Community

Hey everyone! 💌
We’re thrilled to let you know that the Smoke Test went smoothly, so we’ve just sent out the remaining surveys to all backers! 🥳
If you haven’t received yours yet, make sure to check your inbox and spam/promotions folder — and feel free to reach out if you need help accessing it! 💻✨

📦 Reminder: the sooner you fill it out, the sooner we’ll be able to start packing and shipping your rewards 🌟 We're prepping everything in the background and can't wait to send all the goodies your way!

📌 Important: Please make sure your payment method is valid and up to date when completing the survey! If the card on file is invalid or empty, we won’t be able to ship your rewards — or they may be significantly delayed. 🥲

✨ As we kick off this brand new year, we wish you all the peace, inspiration, and moments of true happiness, big and small — thank you again for starting 2026 with us! 💖🎊

And thank you so much again for the love and support — we hope you're as excited as we are! ʕ ˵• ⩊ •˵ ʔ

Hi everyone,
We just wanted to share a new fulfillment progress update for this campaign.

The packing of the first selected segment of backers is currently underway, and tomorrow we will begin manually creating/shipping labels one by one for the parcels prepared in this first group.

Once that manual labeling step is completed, these parcels will begin moving into dispatch.

This is still a slower and more manual process than we ever wanted for this campaign, but at least we’re very relieved to finally be moving forward in a concrete way 💝


More updates will follow as progress continues~


Thank you again for your patience and support!
 Inari & Mako

 Hi everyone,
We wanted to share another fulfillment check-in for this campaign.

We’ve spent a lot of time working through the workaround shared with us by the BackerKit team, but unfortunately we still have not been able to get it working successfully on our side yet.
We know this workaround seems to have worked for some creators, but not for others. Unfortunately, we are currently among the ones it still has not worked for — and we still do not have a clear answer as to why. 

Shopify also continues not to provide replies, neither to us nor to BackerKit, which has made this situation even more frustrating and exhausting.

At this point, we are going to start manually shipping some pledges by hand in the meantime. (Backers whose pledges are shipped will receive the usual shipping confirmation email with tracking). This is simply to make sure the campaign does not remain completely frozen while we continue working on the platform issue.
It is obviously not the ideal or scalable solution, and it will be much slower on our side, but we would rather start moving at least part of this campaign forward than keep it fully blocked while the technical issue remains unresolved.

We are still continuing to push on the workaround/integration side as well, and we will keep sharing confirmed progress as each part of fulfillment moves forward.


We know this campaign was supposed to be one of the quickest and simplest for us to fulfill, especially since the items were already in hand from the start, and we are truly sorry that it has instead turned into such a long and frustrating wait.

Thank you again for your patience and for sticking with us through this. We genuinely appreciate it!

 Inari & Mako

Hi everyone,

We wanted to share a new fulfillment update for this campaign!

After being blocked for quite some time by the Shopify / BackerKit connection issue, we may have finally found a possible workaround thanks to additional guidance from the BackerKit team ❤️

At the moment, this workaround is still in beta territory and hasn’t yet been used on a real project, so we need to test it carefully on our side first. Because of that, we can’t promise success just yet — but we wanted to let you know that there is finally a possible path forward, and we should be able to tell you in the next few days whether it works for us in practice!

If it does, we’ll be able to finally start shipping this campaign's rewards 🥹

This block honestly couldn’t have come at a worse time. This campaign was meant to be a quick and simple campaign to fulfill promptly, especially since the items were already in hand from the beginning. Instead, this platform issue ended up delaying a campaign that should have been one of the most straightforward ones to send out, and we’re truly sorry for that. Honestly, we’re exhausted by how many unexpected hiccups keep piling up everywhere... 

We also know we’re not the only creators who have been affected by this issue. BackerKit actually went as far as building a dedicated app specifically for Shopify in response to their platform changes, which shows how serious and widespread this problem has been. Unfortunately, they are still waiting for Shopify’s approval on their side, and they have not been given a timeline yet either.

In the meantime, they shared this new workaround with us so we can try to move forward rather than remain completely stuck, if it works. That said, as they also explained to us, it is still very much in beta territory and involves quite a few steps, so it’s not the most ideal solution and we’re still actively working through it on our side.

We’ve also directly complained to Shopify ourselves (something even the BackerKit team encouraged us to do) pointing out that deprecating custom apps directly interferes with creators’ ability to properly use their service. Changes like this have a very real impact on how creators are able to manage fulfillment and keep orders moving. 

We’re mortified that this has taken so long for a campaign that was supposed to be fast and easy, and we’re incredibly grateful for your patience.

We understand that delays can be frustrating, and we don’t expect everyone to feel positive about the situation. We simply ask that any questions, concerns, or criticism be shared with patience and kindness, as there are real people behind this project doing their best to move things forward through a very difficult situation. 

We’ll update you again in the next few days or once we know whether this workaround is successful and whether fulfillment can finally begin!

Hi everyone!
We’re sharing a quick update to keep you informed on the current status of this campaign’s fulfillment.

All rewards are currently being packed.
However, we’re facing a technical fulfillment issue that’s temporarily preventing us from exporting orders and addresses, and from generating shipping labels.

Due to a sudden change in Shopify’s system starting in January 2026, the connection between Backerkit and Shopify is currently broken. Without this connection, we’re unable to generate shipping labels and move forward with dispatch.

We’re working directly with Backerkit to resolve this, and they’ve confirmed this is a new, widespread issue affecting multiple creators. Fulfillment will resume as soon as the issue is fixed.

We also want to clarify why we’re only sharing this update now. Over the past weeks, we’ve been actively working to understand and resolve the problem, and we were hoping to have it fixed sooner. Unfortunately, it’s taken longer than expected, and Backerkit is still actively working on it on their end.
We wanted to update you once we had a clearer picture of the situation, rather than sharing partial or uncertain information.

At the moment, the only remaining step before shipping is resolving this technical issue.

A quick note on communication: we do read all comments and messages, but replies may be selective while we work through this issue.


Thank you so much for your patience and understanding — we truly appreciate it, and we’ll keep you posted as soon as we have confirmation.