CREATOR
Hey folks,
People have let us know that some of their add ons for this campaign are not being applied to their accounts. We have been investigating this and after helpful consultation with Backerkit, we've found the issue and this should be now resolved.
Please be assured we will not close any pledges until everyone is able to access and confirm their rewards!
If you are still having trouble, please let us know.
I'll give an update before the holidays about where we are in terms of delivering existing rewards.
Thanks for being excellent!
People have let us know that some of their add ons for this campaign are not being applied to their accounts. We have been investigating this and after helpful consultation with Backerkit, we've found the issue and this should be now resolved.
Please be assured we will not close any pledges until everyone is able to access and confirm their rewards!
If you are still having trouble, please let us know.
I'll give an update before the holidays about where we are in terms of delivering existing rewards.
Thanks for being excellent!
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