Updates
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PROJECT UPDATE
Project Update: Payment issues
Hi all
Just a brief one - I know a few people are having issues with payments not completing on crowdfund pledges. As I understand it, this whole system is automated, so if a payment has failed then that is something you need to take up with your bank - the payment has been refused either because the funds are not available or because the bank has flagged the transaction as suspicious.
Backerkit will keep trying the cards, so if you have cleared it with your bank, it will eventually go through.
From my end of things, I'm afraid there is absolutely no way for me to insert myself into the payment process to help - for very sensible security/privacy reasons, I don't get to see your card details or reasons for failure etc.
If you've been notified of a failed payment, your best course of action is to contact your bank (if you're with the same bank as me, that will involve blocking out a whole morning!) and work it through with them.
I think this is a fairly normal state of affairs, which is why Backerkit advise us not to send out surveys until at least two weeks after the campaign closes, to give the payments time to trigger properly.
Julian
Just a brief one - I know a few people are having issues with payments not completing on crowdfund pledges. As I understand it, this whole system is automated, so if a payment has failed then that is something you need to take up with your bank - the payment has been refused either because the funds are not available or because the bank has flagged the transaction as suspicious.
Backerkit will keep trying the cards, so if you have cleared it with your bank, it will eventually go through.
From my end of things, I'm afraid there is absolutely no way for me to insert myself into the payment process to help - for very sensible security/privacy reasons, I don't get to see your card details or reasons for failure etc.
If you've been notified of a failed payment, your best course of action is to contact your bank (if you're with the same bank as me, that will involve blocking out a whole morning!) and work it through with them.
I think this is a fairly normal state of affairs, which is why Backerkit advise us not to send out surveys until at least two weeks after the campaign closes, to give the payments time to trigger properly.
Julian
PROJECT UPDATE
Project Update: I'm back! Kind of... A holding notice.
Hi everyone
I am back from my week in Paris, where I intended to make some field recordings, write some more of the new show, and generally come back down to Earth and get my thoughts in order after the crowdfund.
BUT, it was 39 degrees in Paris. The apartment I was in had just a small desk fan and no AC. And it was at the top of a building. So, while it was a brutal 39 degrees outside (dropping to around 34 during the night!) it was a pretty toasty 42-45 degrees consistently in the apartment.
What this meant in practice is that, although I had a brilliant time (because Paris), I achieved nothing that I had intended to do. In addition, because I only slept a couple of hours a night, and despite drinking my body weight in water every few minutes, I have managed to attain a level of moderate heat exhaustion, probably linked to low potassium, which involves some quite intense spells of vertigo and nausea and no small amount of brain fog (writing this update is taking a LOT longer than it should!)
All of which is to say that I am back, but I am not yet usefully functioning. Questions and queries will get answered, as promised, and the pledge surveys will go out, but I may need a few days' grace to get my head back in the game.
Hope everyone who is in an affected area is managing the heat as well as possible.
Julian
I am back from my week in Paris, where I intended to make some field recordings, write some more of the new show, and generally come back down to Earth and get my thoughts in order after the crowdfund.
BUT, it was 39 degrees in Paris. The apartment I was in had just a small desk fan and no AC. And it was at the top of a building. So, while it was a brutal 39 degrees outside (dropping to around 34 during the night!) it was a pretty toasty 42-45 degrees consistently in the apartment.
What this meant in practice is that, although I had a brilliant time (because Paris), I achieved nothing that I had intended to do. In addition, because I only slept a couple of hours a night, and despite drinking my body weight in water every few minutes, I have managed to attain a level of moderate heat exhaustion, probably linked to low potassium, which involves some quite intense spells of vertigo and nausea and no small amount of brain fog (writing this update is taking a LOT longer than it should!)
All of which is to say that I am back, but I am not yet usefully functioning. Questions and queries will get answered, as promised, and the pledge surveys will go out, but I may need a few days' grace to get my head back in the game.
