International Orders Re-Sending | Updated FAQ [Misery Tarot]
Hey folks.
Like many of you overseas, I have been wondering what's going on with the international packages. I expected you to have tracking by the 5th, and ideally to have your packages anytime thereafter. Mostly, I thought you'd already have them. And it turns out, you should already have them. However, we found an issue with our mailing agent. Explained below.
US & Canada
Our Shipping Container cleared customs. We are waiting to be told this week that we can pick it up. Once we do, we will move the items to the New Titan warehouses and then into the postal system. Getting items into port from China is becoming a nightmare-- thousands of Chinese containers have been delayed, seized, or forced to return to China due to compliance enforcement cracking down heavily in the US. Even stricter rules are coming on the 18th, and long story short, it's an expensive nightmare right now. And this is with many exporters in China no longer running ships to the US, which means there are fewer ships to get containers on and over to the US, creating long lines.
This means packages arrive to people in the US roughly September 20th- October 20th or so by my estimates, and up to Canada between September 25th-October 25th or so.
International Backers
This is the bad news with good news on top. Bad news is that the shipping agent we used to get items to the UK (to spread out to the EU) and to Australia (to go to Australia+New Zealand) ran away. As in, the owner ran away because their business was failing, and they had not been paying their warehouses and receiving companies. New Titan found out through 3rd parties that by August 20th, the UK and AU packages had all arrived to those countries. But no one was willing to take our items from the shipping agent that sent them because he was not paying them, and who knows what else he'd done.
Good news is that we have already received the Australian packages back as of last week, and the UK packages are slated to return to New Titan Print tomorrow. We have already been using another shipping agent who is much faster, more reliable (it's a publicly traded company), and who provides tracking before the packages even leave China. Which is to say, your packages will go back into the mail to you this week, and within a week of it going into the mail (so I'd say by Friday the 25th), you will get emailed tracking info!
With limited information in hand other than knowing the items are re-starting their journeys, I am estimating Rest of World packages to arrive anytime late-September to end of October.
Seven, if New Titan knew about this problem by August 20th, why didn't you know?
Truthfully, I have no idea why they didn't inform me. I appreciate that they figured it out and got it taken care of, even going so far as to call on favors in other businesses to figure the information out at all, but the lack of communication to me is an issue. But yes-- this is why their support email did not reply to international folks about their tracking, they were still trying to solve the problem at the time.
What about non-EU and non-Australian orders?
For some reason, I have not been given any info on that. I have asked about those specifically, as I don't see how these issues with EU and AU orders would have affected those. I will share information when I have it.
FAQ
Will I Get Tracking?
Yes. It will automatically be sent to you by email, typically when it arrives to your home country and is scanned by mail carriers there for the first time. For international folks, you should receive this much sooner than when it arrives in your home country, as we've changed shipping agents.
I don't know if I did my survey or if mine is in the packages that are fulfilling. How do I know?
Log into Backerkit and check your survey for this project. If it's marked as Fulfilled, it is in the shipment wave heading out now. Unsure how to find your survey? Check this link:
I missed doing my survey in time to be in the "First Wave" of packages. How long will I have to wait for the "Second Wave" of shipments?
Not long at all. We are sending most of the extra printed decks/items to the US with the US orders. So once first wave goes out, I will send out the "Second Wave" as I see people get things in up to the end of the deadline.
My Order is labeled with a note that says "Consolidated" but I have a $10-40+ credit. What's that?
Because of how tax/VAT/GST are added to orders on Backerkit, even consolidated orders were tagged with taxes and fees. To make sure we didn't charge you those (since they will instead be charged on your consolidated order on another project), we just gave a blanket $50 credit to anyone whose orders were consolidated. You don't actually have extra money to get paid back, we just did that to avoid accidentally charging you more.
Who do I contact to ask about my failed charges or survey problems?
Who do I contact if I never get tracking or if I need to check in on missing or damaged items in my order?
New Titan, who is handling our fulfillment, will take care of that for you directly. Just tell them your name, the email associated with your pledge, and what project you backed so they can find your order: [email protected]
What are the final due dates for this project?
I am officially setting this first timer to start September 1st.
