Doreen Mulder
CREATOR
about 11 hours ago
Project Update: Please read! July shipping update 🐣
Hi flock!
I hope you are doing well! I'm back from my trip and packing is back in full swing! Here's a quick update on how things are going.
I hope you are doing well! I'm back from my trip and packing is back in full swing! Here's a quick update on how things are going.
If you have an open support inquiry/email/not working tracking code
It looks like my out of office email didn't work for support requests coming from Backerkit. My apologies in case I missed your email/support request or if I responded to it really late.
Most inquiries were about not working tracking numbers. I found out yesterday that there was a small batch of around 30 backers who were assigned a tracking number too early. If you have a tracking number but it doesn't work yet, you are likely part of this group. I'm scheduling another package pickup for next week, so your tracking code should start working by then. (But in case your package actually got lost, I'm of course happy to replace it!)
I'm holding off on emailing back/reshipping items until all remaining packages are packed and shipped, just so that I can keep a clear overview of tasks. If you didn't receive a response by Sunday and you still have questions, please feel free to email me again!
Most inquiries were about not working tracking numbers. I found out yesterday that there was a small batch of around 30 backers who were assigned a tracking number too early. If you have a tracking number but it doesn't work yet, you are likely part of this group. I'm scheduling another package pickup for next week, so your tracking code should start working by then. (But in case your package actually got lost, I'm of course happy to replace it!)
I'm holding off on emailing back/reshipping items until all remaining packages are packed and shipped, just so that I can keep a clear overview of tasks. If you didn't receive a response by Sunday and you still have questions, please feel free to email me again!
Shipping status
450 out of 563 orders are packed and either shipped or ready for pickup by my courier. It looks like we can finish the remaining packages this week.
HOWEVER, due to the office/warehouse move I seem to have misplaced some sticker and keychain stock I set aside for the campaign.. Because of this I won't be able to immediately fulfill a handful of rewards. If your order is affected, you'll receive an email by the end of this week, where you can let me know if you'd rather swap the item for a different one or wait for a restock.
HOWEVER, due to the office/warehouse move I seem to have misplaced some sticker and keychain stock I set aside for the campaign.. Because of this I won't be able to immediately fulfill a handful of rewards. If your order is affected, you'll receive an email by the end of this week, where you can let me know if you'd rather swap the item for a different one or wait for a restock.
In the near future
I'll be posting another update when most packages have been picked up, likely next week!
I'm also going to take a step back from the chaos of running the shop and packing way too many orders - I'm hiring a helper for fulfillment and customer service, and I'll be taking some time to streamline our processes so that the customer experience will be way better for you guys.
I'm also going to take a step back from the chaos of running the shop and packing way too many orders - I'm hiring a helper for fulfillment and customer service, and I'll be taking some time to streamline our processes so that the customer experience will be way better for you guys.
In the far future
For Pintopia 2026 I want to be back with another birdy campaign. During my trip my hands were just itching to sketch the North American backyard birds I saw visiting the feeder on my in-laws' deck. This campaign is still a good half-year away but I set up a simple teaser page in case you want to follow along already.
Thank you guys so much for your support and patience, I hope you have a great day!
Doreen
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