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Renegade Game Studios

14 days ago

Little Update Long Weekend

Helloooo Crawlers!

Short update today before I hop offline since RGS is closed for the long weekend.

Shipping

First, we’re going to be locking in addresses in 48 hours.

Once we have addresses locked we’ll be able to start loading in shipping prices. We’re hoping to have all of the shipping costs loaded and ready to charge no later than September 20th.

Surveys are currently still open and able to be edited so check out your info here ➡️ https://dungeon-crawler-carl-rpg.backerkit.com/backer/review

This is your last chance to add any extra add-ons or extra pledges. Once we lock addresses and orders your pledge will be set in stone.

We also have some suggestions to help keep shipping costs slightly lower, courtesy of the shipping wizards:

It's also not a bad idea to encourage them to do stuff like using street addresses rather than PO Boxes when possible, as PO Box delivery is much more expensive.

PDFs

After a lot of elbow grease we’ve ironed out all the large scale errors and are now working on individual problem solving.

If you’re still having problems with your PDFs or if you accidentally redeemed your PDFs without being logged in send us an email to [email protected]. I’m handling most of these personally to make sure they get redeemed and re-sent correctly so I appreciate your patience!

If you aren’t able to access your account because your password reset emails don’t show up, then send a message to our Customer Service team at [email protected] and they’ll assist you as soon as they can! This is an issue we’ve brought up multiple times with several email providers and since they haven’t been able to figure it out either we’re mainly doing password resets manually.

If you’re already waiting for a reply there’s no need to send another email or reply to your first ticket—you’ll bump yourself to the back of the line and you’ll end up waiting longer for assistance.

Poll is CLOSED

Our final poll has wrapped and the new aspect we’ll be introducing in the “If You Give A Mouse A Cookie” sidequest is a new class! I’m excited to see what our writers whip up for all of you.

That’s all I’ve got for now, crawlers! Enjoy your long weekend and I’ll see you all soon!

Renegade Game Studios

21 days ago

PDF= Party During Friday? Maybe?

Hello Crawlers,

It’s been a fun and very busy week with the release of the PDFs! If you’ve reached out with a question and haven’t heard back yet, we’re still actively working through DMs, emails, and comments from throughout the week. Thanks for your patience while we get to everyone!

In the meantime, we wanted to round up some of the most common questions we’ve received in one place.

Also, for any rules questions you might have we’ve created a CarlRPG Rules Q&A Channel in our Discord where Lead Designer Matt Hyra and our other designers can step in and help out. Check out some of the questions that are already posted and answered!

I still don’t have my PDF code(s)
All PDF codes have now been sent from our end, so first double-check that your pledge includes PDFs.

If you only pledged for Unstoppable or the Unstoppable All-In, your pledge does not include PDF downloads.

Otherwise, check the email address associated with your BackerKit account, including your spam or junk folder. If you still can’t find your code, email [email protected] and we’ll help!

My survey shows $0.00 paid
If your initial pledge payment failed, your pledge is still in our system but is currently unpaid. You’ll automatically receive your PDF codes once we charge for shipping, taxes, and VAT in mid-September.

I only got one code
First, check your pledge tier! Bronze includes only the Starter Set PDF, while Silver includes only the Core Rulebook PDF.

If you added the other item as an add-on and previously didn’t receive a code for it, check again. We’ve sent those codes as well.

I can’t download my PDFs
Download issues are often caused by an unstable internet connection or firewall protections on your browser, network, or router.

We’re continuing to monitor the files on our end, and since switching off dynamic watermarking, we haven’t identified any system-wide issues preventing downloads.

My PDF download email didn’t arrive / I only got one download email
Our system may occasionally choose not to send another email if it detects that you recently received one. We’ve also been sending a lot of emails this week, so some may end up caught by spam filters.

If you didn’t receive an email with a link to your order, check your Renegade webstore Order History and follow the instructions in this update to access your files.

My code says it’s been used
Check your Renegade webstore Order History first. You may have successfully redeemed the code without realizing it.