Once US & Canadian orders hit US shores, the timer will begin for people who have not gotten their surveys done or shipping paid for. This will be a 30 day final chance for people to get their surveys in or shipping handled. If the 30 days passes (October 1st) and anyone has not gotten their survey in, their order will be cancelled, and their pledge will be considered a donation to the campaign's success. This was shared in the project's Terms and Conditions since launch day of the project.
Similarly, everyone who did have their orders shipped will have 45 days (October 16th) from when it is marked as having arrived to contact New Titan Print about any missing items or shipments with your order. If we surpass that deadline, we will no longer handle any missing or damaged shipments, or missing items from shipments. So please open your package right when it arrives to check the contents, and when you receive your tracking number by email, be sure to give it a look. Thank you.
Lastly, The Goblin's Tarot will continue through. September 24th it will finally launch, after more than a year of the art all being ready to go. This is the last original deck I have planned to publish for some time. It is a standard, 78-card deck-- the only of its kind to be published by Publishing Goblin so far!
So if you want to cap off your Publishing Goblin divination collection, either already acquired or heading your way now, considering joining us on the lead up to the launch. In the coming month, I will start doing Youtube Livestreams showing off the deck and offering readings!
I was holding it until the current tarots were shipped, and when I picked September 24th, we'd expected the HHW + Misery Tarots to be shipped before September even began. Now, I'm accepting that the tarots will be arriving just before or after it launches, and the oracle dice will be shipping out to people while it's live.
For the FAQ and overall latest info, please check the previous update here. But I did want to put out an update today to let you all know that the US orders are on US shores! They arrive 3 days late, on the 2nd instead of the 30th of August, but they are here now.
Because of... all that's going on in the states, we are very likely to undergo security testing and clearance nonsense. It is congested at the ports, so it is likely that we will take a week or more to get out of there. This is all the information I have at the moment, but I wanted to celebrate that we have the decks state-side!
I will share a new update as soon as the decks are at our warehouses in the states and heading out to you from there. Please of course note that this is for US and Canadian orders. All other countries had their packages already heading to them, and should expect to see the packages any time now in the next few weeks.
Shipment Update (Cargo Ship on the Move!) | Updated FAQ [The Misery Tarot]
First, please always check updates for the latest info. I know that for many of you, your Backerkit survey/pledge manager is telling you that your order Shipped. But that just means I handed it to the fulfillment center. Your order actually got moving into the mail when I said so in the updates.
Second, we still have 19 people who have not done their surveys, and 44 people who have not gotten their errored cards fixed. Anyone who gets things fixed from here on, or a survey in, will be getting their order in the remaining 2nd wave of shipments at a later date.
US & Canada
We are on the way! Our US + Canadian orders (along with most extra tarot items) got on their cargo ship and departed China on the 7th.
The shipping container will arrive in the US around August 30th. Then it takes a few days to get the container off the ship, another couple days for it to forward the pallets to the warehouse, then shipping goes directly into USPS. This means packages arrive to people in the US roughly September 8th-20th, and up to Canada between September 12th-25th or so.
International Backers
Direct estimate from my fulfillment team is that you should be seeing tracking between August 28th-September 5th for specifically Europe and Australia. Packages have been in transit either by plane or boat or truck for a couple weeks now. I'm taking that to mean that Asian packages will be arriving earlier since it's coming from China, but that was not explicitly said to me.
I am estimating Rest of World packages to arrive anytime mid-August to mid-September.
FAQ
Will I Get Tracking?
Yes. It will automatically be sent to you by email, typically when it arrives to your home country and is scanned by mail carriers there for the first time.
I don't know if I did my survey or if mine is in the packages that are fulfilling. How do I know?
Log into Backerkit and check your survey for this project. If it's marked as Fulfilled, it is in the shipment wave heading out now. Unsure how to find your survey? Check this link:
I missed doing my survey in time to be in the "First Wave" of packages. How long will I have to wait for the "Second Wave" of shipments?
Not long at all. We are sending most of the extra printed decks/items to the US with the US orders. So once first wave goes out, I will send out the "Second Wave" as I see people get things in up to the end of the deadline.
My Order is labeled with a note that says "Consolidated" but I have a $10-40+ credit. What's that?
