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PROJECT UPDATE
Parable Games
CREATOR
over 1 year ago
Project Update: SHIVER Classified Fully Funded in 4 Hours
Funding goal neutralised!
Well it looks like we've got a bumper crop of recruits for the agency this season! A quick in and out, mission complete and home in time for dinner kind of cohort. 4 hours is quite the pace.
But seriously, thanks so much again from all of us at Parable Games for supporting us once more with another SHIVER launch. We're so happy to be able to keep growing and adding to this utterly bonkers world we've created and are thrilled that you all love playing in it!
For those who haven't joined the fray yet, fear not L.A.N.C.E. is still accepting recruits.
Pledge for your copy here!
We'll be back with more updates, stretch goals and more tomorrow!
Bronze
Engaged with this project 3+ times 🌟
Hey so its been a month since the last update and I am still wondering whats going on with shipping? have the pledge rewards been shipped out? whats the timeline?
PROJECT UPDATE
Parable Games
CREATOR
about 2 months ago
Project Update: Customs Issues and Shipping Updates
Happy New Year, Agents.
There's always something that goes wrong in the last minutes of an investigation to really raise the stakes, isn't there? Global shipping is underway, and we've hit a few snags.
Customs Issues - Outline
We know that there have been some issues with international customs throughout this campaign. We're very sorry for that. We are working to resolve the issue for future fulfilment (Corporate Backers need not worry), but for now to work with what we have.
Customs Issues - How Do I know if it's affected Me?
The main issues affecting people so far are only when their total order is over €150, $150, or NZD1000. If you've received a notification saying "package delivered" and the address was correct and you are 200% certain no delivery was made, that is likely DPD (or their national partner in your territory) is returning the package to us (we don't know why it's marked that way, obviously it causes concern). You may have also received a request for payment from your nations customs agency.
Customs Issues - "What do I do?"
Here's what to do if this issue affects you. Please read all the steps and follow them carefully.
There's always something that goes wrong in the last minutes of an investigation to really raise the stakes, isn't there? Global shipping is underway, and we've hit a few snags.
Customs Issues - Outline
We know that there have been some issues with international customs throughout this campaign. We're very sorry for that. We are working to resolve the issue for future fulfilment (Corporate Backers need not worry), but for now to work with what we have.
Customs Issues - How Do I know if it's affected Me?
The main issues affecting people so far are only when their total order is over €150, $150, or NZD1000. If you've received a notification saying "package delivered" and the address was correct and you are 200% certain no delivery was made, that is likely DPD (or their national partner in your territory) is returning the package to us (we don't know why it's marked that way, obviously it causes concern). You may have also received a request for payment from your nations customs agency.
Customs Issues - "What do I do?"
Here's what to do if this issue affects you. Please read all the steps and follow them carefully.
- If the Customs fee is under €60/$60/(60 whatever your currency is), and you are 100% sure it is a legitimate request for payment, pay the fee, and proceed to Step Two. If your requested fee is above that then do not pay right away, proceed to Step Two and we will review your case.
- Email us at [[email protected]] with the subject line: "Customs Issue: [Your Name on your Backerkit Account], [Your Country]".
- Include these important details in your email: Your Correct Shipping Address, Your Full Name, The Name on Your Backerkit Account (of different than your full name), Your Full and Correct Shipping Address, a Contact Number (for you or said address)*, and your PID (EU Residents) / DNI (residents of Spain)*, your PayPal Information (preferred), or your Banking Information. Without all of these bits of information, we will struggle to help you. If time is of the essence, we cannot risk having to email back to ask you for the missing information.
- Attach any invoices from customs agencies, as well as your receipts of payment if you have already paid the fees. Without these, we cannot help you.
- We will endeavour to refund any legitimate customs payments made to you in a timely manner, with our express apologies for this inconvenience.
- Enjoy your game (hopefully)!
*International delivery agencies often use the absences of a contact number (globally), a PID / DNI (Europe) as an excuse for failed deliveries, and will often not allow us to re-submit a delivery request to you or claim back any fees wrongly incurred.
Again, we are sorry that this has happened so close to the winter holidays - that really hasn't helped us (or anyone) resolve shipping problems. We really hope you enjoy your game when it gets to you!
Bronze
Engaged with this project 3+ times 🌟
So has anyone gotten anything, has anything shipped, whats going on?
PROJECT UPDATE
Parable Games
CREATOR
3 months ago
Project Update: US Shipping Update and International Shipping
Hello Agents!
Just a quick update from us on where we are with fulfilment for the US and International backers.
For US backers, we have found that stock levels have had a bit of a dip over the holiday buying and convention season, so we are currently restocking the warehouse. Once this has happened, hopefully within a week, shipments should begin in the US.
For our international backers, we have seen that there have been quite a few issues regarding customs clearances and additional fees. This has been an issue with DPD that we are working to resolve.
If you are hitting up against any issues, please reach out to us at [email protected]
Thanks for your patience, we are looking forward to the books being with you all very soon!
Just a quick update from us on where we are with fulfilment for the US and International backers.
For US backers, we have found that stock levels have had a bit of a dip over the holiday buying and convention season, so we are currently restocking the warehouse. Once this has happened, hopefully within a week, shipments should begin in the US.
For our international backers, we have seen that there have been quite a few issues regarding customs clearances and additional fees. This has been an issue with DPD that we are working to resolve.
If you are hitting up against any issues, please reach out to us at [email protected]
Thanks for your patience, we are looking forward to the books being with you all very soon!
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