Frequently Asked Questions
Find answers to your questions
Project FAQ
You are not charged for your order until the campaign ends, and even then it is only if the campaign is successful! You also will not be charged for shipping until your order is locked and fulfillment is ready to begin, so that cost is not taken at the same time.
Yes! EU buyers are welcome to back this campaign, we'll be shipping to you.
Backerkit's built in pay over time is a huge risk for projects this expensive. When most people think of pay over time they are picturing a service that pays all the money to the seller up front for them with actual consequences for not paying it back. Backerkit's pay over time is nothing like that. Money is not given to the creator to make sure they have everything needed to get things moving, and there is nothing stopping backers from simply never completing their payments. This can lead to huge delays in fulfillment, failure to receive enough to pay for what is promised, etc. Since Deadweights has a high goal it would be unwise to use it.
At this time there are no campaign exclusive items. Getting anything manufactured or printed requires certain minimums to be met, and more than what was ordered needs to be acquired to account for damaged items, which means I'll be left with a lot of inventory taking up valuable room that I can't sell because of exclusive promises. Throwing it out would be super wasteful, and giving it away can upset backers who paid. That said, the majority of these items will not be made again if at all once they sell out, so getting them during the campaign is still your best bet to not miss out!
Maybe someday! You are welcome to make suggestions for anything, and if it isn't a specific OC of yours or a "closed species" there's a chance of it remaining on my radar. I am always looking to make plush that make people happy! I will be listening closely to comments with suggestions for new Deadweights especially. I have a lot of others already planned, but seeing enthusiasm for certain suggestions lets me know what the community wants, and I want to provide for all of you.
Ideally by hand, in cold water, and using a mild, bleach-free detergent! Let them dry in a place with actively moving air and low humidity. I use floor fans for this purpose, and have them set up in a room with a dehumidifier running. The goal is to prevent excessive clumping of the stuffing and to stop moisture from being trapped deep in the plush where airflow isn't good, which could lead to all sorts of mildew problems. Do not dry them in a dryer, you risk ruining their texture at best and completely melting them at worst! If your plush is severely soiled (ex: soaked in soda) and you have any sewing skills to speak of, I highly recommend ripping the least obvious seam you can comfortably repair, removing the stuffing, and replacing it fully. Do not seam rip areas with weighted beads! They will spill.
Pledges can be cancelled any time for the duration of the campaign! A pledge is final as soon as the campaign ends, however. Order cancellations are not accepted, and I won't issue refunds for things outside of my control (ex: your financial situation changing before fulfillment starts, impatience with provided fulfillment timeline within reason, etc.) The money you give me is going to be spent to make this project happen, not held on to, which is what crowdfunding is for! If there is a problem that I am at fault for, such as goods arriving damaged due to poor packaging or the wrong items being sent, I will replace the item at my expense. I will only ever insist on refunding you over replacement if I would be losing a serious amount of money on paying the shipping or there is no inventory to do a replacement with. I want people to get their items and be happy with what they receive! I do often replace missing mail if I'm able to despite that being outside my control, but please know that is a courtesy that I might be unable to offer. It isn't my fault if a package goes missing once it has left my care. If you're concerned about this and want some sort of guarantee I suggest spending extra on shipping with insurance. Returns are accepted at backer expense for 1 to 1 exchanges. I'm willing to make a 1:1 swap with you if you're willing to pay the shipping and there hasn't been a loss of value to the bag you're sending back (ex: stains, removed tags, signs of use.) Returns MUST be requested within 24 hours of reception!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.