Because of how tax/VAT/GST are added to orders on Backerkit, even consolidated orders were tagged with taxes and fees. To make sure we didn't charge you those (since they will instead be charged on your consolidated order on another project), we just gave a blanket $50 credit to anyone whose orders were consolidated. You don't actually have extra money to get paid back, we just did that to avoid accidentally charging you more.
Who do I contact to ask about my failed charges or survey problems?
Who do I contact if I never get tracking or if I need to check in on missing or damaged items in my order?
New Titan, who is handling our fulfillment, will take care of that for you directly. Just tell them your name, the email associated with your pledge, and what project you backed so they can find your order: [email protected]
What are the final due dates for this project?
I am officially setting these timers to start September 1st.
Once US & Canadian orders hit US shores, the timer will begin for people who have not gotten their surveys done or shipping paid for. This will be a 30 day final chance for people to get their surveys in or shipping handled. If the 30 days passes (October 1st) and anyone has not gotten their survey in, their order will be cancelled, and their pledge will be considered a donation to the campaign's success. This was shared in the project's Terms and Conditions since launch day of the project.
Similarly, everyone who did have their orders shipped will have 45 days (October 16th) from when it is marked as having arrived to contact New Titan Print about any missing items or shipments with your order. If we surpass that deadline, we will no longer handle any missing or damaged shipments, or missing items from shipments. So please open your package right when it arrives to check the contents, and when you receive your tracking number by email, be sure to give it a look. Thank you.
Lastly, The Goblin's Tarot will continue through. September 15th it will finally launch, after more than a year of the art all being ready to go. This is the last original deck I have planned to publish for some time. It is a standard, 78-card deck-- the only of its kind to be published by Publishing Goblin so far!
So if you want to cap off your Publishing Goblin divination collection, either already acquired or heading your way now, considering joining us on the lead up to the launch. In the coming month, I will start doing Youtube Livestreams showing off the deck and offering readings!
I was holding it until the current tarots were shipped, and when I picked September 15th, we'd expected the HHW + Misery Tarots to be shipped before September even began. Now, I'm accepting that the tarots will be arriving just before or just as it launches, and the oracle dice will be shipping out to people while it's live.
Hey folks, so we are a bit delayed here. I am disappointed to share that. I have been given no information on why, but the good news is that we are here now. I requested news from our shipper a few times here over the last two weeks, but have just gotten a reply.
First though, we still have 19 people who have not done their surveys, and 46 people who have not gotten their errored cards fixed. Anyone who gets things fixed from here on, or a survey in, will be getting their order in the remaining 2nd wave of shipments at a later date.
US & Canada
We are on the way. All the US + Canadian orders are with a forwarding shipper right now who are getting them onto a shipping container. I will be informed when they are on a ship, so I can let you know when the 24 day journey begins, but ideally it should be any day now. 28 days ago, I said that we should be seeing US + Canada orders arriving between August 11-30th. Assuming the longest we wait to get on a boat is 7 days, I am pushing back our expected arrival to:
Shipping container will arrive in the US around August 28th. Then it takes a few days to get the container off the ship, another couple days for it to forward the pallets to the warehouse, then shipping goes directly into USPS. This means packages arrive to people in the US roughly September 5th-15th, and up to Canada between September 10th-20th or so.
International Backers
International backer orders have been packed and forwarded to handlers who are taking them out abroad as well, this time without a big sea journey, instead traveling through the networks of the various carriers that get the mail to you in your home country.
This means that some of you may be seeing tracking any day now, while I imagine most will only get the automated email for tracking when it hits your home country and updates there. That has been the predominate case in our past experience.
My estimate is going to shift here for you guys as well. I am estimating anytime mid-August to mid-September.
Why the Delays?
This time around I can't be 100% certain. I made a mistake that could be the reason, but I haven't been told that this is the reason. Still, for posterity, I failed to order the correct number of extra Black Lantern Oracle Dice sets. I was nearly 125 short because when I put in the order with the oracle dice manufacturer, I did not count the number that was ordered on their own in the Misery Tarot, just the ones needed for the Deluxe Misery Tarot sets + on their own in the oracle dice project. We got those made and sent over at the start of July.
We should have had enough to cover backer orders though, but it's possible that they sealed all 500 dice sets in the deluxe Misery Tarot sets then were short on the backer orders. Since nearly 200 of the deluxe sets are extras (not backed for,) I thought we would still be okay to cover orders and fill those deluxe sets later. I'm going to assume this was the delay, but then I'm not sure why we aren't on a cargo container already even if that was the delay. It's hard to say, so let's keep on moving I suppose.
