Hi all

Just a brief one - I know a few people are having issues with payments not completing on crowdfund pledges. As I understand it, this whole system is automated, so if a payment has failed then that is something you need to take up with your bank - the payment has been refused either because the funds are not available or because the bank has flagged the transaction as suspicious.

Backerkit will keep trying the cards, so if you have cleared it with your bank, it will eventually go through.

From my end of things, I'm afraid there is absolutely no way for me to insert myself into the payment process to help - for very sensible security/privacy reasons, I don't get to see your card details or reasons for failure etc.

If you've been notified of a failed payment, your best course of action is to contact your bank (if you're with the same bank as me, that will involve blocking out a whole morning!) and work it through with them.

I think this is a fairly normal state of affairs, which is why Backerkit advise us not to send out surveys until at least two weeks after the campaign closes, to give the payments time to trigger properly.

Julian