Hope everyone who is in an affected area is managing the heat as well as possible.
Julian
PROJECT UPDATE
Project Update: THANK YOU!!
We're closed, after an hour and a bit of "extra time", which was unexpected.
Thank you to everyone who pledged, promoted, got involved and lead the cheering.
All the admin will be done over the next week or so (I'm heading to Paris next week to decompress, do some field recording, take some pictures and get into the script for Episode 2). In the meantime, please pat yourselves on the back for being part of a truly great community.
From now on, I don't know if we're hanging here, or on the Pleasant Green site - we'll figure all that out.
Have a great weekend, and thank you again.
Julian
Thank you to everyone who pledged, promoted, got involved and lead the cheering.
All the admin will be done over the next week or so (I'm heading to Paris next week to decompress, do some field recording, take some pictures and get into the script for Episode 2). In the meantime, please pat yourselves on the back for being part of a truly great community.
From now on, I don't know if we're hanging here, or on the Pleasant Green site - we'll figure all that out.
Have a great weekend, and thank you again.
Julian
PROJECT UPDATE
Project Update: A last-minute addition - STICKERS!
This is last-minute in the sense that I meant to do it a while back, and completely forgot. If you missed out on the mystery sticker set bonus at the beginning of the campaign, they are now available as add-ons.
The set will include:
The set will include:
- Department of Works logo
- Pendragon Club logo
- Red Hook Stories logo
And there will be several other as-yet-undecided designs drawn from past and future Lovecraft Investigations stories.
Yes, maybe even the tea-tray design.
If you're reading this after the campaign closes, fear not - when the surveys go out in a week or two, these will still be available to add to your basket at that point.
Julian
PROJECT UPDATE
Project Update: Coming to the close...
Hi all
We're coming to the end of the campaign now, and I for one am looking forward to stepping away from a computer screen for a few days.
Everyone should give themselves a round of applause/pat on the back/extra chocolate for helping us to get to where we have got in the past 30ish days - every stretch goal hit, and the makings of our best season yet (buoyed by the enthusiasm here, I am already closing in on the end of the script for Episode 1, and it is going to FREAK YOU OUT when you hear it).
Everyone reading this has contributed to the success of this campaign, both through pledging and spreading the word. Now I want to mop up some stragglers...
It's inevitable that, within minutes of the campaign closing on Saturday, I will start to get emails saying "I missed it" or "I didn't know this was happening". And that's fine, because you can't reach everyone, and anyone is welcome on board at any stage. But if you happen to know of someone who either hasn't been made aware, or whose mind this whole thing might have slipped, now is the time to give them a nudge.
Great job everyone. Thank you for pledging, for cheerleading, and for valuing this thing that I never thought more than a handful of people would even get. There's plenty more where this came from and I'm really excited to get cracking.
Julian
We're coming to the end of the campaign now, and I for one am looking forward to stepping away from a computer screen for a few days.
Everyone should give themselves a round of applause/pat on the back/extra chocolate for helping us to get to where we have got in the past 30ish days - every stretch goal hit, and the makings of our best season yet (buoyed by the enthusiasm here, I am already closing in on the end of the script for Episode 1, and it is going to FREAK YOU OUT when you hear it).
Everyone reading this has contributed to the success of this campaign, both through pledging and spreading the word. Now I want to mop up some stragglers...
It's inevitable that, within minutes of the campaign closing on Saturday, I will start to get emails saying "I missed it" or "I didn't know this was happening". And that's fine, because you can't reach everyone, and anyone is welcome on board at any stage. But if you happen to know of someone who either hasn't been made aware, or whose mind this whole thing might have slipped, now is the time to give them a nudge.
Great job everyone. Thank you for pledging, for cheerleading, and for valuing this thing that I never thought more than a handful of people would even get. There's plenty more where this came from and I'm really excited to get cracking.
Julian
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