FAQ
Will I Get Tracking?
Yes. It will automatically sent to you by email, typically when it arrives to your home country and is scanned by mail carriers there for the first time.
I don't know if I did my survey or if mine is in the packages that are fulfilling. How do I know?
Log into Backerkit and check your survey for this project. If it's marked as Fulfilled, it is in the shipment wave heading out now. Unsure how to find your survey? Check this link: https://the-misery-tarot.backerkit.com/
Mine is labeled with a note that says "Consolidated" but I have a $10-40+ credit. What's that?
Because of how tax/VAT/GST are added to orders on Backerkit, even consolidated orders were tagged with taxes and fees. To make sure we didn't charge you those (since they will instead be charged on your consolidated order on another project), we just gave a blanket $50 credit to anyone whose orders were consolidated. You don't actually have extra money to get paid back, we just did that to avoid accidentally charging you more.
Who do I contact to ask about my failed charges or survey problems?
Who do I contact if I never get tracking or if I need to check in on missing or damaged items in my order?
New Titan, who is handling our fulfillment, will take care of that for you directly. Just tell them your name, the email associated with your pledge, and what project you backed so they can find your order: [email protected]
What are the final due dates for this project?
Once US & Canadian orders hit US shores, the timer will begin for people who have not gotten their surveys done or shipping paid for. This will be a 30 day final chance for people to get their surveys in or shipping handled. If the 30 days passes and anyone has not gotten their survey in, their order will be cancelled, and their pledge will be considered a donation to the campaign's success. This was shared in the project's Terms and Conditions since launch day of the project.
Similarly, everyone who did have their orders shipped will have 45 days from when it is marked as having arrived to contact New Titan Print about any missing items or shipments with your order. If we surpass that deadline, we will no longer handle any missing or damaged shipments, or missing items from shipments. So please open your package right when it arrives to check the contents, and when you receive your tracking number by email, be sure to give it a look. Thank you.
I have submit nearly every order from this project to be fulfilled. In fact, there are: 37 people who have not submit their surveys, and... 124 people whose cards have errored out and need to be looked at, replaced, or cleared with their bank.
The other 703 folks on this project have had their orders sent to the fulfillment team directly.
What Happens Now?
The orders will now be packed over the next week or two.
US & Canada Then, US and Canadian orders will go into a shipping container to travel the high seas over to America. That will take approximately 24 days. It will make port, take a couple days to clear, then go on a truck to our warehouse, and from the warehouse, all packages will go straight into USPS to get to backers. At that time (entering USPS), you will all get emails that your orders are on the way to you with tracking numbers! This process will take about 40-45 days starting from today, meaning backers in the US and Canada will see their orders around August 11th-30th. Though it's possible pieces of the journey may go faster, it's unlikely they will go slower.
International Backers While US and Canadian orders are making their journey overseas, the backers throughout the rest of the world, from South America to Africa, from Australia to Asia, and also yes, even Europe, will see their orders shipping directly from China. Backers will variably get emails with tracking numbers either when your package leaves China or when it arrives in your country! While this will vary by country and distance from China, this process will take roughly 20-40 days starting from today, meaning International backers will see their orders as soon as early to mid July and as late as early August.
The Final Timers Once US & Canadian orders hit US shores, the timer will begin for people who have not gotten their surveys done or shipping paid for. This will be a 30 day final chance for people to get their surveys in or shipping handled. If the 30 days passes and anyone has not gotten their survey in, their order will be cancelled, and their pledge will be considered a donation to the campaign's success. This was shared in the project's Terms and Conditions since launch day of the project.
Similarly, everyone who did have their orders shipped will have 45 days from when it is marked as having arrived to contact New Titan Print about any missing items or shipments with your order. If we surpass that deadline, we will no longer handle any missing or damaged shipments, or missing items from shipments. So please open your package right when it arrives to check the contents, and when you receive your tracking number by email, be sure to give it a look. Thank you. How to contact New Titan: [email protected]
How Do I Know if Mine is Fulfilling?
