Updates

Hi everyone,
We just wanted to share a new fulfillment progress update for this campaign.

The packing of the first selected segment of backers is currently underway, and tomorrow we will begin manually creating/shipping labels one by one for the parcels prepared in this first group.

Once that manual labeling step is completed, these parcels will begin moving into dispatch.

This is still a slower and more manual process than we ever wanted for this campaign, but at least we’re very relieved to finally be moving forward in a concrete way 💝


More updates will follow as progress continues~


Thank you again for your patience and support!
 Inari & Mako

 Hi everyone,
We wanted to share another fulfillment check-in for this campaign.

We’ve spent a lot of time working through the workaround shared with us by the BackerKit team, but unfortunately we still have not been able to get it working successfully on our side yet.
We know this workaround seems to have worked for some creators, but not for others. Unfortunately, we are currently among the ones it still has not worked for — and we still do not have a clear answer as to why. 

Shopify also continues not to provide replies, neither to us nor to BackerKit, which has made this situation even more frustrating and exhausting.

At this point, we are going to start manually shipping some pledges by hand in the meantime. (Backers whose pledges are shipped will receive the usual shipping confirmation email with tracking). This is simply to make sure the campaign does not remain completely frozen while we continue working on the platform issue.
It is obviously not the ideal or scalable solution, and it will be much slower on our side, but we would rather start moving at least part of this campaign forward than keep it fully blocked while the technical issue remains unresolved.

We are still continuing to push on the workaround/integration side as well, and we will keep sharing confirmed progress as each part of fulfillment moves forward.


We know this campaign was supposed to be one of the quickest and simplest for us to fulfill, especially since the items were already in hand from the start, and we are truly sorry that it has instead turned into such a long and frustrating wait.

Thank you again for your patience and for sticking with us through this. We genuinely appreciate it!

 Inari & Mako

Hi everyone,

We wanted to share a new fulfillment update for this campaign!

After being blocked for quite some time by the Shopify / BackerKit connection issue, we may have finally found a possible workaround thanks to additional guidance from the BackerKit team ❤️

At the moment, this workaround is still in beta territory and hasn’t yet been used on a real project, so we need to test it carefully on our side first. Because of that, we can’t promise success just yet — but we wanted to let you know that there is finally a possible path forward, and we should be able to tell you in the next few days whether it works for us in practice!

If it does, we’ll be able to finally start shipping this campaign's rewards 🥹

This block honestly couldn’t have come at a worse time. This campaign was meant to be a quick and simple campaign to fulfill promptly, especially since the items were already in hand from the beginning. Instead, this platform issue ended up delaying a campaign that should have been one of the most straightforward ones to send out, and we’re truly sorry for that. Honestly, we’re exhausted by how many unexpected hiccups keep piling up everywhere... 

We also know we’re not the only creators who have been affected by this issue. BackerKit actually went as far as building a dedicated app specifically for Shopify in response to their platform changes, which shows how serious and widespread this problem has been. Unfortunately, they are still waiting for Shopify’s approval on their side, and they have not been given a timeline yet either.

In the meantime, they shared this new workaround with us so we can try to move forward rather than remain completely stuck, if it works. That said, as they also explained to us, it is still very much in beta territory and involves quite a few steps, so it’s not the most ideal solution and we’re still actively working through it on our side.

We’ve also directly complained to Shopify ourselves (something even the BackerKit team encouraged us to do) pointing out that deprecating custom apps directly interferes with creators’ ability to properly use their service. Changes like this have a very real impact on how creators are able to manage fulfillment and keep orders moving. 

We’re mortified that this has taken so long for a campaign that was supposed to be fast and easy, and we’re incredibly grateful for your patience.

We understand that delays can be frustrating, and we don’t expect everyone to feel positive about the situation. We simply ask that any questions, concerns, or criticism be shared with patience and kindness, as there are real people behind this project doing their best to move things forward through a very difficult situation. 

We’ll update you again in the next few days or once we know whether this workaround is successful and whether fulfillment can finally begin!

Hi everyone!
We’re sharing a quick update to keep you informed on the current status of this campaign’s fulfillment.

All rewards are currently being packed.
However, we’re facing a technical fulfillment issue that’s temporarily preventing us from exporting orders and addresses, and from generating shipping labels.

Due to a sudden change in Shopify’s system starting in January 2026, the connection between Backerkit and Shopify is currently broken. Without this connection, we’re unable to generate shipping labels and move forward with dispatch.

We’re working directly with Backerkit to resolve this, and they’ve confirmed this is a new, widespread issue affecting multiple creators. Fulfillment will resume as soon as the issue is fixed.

We also want to clarify why we’re only sharing this update now. Over the past weeks, we’ve been actively working to understand and resolve the problem, and we were hoping to have it fixed sooner. Unfortunately, it’s taken longer than expected, and Backerkit is still actively working on it on their end.
We wanted to update you once we had a clearer picture of the situation, rather than sharing partial or uncertain information.

At the moment, the only remaining step before shipping is resolving this technical issue.

A quick note on communication: we do read all comments and messages, but replies may be selective while we work through this issue.


Thank you so much for your patience and understanding — we truly appreciate it, and we’ll keep you posted as soon as we have confirmation.

💌 Quick survey update + next steps!

Hey everyone! Just a quick note to thank you again — most of you have already completed your surveys, and we’re incredibly grateful for how quickly you jumped in! 🥰📨

That said, we still have 31 backers who haven’t responded yet, and we’d love to gently remind you to fill out your survey as soon as possible 💌✨
Without it, we sadly won’t be able to prepare or ship your rewards — so don’t forget to check your inbox, spam, or promotions folder just in case!

🛑 Please also double check that your card on file is valid and has enough funds when completing the survey! Invalid or empty cards mean we can’t charge for shipping/tariffs/VAt or add-ons, and your package may end up delayed 🥺💳💔


📦 As for the rest of you who’ve completed everything — thank you!!
We’re started the locking surveys' addresses phase.
That means you have about 48 hours to double-check your shipping address and make any final changes before everything gets locked in! 📬✏️

And we’re happy to confirm that first shipments will start going out within this very week! We’re prepping everything behind the scenes and can’t wait to send your happy mail 🐄📮


🛍️ And remember: the Post-campaign Store is still open! If you or a friend missed the campaign, or you want to grab something extra with the same campaign prices — now’s the time! ✨


From the bottom of our hearts, thank you for making this holiday launch such a cozy, cheerful success. 💖

We can’t wait to get all these festive goodies into your hands soon! 🎁🎄

Stay warm and stay tuned,
— Inari & Mako ✨