It's also not a bad idea to encourage them to do stuff like using street addresses rather than PO Boxes when possible, as PO Box delivery is much more expensive.

If you’re already waiting for a reply there’s no need to send another email or reply to your first ticket—you’ll bump yourself to the back of the line and you’ll end up waiting longer for assistance. 

I still don’t have my PDF code(s)
All PDF codes have now been sent from our end, so first double-check that your pledge includes PDFs.

If you only pledged for Unstoppable or the Unstoppable All-In, your pledge does not include PDF downloads.

Otherwise, check the email address associated with your BackerKit account, including your spam or junk folder. If you still can’t find your code, email [email protected] and we’ll help!

My survey shows $0.00 paid
If your initial pledge payment failed, your pledge is still in our system but is currently unpaid. You’ll automatically receive your PDF codes once we charge for shipping, taxes, and VAT in mid-September.

I only got one code
First, check your pledge tier! Bronze includes only the Starter Set PDF, while Silver includes only the Core Rulebook PDF.

If you added the other item as an add-on and previously didn’t receive a code for it, check again. We’ve sent those codes as well.

I can’t download my PDFs
Download issues are often caused by an unstable internet connection or firewall protections on your browser, network, or router.

We’re continuing to monitor the files on our end, and since switching off dynamic watermarking, we haven’t identified any system-wide issues preventing downloads.

My PDF download email didn’t arrive / I only got one download email
Our system may occasionally choose not to send another email if it detects that you recently received one. We’ve also been sending a lot of emails this week, so some may end up caught by spam filters.

If you didn’t receive an email with a link to your order, check your Renegade webstore Order History and follow the instructions in this update to access your files.

My code says it’s been used
Check your Renegade webstore Order History first. You may have successfully redeemed the code without realizing it.

It’s also possible you checked out as a guest, which leads us to…

I checked out as a guest and now I can’t find and download my PDFs
Email [email protected] with:

• Your Renegade account email
• Your PDF code
• Your BackerKit email, if it’s different from your Renegade account email

We can manually add the order back to your account. This is a time-intensive process, so we appreciate your patience while our team works through these requests!

What if I find an issue or don’t see something that I want in the core rulebook or starter set?
We have a long road of support planned for the Dungeon Crawler Carl RPG! Fill out this form to tell us your feedback. Submissions go directly to our production teams. 

Hello, Crawlers!

A Note From Our Team 

What Happens With Updates? 

My code says it isn’t valid for the items in my cart.
Make sure you’re using the correct code for the correct product:

• Core Rulebook codes begin with CARLBK-
• Starter Set codes begin with CARLBKSS-

My code is only taking off part of the cost of the item.
Make sure you’re adding the product to your cart using the URL provided on your BackerKit Downloads Page.
If you add the product directly from the general Renegade webstore, the code may not apply the correct discount.

My code gives me an error or says it has already been used.
Yup, AI went Primal and caused an error with some of the codes.

This is now fixed. If you received an error saying your code has reached its maximum number of uses, please try again now. It should be resolved.

I didn’t receive codes for my add-on items.
We discovered a backend issue that caused some add-on items to not be properly counted when codes were generated.
This has also been fixed, and we have sent out these missing codes. If you didn’t receive a code for an eligible add-on initially, you should see an email before the end the day.


If it has been several days and you still aren't seeing a code please leave a comment on this post so we can investigate and fix that issue.

I didn’t receive any codes or emails.
 Check your Digital Downloads page first- your email may have been lost but your codes will be there!

As noted in last week’s update, today’s PDF codes were distributed to backers whose pledges were fully paid and surveys were complete at the time of distribution. This does not include balances for VAT or taxes, but rather the cost of the base pledge.
If you did not receive your PDF codes today, please check your BackerKit survey and confirm:

• Your pledge is paid in full
• Your survey is complete and submitted

If either of these steps was incomplete when today’s codes were distributed, don’t worry—you’ll still receive your digital rewards! Our next planned code distribution will happen after shipping is charged, which is currently expected in mid-to-late September.

If your pledge was fully paid and your survey was complete before today’s distribution, but you still did not receive your codes, please contact [email protected] for assistance.

When I use the code at checkout to check it does not drop the total to $0.

This issue is commonly because you aren't on the correct webstore for your region. Please double check that! 

1. Celestial Backers— First wave
2. Legendary, Platinum, & Gold Backers— Next two waves
3. Silver, Bronze, & Tunnel Tuners— Final wave

• Codes are also available on BackerKit Surveys. Click your Avatar in the upper right hand corner on the BackerKit website >> Your Pledges & surveys >> Your Surveys >> Check all three tabs: Active, Needs Action, Completed.
• If you never completed your survey, you will need to do so in order to see your Digital Rewards page.