Log into Backerkit.com and check your survey for Blood & Rust: The Misery Tarot. If it says "Fulfilled" as its status, then you are taken care of. If it says anything else, then you need to take care of either your survey, or your listed card that is not able to charge for shipping.
Mine is labeled with a note that says "Consolidated" but I have a $10-40+ credit. What's that? Because of how tax/VAT/GST are added to orders on Backerkit, even consolidated orders were tagged with taxes and fees. To make sure we didn't charge you those (since they will instead be charged on your consolidated order on another project), we just gave a blanket $50 credit to anyone whose orders were consolidated. You don't actually have extra money to get paid back, we just did that to avoid accidentally charging you more.
Do You Have a Question?
My email is on every project page, but it's here for you as well: [email protected]
Always happy to help with whatever I can! 7DA your publishing goblin
I know it was just a few days ago I said we were all delayed and I had no information. Well, I got information! And the shipping charges.
While shipping charges and tariffs/taxes do show on this project right now, it's only showing me that it will charge you for the VAT/taxes, not the shipping. We will fix this, but I DO SEE the totals still, so you should be able to check those just fine.
example of the shipping charge showing but not being part of the charge
Setting up Taxes, Tariffs, and VAT and the like has been a whole thing. But it is done. So now you can see the shipping cost on your order for it to be shipped, then the other fees based on your country separately. Of note: Canadian and US orders are paying for the ocean freight and US tariffs (and related costs), as they are landing in the US before going out places. Canada folks, it was cheaper/faster for us to do it this way in the end, rather than sending to Canada straight from China.
Now What?
Please check your shipping costs and let me know if anything is off. But everything looks right to me, and I've dug in. This Friday, I will charge cards, so reach out as soon as you check your stuff! (PublishingGoblin (at) gmail (dot) com)
Next week, I'll be handing orders over to the fulfillment folks for shipping to start!
Stragglers
Once the first wave of packages is officially in the mail (including US orders on US soil), the timer will start for the folks who still haven't gotten their surveys in! That's 37 folks who have not gotten a survey in, who I have sent many reminder emails to and also emailed directly from my own gmail account. At that time, they will have 30 days to get their surveys in, or their orders will be cancelled. On this project in particular, we have had surveys open for nearing 2 years!
If you're unsure about your survey-- just log in to Backerkit and check your surveys in your account. Or put your email address you used for the pledge in at: https://the-misery-tarot.backerkit.com/
First, please always check updates for the latest info. I know that for many of you, your Backerkit survey/pledge manager is telling you that your order Shipped. But that just means I handed it to the fulfillment center. Your order actually got moving into the mail when I said so in the updates.
Second, we still have 19 people who have not done their surveys, and 44 people who have not gotten their errored cards fixed. Anyone who gets things fixed from here on, or a survey in, will be getting their order in the remaining 2nd wave of shipments at a later date.
US & Canada
We are on the way! Our US + Canadian orders (along with most extra tarot items) got on their cargo ship and departed China on the 7th.
The shipping container will arrive in the US around August 30th. Then it takes a few days to get the container off the ship, another couple days for it to forward the pallets to the warehouse, then shipping goes directly into USPS. This means packages arrive to people in the US roughly September 8th-20th, and up to Canada between September 12th-25th or so.
International Backers
Direct estimate from my fulfillment team is that you should be seeing tracking between August 28th-September 5th for specifically Europe and Australia. Packages have been in transit either by plane or boat or truck for a couple weeks now. I'm taking that to mean that Asian packages will be arriving earlier since it's coming from China, but that was not explicitly said to me.
I am estimating Rest of World packages to arrive anytime mid-August to mid-September.
FAQ
Will I Get Tracking?
Yes. It will automatically be sent to you by email, typically when it arrives to your home country and is scanned by mail carriers there for the first time.
I don't know if I did my survey or if mine is in the packages that are fulfilling. How do I know?
Log into Backerkit and check your survey for this project. If it's marked as Fulfilled, it is in the shipment wave heading out now. Unsure how to find your survey? Check this link:
I missed doing my survey in time to be in the "First Wave" of packages. How long will I have to wait for the "Second Wave" of shipments?
Not long at all. We are sending most of the extra printed decks/items to the US with the US orders. So once first wave goes out, I will send out the "Second Wave" as I see people get things in up to the end of the deadline.
