Frequently Asked Questions
Find answers to your questions
Project FAQ
We are taking extra time to expand our team, refine our processes, and ensure that we continue to create games you love without compromising on creativity or well-being. While this means a slight delay in the release of our newest Quest Calendar, these changes are paving the way for a more exciting future. While we won't be releasing a desktop calendar in time for 2025, we have lots in store for the year ahead.
Weight: 11 oz Shortest dimensions (flat edge to flat edge): 11.5 cm Largest dimension (corner to corner): 15 cm
The Fate Finder is made of plastic. The look of marble and wood are printed designs. The internal mechanism contains a core of liquid where the d20 floats in.
No. It is not made to be rolled. Instead, you shake it and give it a twist to the window where the number will be revealed. Although the Fate Finder is sturdy for standard use. We fear that if you roll it along a hard surface, if could crack and break.
If you need to cancel your pledge after the campaign ends, we will gladly refund up to 90% of your pledge. The other 10% is taken by 3rd party fees. After your order is shipped, we will not be able to offer a refund.
Yes. Once the campaign ends, we will use BackerKit to collect your address and shipping funds. You will also be able to change your pledge and add on any additional items.
Yes. Region Friendly shipping includes the USA, Canada, Europe, Asia, the UK, and Australia. If you’re in one of these regions, we anticipate that most backers should not have any additional fees associated with receiving your reward package. Very few specific locations within these regions assess individual local fees or charges. This policy does not cover charges imposed by any locale (county, town, etc). You would be responsible for those charges in these rare circumstances.
Yes. We have added a retailer pledge. The pledge amount confirms your commitment to order and helps us to finish the product. The full credit will apply to your final order in the pledge manager. Go here for the details on the Retailer packages offered: https://www.sundialgames.com/fate-finder-retail Proof of retailer status will be required. Shipments are planned to be sent along with other backers.
Yes. Taxes and VAT will be collected in the Pledge Manager. In the US, sales tax must be collected in Colorado where we have a presence. VAT in Europe is collected when we import the products. If you live in one of these areas, we will be collecting the VAT and taxes of sales and shipping in the pledge manager after the campaign ends. Colorado: 7% | UK: 20% | EU: 19% Estimated but varies by country. If you are a retailer and are VAT exempt, please mention so in the pledge manager and provide your necessary IDs.
Email: [email protected] Follow us in all the places: Discord - https://discord.gg/Hn6RgxFeNN Facebook - https://www.facebook.com/sundialgames Twitter - https://twitter.com/sundialgamesllc Instagram - https://www.instagram.com/sundialgamesllc
We have a section on the project page about our timeline. Please visit there for more details. We would love to get Fate Finders in your hands in time for Christmas and Holiday gift-giving. We are working hard to do this but can't make a guarantee. There are just too many factors that we don't control. While we would like to say yes, we don't want to disappoint.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.