There's always something that goes wrong in the last minutes of an investigation to really raise the stakes, isn't there? Global shipping is underway, and we've hit a few snags.
Customs Issues - Outline We know that there have been some issues with international customs throughout this campaign. We're very sorry for that. We are working to resolve the issue for future fulfilment (Corporate Backers need not worry), but for now to work with what we have.
Customs Issues - How Do I know if it's affected Me? The main issues affecting people so far are only when their total order is over €150, $150, or NZD1000. If you've received a notification saying "package delivered" and the address was correct and you are 200% certain no delivery was made, that is likely DPD (or their national partner in your territory) is returning the package to us (we don't know why it's marked that way, obviously it causes concern). You may have also received a request for payment from your nations customs agency.
Customs Issues - "What do I do?" Here's what to do if this issue affects you. Please read all the steps and follow them carefully.
If the Customs fee is under €60/$60/(60 whatever your currency is), and you are 100% sure it is a legitimate request for payment, pay the fee, and proceed to Step Two. If your requested fee is above that then do not pay right away, proceed to Step Two and we will review your case.
Email us at [[email protected]] with the subject line: "Customs Issue: [Your Name on your Backerkit Account], [Your Country]".
Include these important details in your email: Your Correct Shipping Address, Your Full Name, The Name on Your Backerkit Account (of different than your full name), Your Full and Correct Shipping Address, a Contact Number (for you or said address)*, and your PID (EU Residents) / DNI (residents of Spain)*, your PayPal Information (preferred), or your Banking Information. Without all of these bits of information, we will struggle to help you. If time is of the essence, we cannot risk having to email back to ask you for the missing information.
Attach any invoices from customs agencies, as well as your receipts of payment if you have already paid the fees. Without these, we cannot help you.
We will endeavour to refund any legitimate customs payments made to you in a timely manner, with our express apologies for this inconvenience.
Enjoy your game (hopefully)!
*International delivery agencies often use the absences of a contact number (globally), a PID / DNI (Europe) as an excuse for failed deliveries, and will often not allow us to re-submit a delivery request to you or claim back any fees wrongly incurred.
Again, we are sorry that this has happened so close to the winter holidays - that really hasn't helped us (or anyone) resolve shipping problems. We really hope you enjoy your game when it gets to you!
Just a quick update from us on where we are with fulfilment for the US and International backers.
For US backers, we have found that stock levels have had a bit of a dip over the holiday buying and convention season, so we are currently restocking the warehouse. Once this has happened, hopefully within a week, shipments should begin in the US.
For our international backers, we have seen that there have been quite a few issues regarding customs clearances and additional fees. This has been an issue with DPD that we are working to resolve.
If you are hitting up against any issues, please reach out to us at [email protected]
Thanks for your patience, we are looking forward to the books being with you all very soon!
A quick update from us on where we are with fulfilment. Books have now all arrived at fulfilment centres and we are getting prepped for shipping.
However, we have run into an issue with restocking the SHIVER dice sets, and are currently battling UPS to deliver the shipment. Our delivery date was meant to be 2 weeks ago to line up with the books' arrival, but we have been put behind schedule by this. We have escalated the issue with UPS, so hopefully should have a resolution soon.
We'll be putting out another update as soon as we have the dice in hand and pledges start to get moving. Thanks again for your patience, and fingers-crossed this will be the last logistical hurdle for us getting pledges on the move.
Thank you for your support, The Parable Games Team
Just a quick update from us on the physical release!
We have just received notification that books have arrived in the US and, after they have cleared customs, will be making their way to our distributors so they can start the fulfilment process! We are hoping that this process goes quickly and smoothly, but know that due to the recent import changes and tariffs, there have been noticeable slowdowns. We are keeping an eye on everything and will send out another update once the books arrive with our distributors and physical fulfilment can begin.
The Founding
Now onto some juicy lore for L.A.N.C.E, and a special reward for one of our Backers, Mr Steel! As part of their very special pledge, they have been worked into the lore of L.A.N.C.E! We decided that the perfect place for this would be at the Founding, taking place during the Napoleonic Wars when L.A.N.C.E become a fully fledged international agency. One of the key figures here was Sir Steel, a knight of the order who was instrumental in driving back the forces of the Undead League. Other chief figures present were the head of the order, Sir Gawain, representatives from the Komainu, Viktor and Arabella Van Helsing, and the Chief Librarian of the Alexandrian Order - Kafele Salah. Others joined the agency as time went on, but these were those present at the founding of the agency as it is now known in the modern world.
This unique piece of art has been beautifully illustrated by Ben to show this important moment in the agency's long and storied history (and printed and framed version will be on its way to Mr Steel!).
The Founding
The Grim Gazette - A Victorian Horror RPG Collection
For those looking for some more TTRPGs to get excited about, we have just announced our new collection of 5 Victorian Horror RPGs. We have solo, multiplayer and combo of both all on offer, so if hunting slashers in the cobblestone streets of the old smoke, fighting evil faeries to save your children, or reaping occult revenge on those who killed sounds like fund, give the Grim Gazette a follow here to learn more!
If you want to keep up with the latest Parable going-ons, look for players, or just talk Shiver - make sure you join our Discord https://discord.gg/StcqgYjv7u.
