Hi everyone!
Just a small update to notify everyone that fulfillment is slowly but surely rolling out for products that are already in-hand (such as stickers, enamel pins, a...
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Swamphy
about 2 months ago
✿ Update on Fulfillment! Cherry is here! 🌸
Hello hello everyone!
We hope everyone has been doing well since our last update! Here in Portugal, it has started to become hotter and hotter (with a heatwave coming our wa...
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Swamphy
3 months ago
📜 Small Update: Major Power Outage in Europe
Hello hello everyone!
We wanted to post a minor update, and this is regarding how Europe (specifically Portugal/Spain, and parts of France) have gotten hit by a major power ...
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Swamphy
3 months ago
📦 Enamel Pins are Here + Cherry Plushies on the Way + Sweet Sheep Pin Backerkit
Hello hello! 🥰
We hope everyone has been faring well since the last update! Spring is finally here, and with that, a comfortable warmth throughout the day. 🌷 Let's get right...
Hello everyone! 💕
This is a mini update that's adjacent to the last update: we've got some video samples of Sailor Moo and Moocha Latte!
We're absolutely in love with how a...
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Swamphy
5 months ago
💥 Updated Plushie Samples, Product Progression, Survey Deadline Date
Hi everyone! 💕
We hope everything's been going well with you since we last saw you! It's been a while, but we finally have some updated samples for the Sailor Moo and Moocha...
Thank you so, so much from the bottom of our hearts for your constant support for our silly little cows!! 🐄
We've unlocked all stretch goals save for one, which was roughly €70 away from being unlocked! This is a relatively small amount to cover, so we'd like to announce that Sailor Moo's sticker set has also been unlocked, meaning ALL stretch goals are officially available!! 🥳🎉
So, what's next?
Everyone will get charged for their pledges within the next 24 hours now that the campaign has ended.
If your payment gets declined for whatever reason, BackerKit will keep retrying your pledge payment over the next couple of weeks, so please keep an eye out so that you don't miss out on your rewards and any goodies that comes with it!
It takes roughly 2 weeks for everything to be fully processed on our end, so we estimate to send out the surveys starting around November 18th! We'll make an update accordingly once we've sent out the smoke tests first, and then follow it up with the remaining surveys! Right now, it's basically just a waiting game until everything has been processed properly by BackerKit! 🥰
There will also be a pre-order period for people who missed out on the project but still wanted to get something, which will be done directly via BackerKit!
Mini FAQ
We wrote a mini Q&A update not long ago, but we'd like to add them to this updatet as well so that everyone can revisit this page! If there are any other questions, feel free to leave a comment and we'll get back to you ASAP!
🐄 How do I specify which characters I want?
The survey will give you all the options! For example, if you pledged for one plushie, you'll be shown all 4 available options and select whichever one you'd like. It's very easy and will include visuals for ease! Otherwise, you're free to contact us if you need any help. 😊
🐄 Can I add more items to my pledge when I'm filling out the survey?
Yes, you can!
You're free to add however many items you'd like to your initial pledge. Everything is unlocked, so all items are available for you to choose!
🐄 When will we get charged for shipping costs?
You can pay for the final shipping costs once you've been sent the survey!
🐄 Will these products become available in your shop?
Yes, they will eventually become available in our shop once we've fulfilled and shipped out all pledges!
🐄 When will the first plushie prototypes be shown for Moocha Latte & Sailor Moo?
Depending on how fast things get fully processed by the payment processing platforms and we get the funds, we estimate the first plushie prototypes for these two characters to be around mid to late December.
This can fluctuate depending on our manufacturer, but based on our previous experiences with them for Cherry and Cotton, we consider this a good estimation!
That's all!
Like we've said many times, we appreciate every single one of you who supported us in any shape or form: pledging, spreading the word, words of encouragement, it all means a lot and we're happy to be able to bring to life these cute items and see them be adopted by so many lovely folks. Thank you so, so much to everyone!!
We hope October has been treating you well, and that November will be even better. We'll see you again in the next update! ☕🍂 In the meantime, if you'd like to see more cuddly critters, feel free to follow us on social media or visit our online shop!
We also have a newsletter you can subscribe to where we occassionally send updates re: restocks, new launches, (eventual) future convention schedules, plus we always add a little cheeky, subscriber exclusive discount for you to enjoy with every update! ♡
Just a small update to notify everyone that fulfillment is slowly but surely rolling out for products that are already in-hand (such as stickers, enamel pins, and backers that only selected Cherry for their choice of plushie)!
We're trying our best to get all of these finished ASAP, since we are working in a non-airconditioned environment. Summer weather in Southern Portugal can get a bit too much to endure with too much physical activity and devices running throughout the day, but rest assured we're working hard! 💦
✿ Standard Shipping pledges
If you selected Standard Shipping and received a tracking number, please note that this is only a parcel identification number and does NOT provide any reliable tracking, therefore it should not be considered as such!
