Frequently Asked Questions
Find answers to your questions
Project FAQ
Pledging allows us to bring these products to life thanks to your help! If you pledge for all the products you're interested in (even if they're not unlocked), it actually allows us to unlock stretch goals *quicker* than if you didn't! Remember, you can always alter your pledge or cancel it entirely - a pledge is not a commitment up until the campaign ends. As a thank you for your support, pledging allows you to get the products at a lower price during the first 72 hours of the campaign (aka "Early Bird")! Backers who pledge after the Early Bird tiers have expired will still have access to any freebies that have been unlocked! On top of that, you'll still have access to discounts if you pledge for more than one plushie! 🤎
All choices will be made after the campaign has ended! You'll receive an email to fill in a BackerKit survey where you can specify which design you want.
After selecting for a pledge tier, you'll be taken to the "Add-ons" section where you can select any other product that you'd like as an addition to your pledge. For example, you have pledged for one plushie. If you also want an extra enamel pin, you can add one (or more) as an add-on on top of your base pledge!
Yes, you can! As of right now, the following freebies offered are as follows: - CHERRY sticker sheet (pledges €50+) - CHERRY enamel pin (pledges €80+) While freebies are offered at specific pledge tiers, you can still get your hands on them via add-ons! Even if your pledge doesn't qualify for, let's say, the Cherry enamel pin freebie, you can still get your hands on one by adding it to your pledge as an add-on for an extra price. If your pledge does qualify for the Cherry enamel pin freebie but you'd like more, you can add more to your pledge via add-ons as well!
No, shipping prices will be calculated after the campaign! We give an estimate of shipping prices at the "Shipping & Delivery Times" section of our campaign, but this is not final and is subject to change. This is due to shipping prices fluctuating each year. The prices reflected in the shipping section are for standard, untrackable shipping. Trackable shipping will be available when the campaign has ended and the surveys are sent. **Please estimate a €2.00 - 4.00 increase on top of the standard rates.**
The timelines are a rough estimate and subject to change, but we'll always try our hardest to make sure that we'll stick to the given timelines as closely as possible! Large campaigns in particular can be subject to delays, so we kindly ask for your patience and understanding regarding this. Any changes will be promptly communicated via the campaign updates!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.