It’s also possible you checked out as a guest, which leads us to…

I checked out as a guest and now I can’t find and download my PDFs
Email [email protected] with:

Your Renegade account email
Your PDF code
Your BackerKit email, if it’s different from your Renegade account email

We can manually add the order back to your account. This is a time-intensive process, so we appreciate your patience while our team works through these requests!

What if I find an issue or don’t see something that I want in the core rulebook or starter set?
We have a long road of support planned for the Dungeon Crawler Carl RPG! Fill out this form to tell us your feedback. Submissions go directly to our production teams.

Hopefully this helps! These are the questions we’ve seen most frequently this week, and we wanted to make the answers as easy to find as possible.

If you’re still having an issue and have already reached out, hang tight! We’re working through requests and messages as quickly as we can.

Now, on to the poll!

The winning sidequest is If You Give A Mouse A Cookie but don’t worry, The Missing Boa, and Railed will ALSO be released. But the winning sidequest gets a special bonus that we’re leaving up to you.

So crawlers, it’s in your hands.

Do you want a new spell, new race, or new class introduced in If You Give A Mouse A Cookie?

Renegade Game Studios

23 days ago

Thank you! + Dungeon Crawler Carl RPG Community Feedback Form

Hello, Crawlers!

Over 100,000 individual downloads hit our website yesterday! Thank you all for your patience as our team worked through issues on the fly and helped get everyone access to their PDFs. We really appreciate the grace and understanding you showed us throughout the day.

If you're still having any trouble redeeming your PDFs, our team is here to help! Please comment on this thread, which we are actively monitoring. You can also join our Discord server for immediate assistance from us or other helpful Crawlers.

A Note From Our Team

We're beyond excited to finally see everyone digging into the Dungeon Crawler Carl RPG. We've literally been counting down the days to this moment. For us as game makers, seeing the excitement, joy, discussion, and passion around something our team has worked so hard on is what makes this all worthwhile.

Of course, our games are made by humans, and human error happens. As tens of thousands of Crawlers begin exploring hundreds of pages of rules, you're inevitably going to find things we can clarify, correct, or improve.

We have a long road of support planned for the Dungeon Crawler Carl RPG, including future printings, expansions, and ongoing updates. You can help us make the game even better by submitting any constructive feedback or issues you find through our official feedback form:

Dungeon Crawler Carl RPG — Community Feedback Form: https://forms.gle/Z5CNr5NC5zTqBibC8

This is the best way to make sure your feedback gets directly in front of our team. Every submission will be reviewed and consolidated as we work through future updates.

What Happens With Updates?

Corrections and improvements are incorporated into future printings. We'll also update the digital PDFs as fixes are made.

If you own the PDF now, you'll continue to have access to future updated versions of the PDFs at no additional cost. Think of them as patches for your rulebook!

Thank you again for the incredible enthusiasm, support, and feedback. We're thrilled to finally have all of you crawling through the dungeon with us.

Renegade Rina

23 days ago

PDF Redemption Assistance Thread

UPDATE 2:
Huzzah! As of just a few minutes ago all of the errored codes and missing add-ons should be fixed! Check your digital downloads and try your codes again and if you're still having trouble and you've tried all the troubleshooting in our FAQ post from yesterday then fill out the form at the bottom of the post.

Original post:
Hello Crawlers! Making this a community post so that folks don't get a fourth email from me in 2 days and so I can pin it. As of this morning I have emails/comments/DM inbox of errored codes that I've got to assist one by one so forgive me if it's a little slow-going!

We're working with Backerkit to figure out where exactly these errors came from and hopefully once we nail down the problem we can smush a few gerbils and get back in the AI's good graces.

I'm going to attempt to go through all the comments from when I logged off last night to this morning but if you've had a code error or some other kind of redemption problem and see this please comment it here as well!

Until then, this fish will be sending out lots of messages and answering DMs.

Thanks for your patience, crawlers!

-Rina/Zev 🐟

UPDATE:
We've made a form to hopefully get through these a little faster! Please submit any errors
HERE

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Renegade Game Studios

24 days ago

PDFs Will Not Break Us!

