Hello everyone! We’re taking a quick break from hiding the Halloween candy from the cats to pop in with an update for you all!
Coziness in a Cup
For all our tea connoisseurs, we had a chance to chat with Friday from Friday Afternoon Tea in the latest volume of Cozy Companion, Fearsome Fossils! You can catch the interview in the magazine or online in the Cozy Library.
We can't wait for her Teatime Adventures blends to get made and sent to the studio. If you ordered tea with your pledge, you will get to try out some of her blends yourself!
Pledge Manager Shipping and Address Locks
We are wrapping up the final calculations on shipping fees and will soon update those in the pledge manager through BackerKit. Addresses will be collected in the updated pledge manager, and we’ll be sure to let you know when those lock! As always, feel free to reach out to us at [email protected] if you are having issues with your survey.
Unexpected Shipping Delay Resolved
Tea Pets fulfillment has unfortunately hit a six week delay. Of all the books leaving China this fall, Tea Pets was selected by the Chinese government for additional review. We hope that the Chinese government officials enjoyed reading about the wholesome tea pets of the Verdant Isles and that the Fanged Ferrets behaved themselves during the review process. We are happy to say that the Chinese government has informed us that they have released the hold on the primary Tea Pets shipment and it is now being prepared to be loaded onto a freighter to cross the Pacific Ocean. This additional screening is something that can happen at any time with any products passing through China, and we have been lucky that it's never happened before.
Our shipping contractor and customs agent have charted a course for Tea Pets that will take your books and plushes up to Korea, down past Hawaii, through the Panama Canal, around Florida, and up to Savannah, Georgia where they will be unloaded onto a train, then loaded onto a truck, and then finally unloaded and inventoried at our Atlanta-area warehouse.
From there, the books, boxes, and other components will be packed and shipped to your door. This is a long journey for these tea pets, and currently the estimates are that they will arrive in Savannah in mid-December and then get a holiday ride through Georgia. Given Christmas holiday hours and capacity at the warehouse, we expect that packages will begin shipping and arriving to some backers starting in January. Of course, there can always be freighter delays and delays at customs, but we are fingers crossed that there will be only smooth sailing ahead. We know that delays are never exciting, but we will continue to update you on any other information as we get updates from our shipping partners. So, plan for hot chocolate and freshly baked cookies for your first game session.