My Order is labeled with a note that says "Consolidated" but I have a $10-40+ credit. What's that?
Because of how tax/VAT/GST are added to orders on Backerkit, even consolidated orders were tagged with taxes and fees. To make sure we didn't charge you those (since they will instead be charged on your consolidated order on another project), we just gave a blanket $50 credit to anyone whose orders were consolidated. You don't actually have extra money to get paid back, we just did that to avoid accidentally charging you more.
Who do I contact to ask about my failed charges or survey problems?
Who do I contact if I never get tracking or if I need to check in on missing or damaged items in my order?
New Titan, who is handling our fulfillment, will take care of that for you directly. Just tell them your name, the email associated with your pledge, and what project you backed so they can find your order: [email protected]
What are the final due dates for this project?
I am officially setting these timers to start September 1st.
Once US & Canadian orders hit US shores, the timer will begin for people who have not gotten their surveys done or shipping paid for. This will be a 30 day final chance for people to get their surveys in or shipping handled. If the 30 days passes (October 1st) and anyone has not gotten their survey in, their order will be cancelled, and their pledge will be considered a donation to the campaign's success. This was shared in the project's Terms and Conditions since launch day of the project.
Similarly, everyone who did have their orders shipped will have 45 days (October 16th) from when it is marked as having arrived to contact New Titan Print about any missing items or shipments with your order. If we surpass that deadline, we will no longer handle any missing or damaged shipments, or missing items from shipments. So please open your package right when it arrives to check the contents, and when you receive your tracking number by email, be sure to give it a look. Thank you.
Lastly, The Goblin's Tarot will continue through. September 15th it will finally launch, after more than a year of the art all being ready to go. This is the last original deck I have planned to publish for some time. It is a standard, 78-card deck-- the only of its kind to be published by Publishing Goblin so far!
So if you want to cap off your Publishing Goblin divination collection, either already acquired or heading your way now, considering joining us on the lead up to the launch. In the coming month, I will start doing Youtube Livestreams showing off the deck and offering readings!
I was holding it until the current tarots were shipped, and when I picked September 15th, we'd expected the HHW + Misery Tarots to be shipped before September even began. Now, I'm accepting that the tarots will be arriving just before or just as it launches, and the oracle dice will be shipping out to people while it's live.
Like many of you overseas, I have been wondering what's going on with the international packages. I expected you to have tracking by the 5th, and ideally to have your packages anytime thereafter. Mostly, I thought you'd already have them. And it turns out, you should already have them. However, we found an issue with our mailing agent. Explained below.
US & Canada
Our Shipping Container cleared customs. We are waiting to be told this week that we can pick it up. Once we do, we will move the items to the New Titan warehouses and then into the postal system. Getting items into port from China is becoming a nightmare-- thousands of Chinese containers have been delayed, seized, or forced to return to China due to compliance enforcement cracking down heavily in the US. Even stricter rules are coming on the 18th, and long story short, it's an expensive nightmare right now. And this is with many exporters in China no longer running ships to the US, which means there are fewer ships to get containers on and over to the US, creating long lines.
This means packages arrive to people in the US roughly September 20th- October 20th or so by my estimates, and up to Canada between September 25th-October 25th or so.
International Backers
This is the bad news with good news on top. Bad news is that the shipping agent we used to get items to the UK (to spread out to the EU) and to Australia (to go to Australia+New Zealand) ran away. As in, the owner ran away because their business was failing, and they had not been paying their warehouses and receiving companies. New Titan found out through 3rd parties that by August 20th, the UK and AU packages had all arrived to those countries. But no one was willing to take our items from the shipping agent that sent them because he was not paying them, and who knows what else he'd done.
Good news is that we have already received the Australian packages back as of last week, and the UK packages are slated to return to New Titan Print tomorrow. We have already been using another shipping agent who is much faster, more reliable (it's a publicly traded company), and who provides tracking before the packages even leave China. Which is to say, your packages will go back into the mail to you this week, and within a week of it going into the mail (so I'd say by Friday the 25th), you will get emailed tracking info!
With limited information in hand other than knowing the items are re-starting their journeys, I am estimating Rest of World packages to arrive anytime late-September to end of October.
Seven, if New Titan knew about this problem by August 20th, why didn't you know?