Thank You, Crawlers!

As of this update, the majority of digital PDF codes have been distributed to backers! We wanted to share this quick update addressing the most common issues and questions:

IMPORTANT: Make sure you are logged into your Renegade webstore account before checking out. If you check out as a guest, your digital files may not be tied to your account, which could cause you to lose access to them later.

My code says it isn’t valid for the items in my cart.
Make sure you’re using the correct code for the correct product:

Core Rulebook codes begin with CARLBK-
Starter Set codes begin with CARLBKSS-

My code is only taking off part of the cost of the item.
Make sure you’re adding the product to your cart using the URL provided on your BackerKit Downloads Page.
If you add the product directly from the general Renegade webstore, the code may not apply the correct discount.

My code gives me an error or says it has already been used.
Yup, AI went Primal and caused an error with some of the codes.

This is now fixed. If you received an error saying your code has reached its maximum number of uses, please try again now. It should be resolved.

I didn’t receive codes for my add-on items.
We discovered a backend issue that caused some add-on items to not be properly counted when codes were generated.
This has also been fixed, and we have sent out these missing codes. If you didn’t receive a code for an eligible add-on initially, you should see an email before the end the day.

If it has been several days and you still aren't seeing a code please leave a comment on this post so we can investigate and fix that issue.

I didn’t receive any codes or emails.
Check your Digital Downloads page first- your email may have been lost but your codes will be there!

As noted in last week’s update, today’s PDF codes were distributed to backers whose pledges were fully paid and surveys were complete at the time of distribution. This does not include balances for VAT or taxes, but rather the cost of the base pledge.
If you did not receive your PDF codes today, please check your BackerKit survey and confirm:

Your pledge is paid in full
Your survey is complete and submitted

If either of these steps was incomplete when today’s codes were distributed, don’t worry—you’ll still receive your digital rewards! Our next planned code distribution will happen after shipping is charged, which is currently expected in mid-to-late September.

If your pledge was fully paid and your survey was complete before today’s distribution, but you still did not receive your codes, please contact [email protected] for assistance.

When I use the code at checkout to check it does not drop the total to $0.

This issue is commonly because you aren't on the correct webstore for your region. Please double check that!

Thank you again for your patience as we work through getting PDFs distributed to thousands of excited Crawlers! We're really thrilled to see everyone finally getting their hands on the game!

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Renegade Game Studios

24 days ago

PDF Redemption Informational Update

Happy PDF Release Day, Crawlers!

Here’s a quick status update on how things have gone so far!

For the past four hours, our dynamic watermarking software has been ~~screaming~~ groaning “YOU WILL NOT BREAK ME!” while trudging through the thousands of PDFs downloads from Wave 1 Celestial backers.

But… it broke. 😄 So now what?

We’ve pivoted to Plan B and turned off the dynamic watermarking tool, switching instead to a generic watermark. This removes the biggest bottleneck in the download process, which means PDFs will download much faster and without the long queue.

What this means for you:

Nothing changes about the redemption process! Codes work the same as outlined in our PDF Redemption Instructions update, and PDFs will still include a watermark that prohibits unauthorized distribution.

As a reminder, redemption codes will be sent in waves in the following order:

Celestial Backers— First wave
Legendary, Platinum, & Gold Backers— Next two waves
Silver, Bronze, & Tunnel Tuners— Final wave

With more than 55,000 Crawlers descending on the system, PDF Release Day was bound to come with a few unexpected boss battles. Thanks for bearing with us while we work through them!

Wave 1 is nearly complete, so if you're in Wave 2 keep an eye out for your email coming!

Running into an issue or need help? We have multiple staff members actively assisting backers in our Discord server. Join us and post your question there for the fastest support!

UPDATE FAQs:

FIRST READ CARLRPG PDF REDEMPTION INSTRUCTIONS

Q: Only received Start Up code and not Core Rulebook?

A: You should receive the second code imminently! The system lagged a bit.

Q: Receiving message "not eligible for this checkout"

A: This issue is commonly encountered when the wrong code is used. Double check you're using the Starter Set code for the Starter Set, and the Core Book code for the Core Book!