This is just a little PSA in case anyone got understandably confused!
If you need help with anything, feel free to send an email to [email protected]. We get rather late notifications via email regarding comments left on BackerKit (usually a couple days after they have been posted), and messages on socials can easily get lost, so emailing us ensures the fastest possible response!
We hope everyone has been doing well since our last update! Here in Portugal, it has started to become hotter and hotter (with a heatwave coming our way) and unfortunately our office doesn't have an air conditioner... 🫠 We hope the heat isn't as bad for you!
Diving right into the update: Cherry has arrived in our office not long ago! 🎉✨
We've been unpacking boxes full of this silly girl and quality checking her to make sure she's up to standard before we ship her out ASAP to eligible backers at this moment!
An army of Cherries, ready to be graded and prepared for her journey across the globe!
If your pledge consists of only the Cherry plushie (and of course, any enamel pin or stickers, since those are also already in our possession), then keep an eye out for an email for when you get charged for shipping (if you haven't been already) and for when she's on her way to you!
It is now here that we have some unfortunate news: we're afraid that Cotton, Moocha Latte, and Sailor Moo will arrive here later and thus, enter the fulfillment stage at a later date.
We're running into some trouble along the way, and if we're very honest, our personal lives have been really, really rough the past few months. While we know it's not a viable excuse in any way, we try to not let it affect our work for this project, and we want to be as transparent as we possibly can since we were hoping to avoid any delays and just have this part of the project go smoothly... 🫠 We're being pulled in all directions at once, and things have turned out to not go as expected (or get resolved as fast as we had hoped), so we're honestly a bit ashamed to announce this...
Regarding the delay and when we expect to fulfill the remaining plushies: we're aiming to get this all done by late Summer to Fall. We're really sorry for this, and we're trying our best to get this done sooner, so all we can ask for is your patience and understanding at this time.
That's all for now!Thank you so much for reading, and we hope you have a nice rest of your day. If it's hot, indulge yourself in a cold, sweet treat and keep to the shade!
We wanted to post a minor update, and this is regarding how Europe (specifically Portugal/Spain, and parts of France) have gotten hit by a major power outage yesterday, on April 28th (which seems - so far - to be considered to be our biggest power outage in history), which not only cut us off from electricity, but it affected telecommunications (not being able to text/call or have access to mobile data, similar to being in the middle of nowhere with no signal), gas stations shutting down, grocery stores/malls running on generators, public transports being shut down, traffic lights not working and thus causing chaos on the streets...
While the electricity has been restored since late last night for most folks, we've only gotten our power back at around 4:00pm (Western European Time) today. While this is great, we're not sure if it'll remain stable, as it has been said that it could take a week for things to get properly back to normal... 😞
Thankfully the other plushies are nearing their final stages and are soon to be ready to get the smaller stuff sorted out (tags, CE safety testing, etc.), so we hope production and fulfillment will proceed as initially planned since the start of this project, but we're also anticipating that we may have to push back the dates a little as a possibility... but if it does come to that, we'll post a separate update and keep everyone in the loop!
We hope everyone has been faring well since the last update! Spring is finally here, and with that, a comfortable warmth throughout the day. 🌷 Let's get right into it!
✿ Enamel Pins
The pins have arrived!
We're so excited to finally be able to hold them! They're the perfect size to gently hold in the palm of your hand 🤲
We've been doing quality control of the pins, and we've noticed that these bear an unfortunate amount of small defects (more than what is an acceptable ratio for us). We still have a good portion of Standard grades, but please do note that it is possible that there may be some delays since we'll be discussing these defect ratio with our manufacturer and get a chunk of them remade.
Thankfully none of these defects are super bad, they're actually quite small and typically only noticeable at certain angles or lighing! However, we're simply not really that satisfied with the quality and - again - especially the ratio.
✿ Plushies
Cherry plushies are ready to get shipped to us sometime next week! 🥰
Our manufacturer sent us the following photo of a lil herd of Cherries in the box!
Since Cherry is a restock, her production went by faster than the other designs! The other three are still in progress, so they will be fulfilled at a later date (Moocha Latte and Sailor Moo in particular, which has been taking more time than anticipated due to certain design details).
✿ Sweet Sheep
Did you know we're also working on a new, un-baa-lievably cute enamel pin project?
It's called Sweet Sheep, focusing on on some delicious and wool-some goodies! 🐑🥧
Actual launch date is still TBA (since we've been quite busy and had to postpone work on it for a bit), so be sure to follow us on our socials for more sneak-peeks, tidbits, and information!
