Frequently Asked Questions
Find answers to your questions
Project FAQ
If you support the campaign during the first 48h after it launches you'll receive the Early Bird status which will grant you a free boardfiller pin on top of all rewards you pledged for <3 You keep the EB status as long as the campaign runs. There will be no way of getting an Early Bird spot after the first 48h. If you unpledge during the campaign you will not be able to re-pledge for this Early Bird deal, even if someone else drops.
Just “Switch your pledge level” on the first page of the survey and select the new pledge level you want. NOTE: Selecting a lower pledge level does not constitute a refund. Instead, you’ll be awarded the difference as a credit you can spend on add-ons or the shipping fees. You can also use the Add-on feature to adjust your pledge and add more rewards and different extras. If you have any questions concerning your pledge or the designs feel free to send me a message at any time. I’m always glad to help!
It is difficult to predict what will happen in the future and what will be decided regarding tariffs. If the tariffs situation gets back to normal I'll refund everything that was overpaid. I will ship the US packages via UPS, which means higher shipping rates but also much faster delivery <3 IMPORTANT INFO (FOR BACKERS LOCATED OUTSIDE THE EU): Please note that international backers are responsible for any customs duties, VAT, or import taxes. These fees are not included in your pledge or shipping costs and will vary by region.
After the campaign is successfully funded, I'll send every backer a survey. You'll be able to let me know which pins & extras you'd like to get and where to send them. You will only be able to select designs that are unlocked (please see the graphics above for all designs and their goal amounts). When (for example) picking a 6x Mystery Mix bundle you can choose which type you'd like to get. You can either split them (3x Grass Type, 1x Dragon Type, 2x Fairy Type) OR pick 6x completely different ones OR 6x completely identical ones. It's up to you! You can mix and match just as you like <3
Backerkit accepts credit cards as a payment method, BUT PayPal credit cards, Google Pay AND even debit cards also work! <3 After the campaign ended there will be a short preorder phase in my shop (www.myuna.shop) BUT it will only feature the unlocked designs that were unlocked via Backerkit.
In case everything goes as planned I'll ship your pin(s) no later than May 2026. Check the following timeline for detailed info: – late January/early February: campaign runs – late February: campaign ends; backer surveys go out, funding arrives from Backerkit & ordering all rewards (takes about 2 weeks) – March/April: pin production – May: shipping all rewards to backers If the pins arrive earlier I'll start shipping them at the earliest time possible <3
I'll ship everything in tissue paper and cardboard boxes, and I'll reuse the shipping materials I receive from the manufacturer (instead of tossing it away). I'll pack everything as environmental-friendly as possible.
DOMESTIC ORDERS (Germany) will be sent as a large letter (Großbrief) via Deutsche Post (for pins & small extras). Every order will be shipped with tracking and should take around 2-5 business days to arrive at your place. INTERNATIONAL ORDERS (outside Germany) are sent as small parcels via Deutsche Post (for pins & small extras). Every order will be shipped with tracking and should take around 2-6 weeks to arrive at your place (depending on where you live). Every order will get a tracking no. - please let me know if you'd like to receive the tracking no. via DM <3 Thank you! <3
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.