Truthfully, I have no idea why they didn't inform me. I appreciate that they figured it out and got it taken care of, even going so far as to call on favors in other businesses to figure the information out at all, but the lack of communication to me is an issue. But yes-- this is why their support email did not reply to international folks about their tracking, they were still trying to solve the problem at the time.
What about non-EU and non-Australian orders?
For some reason, I have not been given any info on that. I have asked about those specifically, as I don't see how these issues with EU and AU orders would have affected those. I will share information when I have it.
FAQ
Will I Get Tracking?
Yes. It will automatically be sent to you by email, typically when it arrives to your home country and is scanned by mail carriers there for the first time. For international folks, you should receive this much sooner than when it arrives in your home country, as we've changed shipping agents.
I don't know if I did my survey or if mine is in the packages that are fulfilling. How do I know?
Log into Backerkit and check your survey for this project. If it's marked as Fulfilled, it is in the shipment wave heading out now. Unsure how to find your survey? Check this link:
I missed doing my survey in time to be in the "First Wave" of packages. How long will I have to wait for the "Second Wave" of shipments?
Not long at all. We are sending most of the extra printed decks/items to the US with the US orders. So once first wave goes out, I will send out the "Second Wave" as I see people get things in up to the end of the deadline.
My Order is labeled with a note that says "Consolidated" but I have a $10-40+ credit. What's that?
Because of how tax/VAT/GST are added to orders on Backerkit, even consolidated orders were tagged with taxes and fees. To make sure we didn't charge you those (since they will instead be charged on your consolidated order on another project), we just gave a blanket $50 credit to anyone whose orders were consolidated. You don't actually have extra money to get paid back, we just did that to avoid accidentally charging you more.
Who do I contact to ask about my failed charges or survey problems?
Who do I contact if I never get tracking or if I need to check in on missing or damaged items in my order?
New Titan, who is handling our fulfillment, will take care of that for you directly. Just tell them your name, the email associated with your pledge, and what project you backed so they can find your order: [email protected]
What are the final due dates for this project?
I am officially setting this first timer to start September 1st.
Once US & Canadian orders hit US shores, the timer will begin for people who have not gotten their surveys done or shipping paid for. This will be a 30 day final chance for people to get their surveys in or shipping handled. If the 30 days passes (October 1st) and anyone has not gotten their survey in, their order will be cancelled, and their pledge will be considered a donation to the campaign's success. This was shared in the project's Terms and Conditions since launch day of the project.
Similarly, everyone who did have their orders shipped will have 45 days (October 16th) from when it is marked as having arrived to contact New Titan Print about any missing items or shipments with your order. If we surpass that deadline, we will no longer handle any missing or damaged shipments, or missing items from shipments. So please open your package right when it arrives to check the contents, and when you receive your tracking number by email, be sure to give it a look. Thank you.
Lastly, The Goblin's Tarot will continue through. September 24th it will finally launch, after more than a year of the art all being ready to go. This is the last original deck I have planned to publish for some time. It is a standard, 78-card deck-- the only of its kind to be published by Publishing Goblin so far!
So if you want to cap off your Publishing Goblin divination collection, either already acquired or heading your way now, considering joining us on the lead up to the launch. In the coming month, I will start doing Youtube Livestreams showing off the deck and offering readings!
I was holding it until the current tarots were shipped, and when I picked September 24th, we'd expected the HHW + Misery Tarots to be shipped before September even began. Now, I'm accepting that the tarots will be arriving just before or after it launches, and the oracle dice will be shipping out to people while it's live.
For the FAQ and overall latest info, please check the previous update here. But I did want to put out an update today to let you all know that the US orders are on US shores! They arrive 3 days late, on the 2nd instead of the 30th of August, but they are here now.
Because of... all that's going on in the states, we are very likely to undergo security testing and clearance nonsense. It is congested at the ports, so it is likely that we will take a week or more to get out of there. This is all the information I have at the moment, but I wanted to celebrate that we have the decks state-side!
I will share a new update as soon as the decks are at our warehouses in the states and heading out to you from there. Please of course note that this is for US and Canadian orders. All other countries had their packages already heading to them, and should expect to see the packages any time now in the next few weeks.
