updates of Pixel the Poodle, and Salem the Service Puppy!! We just need to add edits to the photos, there are still a couple more tweaks until they are perfect!! We should be sending out photos of those samples hopefully tomorrow!! For now I wanted to address that we still have 45 PENDING payments totaling $4,744. Just a reminder that if your card is not charged/updated, you will not be able to receive your pledge. For those with payment plans, this does not apply to you! 

Backerkit should be retrying and sending out emails about failed payments - please look through spam + other emails to see if you have gotten any or confirm if you have been charged! If you are having trouble updating your payment, or are not sure about if yours went through, please email us at [email protected] 

I had a few people have it declined as fraud, so double check that! They were allowed to delete their card and re-add it, and that seemed to fix it! 

SURVEYS:

We are currently getting our surveys approved by the Backerkit team, and then will PROCEED with Smoke Testing!! Smoke tests are when the surveys go out to 5% of Backers to ensure they are reading properly. Once we are ready to send out the smoke tests, we will send out another update so you can make sure to check if you are one who gets a survey! 

Please let us know if you have anymore questions! Happy to answer or help in any way!! We finally got access to funds, and are just finalizing images before we also purchase the rest of the samples!! 

Can't wait to send out more info!!