Hey everyone!

First of all, we're really sorry for the delay in sending out the surveys.

We were hoping to have all the missing plush samples (Constellation Bear, Clown Bear, and 90's Bear) ready in time to show you photos before you had to choose your designs. Our manufacturer had promised them ages ago —but unfortunately, they've kept pushing the timeline back, 15 days at a time… and we're still empty-handed.

That said, we can't wait forever. We'll be wrapping up the final bits on our end and sending out the surveys soon, even if the missing photos don't arrive in time. It’s not ideal, but we’ll make it work!

On top of that, it’s been a wild time behind the scenes —we’ve been juggling multiple projects at once, and while we really thought we could manage it all, we clearly overestimated our bandwidth. We joined Pintopia way back in July last year and were so excited to be part of it, but we couldn't know all the unexpected roadblocks life had in store.

This kind of overstimated miscalculation is something we’re working on (yes, in therapy!) and trying to improve going forward.

As many of you already know, it’s just the two of us managing everything —no extra staff, no outside help even from friends and family —so when real life throws curveballs (even the worst ones), things tend to get delayed more than we’d like.

One of the most time-consuming parts of survey prep is actually making everything as clear and easy as possible for you backers: uploading every product SKUs one by one, and creating custom graphics to visually match each item with its name. Not everyone does that, but we feel it's important so you know exactly what you're picking.

That said, we’re aiming to get the surveys out within a week from now! That’s our personal goal —fingers crossed we can make it happen 🤞

Thank you so much again for your kindness and understanding -we really mean it 🙏🥺 Especially if you read everything!  

We’ll keep you posted as much as we can!