They have to be ordered individually.

Q: I’m a celestial backer and haven’t received a code yet. Where do I get it at?

A: Check your spam/junk folders for an email from Renegade Game Studios.

Alternatively:

Codes are also available on BackerKit Surveys. Click your Avatar in the upper right hand corner on the BackerKit website >> Your Pledges & surveys >> Your Surveys >> Check all three tabs: Active, Needs Action, Completed.
If you never completed your survey, you will need to do so in order to see your Digital Rewards page.

Q: The files will not open after the download.

A: These are large files - make sure you are downloading with a stable internet connection.

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Renegade Rina

CREATOR

23 days ago

PDF Redemption Assistance Thread

200

PROJECT UPDATE

Renegade Game Studios

CREATOR

30 days ago

Project Update: SAVE THIS UPDATE! CARLRPG PDF REDEMPTION INSTRUCTIONS

Hellooo Crawlers,

PDFs are dropping on August 25! We’re just as excited as you are to get these files into your hands, so we’ve created an update (this one) with instructions on redemption and what to expect.

Please review these detailed instructions on how you’ll access your redemption code and how to redeem and download your PDFs.

Did You Finish Your Survey?
You will only be able to access the digital downloads page and the download codes on August 25th if you have completed your survey before 11:59 PM PST on Sunday August 23rd.

If you have not finished your survey before the above deadline you will not be able to access your files until we charge taxes/VAT/shipping in mid-to-late September.

Pay Over Time Backers who just completed their final installment had surveys sent out TODAY.

If you can’t find your survey, follow this link: https://dungeon-crawler-carl-rpg.backerkit.com/ and use the email linked to your pledge.

My final payment didn’t get withdrawn / My card errored / My stupid cocker spaniel ate my debit card.
If your payment details aren’t up to date, BackerKit will continue attempting to charge your card periodically for up to 14 business days. Please update your card information as soon as possible.
Once your final payment has been successfully processed and your survey is complete, you’ll see a link to your digital codes at the end of your survey.

How are 55,000+ Crawlers going to download these files at the same time?
We asked ourselves that same question! And we came up with a plan we think even Mordecai would approve of.
We’ll be sending the redemption codes in waves throughout the day on August 25th, starting early in the morning, to ensure that our system runs smoothly and we don’t create any frustrating bottlenecks.
Redemption codes will be sent in the following order:
Celestial Backers — First wave
Legendary, Platinum, & Gold Backers — Next two waves
Silver, Bronze, & Tunnel Tuners — Final wave

We’ll give a couple hours between each wave, and everyone who has paid for their pledge and finished their survey before the Sunday August 23rd deadline will get their codes on August 25th.

Steps For Redemption

Step 1. Make Sure You Have a Renegade Webstore Account

You’ll need a Renegade Game Studios webstore account to redeem your coupon code and access your PDFs.

You can create your account now so you are ready to redeem your PDFs on August 25!

Be sure to create your account on the webstore that corresponds to your region:

Step 2. Obtain Your Unique Redemption Code(s)

How to Access Your Redemption Code(s):

On August 25, you’ll receive an email from Renegade Game Studios with the subject line: New Digital Content for Dungeon Crawler Carl RPG + Unstoppable on BackerKit.
In the email, click the Click Here link.

This will take you to your Downloads page on BackerKit, where you’ll find your unique code(s). If you purchased both the Core Rulebook and Starter Set, you will receive two redemption codes. If you purchased only one of these items, you’ll just see one code.

NOTE: If you have not completed your survey, you will first be prompted to complete your survey.

If you are reading this after August 25th and can’t find this email, there are instructions for finding your redemption codes through your BackerKit profile at the end of this post!

Step 3: You’ve Got Your code(s)! Now Redeem Your PDF(s) on the Renegade Webstore

Make sure you are logged into your Renegade Game Studios webstore account and click on one of the links below that corresponds to your region:

US/CA/AU/NZ/Regions Outside EU & UK: https://renegadegamestudios.com/carl-rpg-code-bk-code-redeem

EU: https://eu.renegadegamestudios.com/carl-rpg-code-bk-code-redeem

UK: https://uk.renegadegamestudios.com/carl-rpg-code-bk-code-redeem

Add either the Starter Set or Core Rulebook to your cart.