Hey folks, so we are a bit delayed here. I am disappointed to share that. I have been given no information on why, but the good news is that we are here now. I requested news from our shipper a few times here over the last two weeks, but have just gotten a reply.
First though, we still have 19 people who have not done their surveys, and 46 people who have not gotten their errored cards fixed. Anyone who gets things fixed from here on, or a survey in, will be getting their order in the remaining 2nd wave of shipments at a later date.
US & Canada
We are on the way. All the US + Canadian orders are with a forwarding shipper right now who are getting them onto a shipping container. I will be informed when they are on a ship, so I can let you know when the 24 day journey begins, but ideally it should be any day now. 28 days ago, I said that we should be seeing US + Canada orders arriving between August 11-30th. Assuming the longest we wait to get on a boat is 7 days, I am pushing back our expected arrival to:
Shipping container will arrive in the US around August 28th. Then it takes a few days to get the container off the ship, another couple days for it to forward the pallets to the warehouse, then shipping goes directly into USPS. This means packages arrive to people in the US roughly September 5th-15th, and up to Canada between September 10th-20th or so.
International Backers
International backer orders have been packed and forwarded to handlers who are taking them out abroad as well, this time without a big sea journey, instead traveling through the networks of the various carriers that get the mail to you in your home country.
This means that some of you may be seeing tracking any day now, while I imagine most will only get the automated email for tracking when it hits your home country and updates there. That has been the predominate case in our past experience.
My estimate is going to shift here for you guys as well. I am estimating anytime mid-August to mid-September.
Why the Delays?
This time around I can't be 100% certain. I made a mistake that could be the reason, but I haven't been told that this is the reason. Still, for posterity, I failed to order the correct number of extra Black Lantern Oracle Dice sets. I was nearly 125 short because when I put in the order with the oracle dice manufacturer, I did not count the number that was ordered on their own in the Misery Tarot, just the ones needed for the Deluxe Misery Tarot sets + on their own in the oracle dice project. We got those made and sent over at the start of July.
We should have had enough to cover backer orders though, but it's possible that they sealed all 500 dice sets in the deluxe Misery Tarot sets then were short on the backer orders. Since nearly 200 of the deluxe sets are extras (not backed for,) I thought we would still be okay to cover orders and fill those deluxe sets later. I'm going to assume this was the delay, but then I'm not sure why we aren't on a cargo container already even if that was the delay. It's hard to say, so let's keep on moving I suppose.
FAQ
Will I Get Tracking?
Yes. It will automatically sent to you by email, typically when it arrives to your home country and is scanned by mail carriers there for the first time.
I don't know if I did my survey or if mine is in the packages that are fulfilling. How do I know?
Log into Backerkit and check your survey for this project. If it's marked as Fulfilled, it is in the shipment wave heading out now. Unsure how to find your survey? Check this link: https://the-misery-tarot.backerkit.com/
Mine is labeled with a note that says "Consolidated" but I have a $10-40+ credit. What's that?
Because of how tax/VAT/GST are added to orders on Backerkit, even consolidated orders were tagged with taxes and fees. To make sure we didn't charge you those (since they will instead be charged on your consolidated order on another project), we just gave a blanket $50 credit to anyone whose orders were consolidated. You don't actually have extra money to get paid back, we just did that to avoid accidentally charging you more.
Who do I contact to ask about my failed charges or survey problems?
Who do I contact if I never get tracking or if I need to check in on missing or damaged items in my order?
New Titan, who is handling our fulfillment, will take care of that for you directly. Just tell them your name, the email associated with your pledge, and what project you backed so they can find your order: [email protected]
What are the final due dates for this project?
Once US & Canadian orders hit US shores, the timer will begin for people who have not gotten their surveys done or shipping paid for. This will be a 30 day final chance for people to get their surveys in or shipping handled. If the 30 days passes and anyone has not gotten their survey in, their order will be cancelled, and their pledge will be considered a donation to the campaign's success. This was shared in the project's Terms and Conditions since launch day of the project.
Similarly, everyone who did have their orders shipped will have 45 days from when it is marked as having arrived to contact New Titan Print about any missing items or shipments with your order. If we surpass that deadline, we will no longer handle any missing or damaged shipments, or missing items from shipments. So please open your package right when it arrives to check the contents, and when you receive your tracking number by email, be sure to give it a look. Thank you.