If you purchased both, do not add both to the same cart. You will only be able to input one coupon code per order. So if you have access to both the Starter Set PDFs and the Corebook PDFs you will need to place 2 separate orders. This is a technical limitation of the system and there is no workaround for this.

On the checkout screen there will be a section for a coupon code. Paste your code into that box and the price will drop to $0. Then finish the checkout process.

Without the code:

With the code:

(Optional) Step 4: Return to the Redemption Page and Redeem Your Second PDF Code

You will only be able to input one coupon code per order. So if you have access to both the Starter Set PDFs and the Corebook PDFs you will need to place 2 separate orders.
This is a technical limitation of the system and there is no workaround for this.

Step 5: Download Your Files

Click on the order number and an itemized list will appear. You can also access this later by choosing “Orders” under your account. When logged in it will say “Hi, Your Name”

Click the small blue arrow next to the PDF on the list and then follow the onscreen directions to download your PDF.

You will now see a list of downloadable files associated with the item in your order.

Clicking on a file name will begin the automated watermarking process. You will see different messages as the watermarking process progresses.

Once the watermarking process is complete the PDF will either download or automatically open in your browser depending on how your browser is configured.

If the system is handling many watermarking requests at the same time, it may form a queue and the process may take some time. Under normal circumstances even larger files take only a few seconds, but please be patient as there will be many users attempting to download the PDFs in the first week of release.

Step 6: Kill, Kill, Kill!

Get out there. 😉

Best Practices

Being logged into your Renegade account when redeeming your code will help you in the future. If you forget to do this it is very difficult for you to find your order, and hence download your PDFs at a later date. Being logged into your account ensures that you will have easy access to your PDFs at any time.

Being on a strong, stable internet connection will help your experience of downloading your PDFs. If you are on a weak internet connection the watermarking/downloading process takes longer and may fail. We find this most often happens with customers attempting to download PDFs while they are on their mobile devices not connected to a stable WiFi connection.

Only click on each file one time. Clicking multiple times will add multiple files to the queue increasing the time for other people attempting to download their own PDFs.

Step 2A: I didn’t get my download email on August 25th

If you didn’t get your email or it got caught in a spam filter you can also find your code via your profile.

Head to your Backerkit profile and locate the Dungeon Crawler Carl RPG + Unstoppable project link, either in Your Surveys or Past Surveys.

Click Dungeon Crawler Carl RPG + Unstoppable

The address/order confirmation page will also have a button that says Get Your Digital Downloads.

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Edit

DeaDPaN79

4 months ago

DCC BCC - The Shared Drive

2nd Highest Funded Campaign in Backerkit.com History! $12M+ Raised! $50K+ Crawlers Backers! Good afternoon, Crawlers! Those are some BIG, EXCITING numbers! And we’re just getting started. The campaign may be winding down, but the time has arrived for us to share the DCC Bopca Community Center Shared Drive with the entire community. Here it is: https://drive.google.com/drive/folders/1ZvVoTt3bVChrvpda1MESpHQ0PKFEDaxC This link will grant viewer access to everything we have compiled over the course of the campaign. It Contains: AI vs Crawlers DCC CCS W+W: Bedlam and Ruin Deceased Crawler Poet Society Guess Who? DCC Definitive Crawler # Codex Fan Created Art Gallery Once again, we the creators, would like to thank all of you. Without you, this project wouldn’t exist. By the Community, For the Community. Enjoy! The Team at DCC BCC: DeaDPaN79, The Wombat Mafia, JackWreckem, Jessica Fates, Barry, The Royal Grumble, Seladriana, Ian O’H, Brenden Harden, Mark Harrison Check out our “new and improved” Logo Created by Brenden Harden: https://drive.google.com/drive/folders/1zGXQ-q4j7_wb1XRhBo0EmFpyvePvWRYs

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