Frequently Asked Questions
Find answers to your questions
Project FAQ
It's important to note, although this is a relatively small pin project, it is on top of our day-to-day. Therefore, we want to be clear that this is a crowdfunding project, it's an investment into us, this is not our online shop. So by backing us here, you will agree to everything in the FAQ: 🌏 Where We Ship We ship worldwide! No matter where you are, you can celebrate Lunar New Year with us. 🛸 Shipping Fees & Options ❗IMPORTANT❗ By backing this campaign, you agree you will need to pay shipping after the campaign ends. We do this to save you money as people add to orders and we don't want to charge you extra if you order multiple pins. We use USPS + Tracking for US orders and Royal Mail/DHL + Tracking for International orders. Here's an estimate: - US: $4.95+ to $13.95 - UK: £4.95+ to £10.95 - Europe: €13.50+ to €19 - International: £14+
To mitigate these risks, we send detailed product specifications to our manufacturers. In the fastest timeline, at least 32 days are required from design approval to product shipped to us before we can turn it around to you, assuming everyone gets it right the first time. We've also been known to reject runs because they aren't to our standards. Although we've begun manufacturing, there's a chance there's a delay here.
When shipping internationally we will denote the package value as the cost of your order, and mark this as Sale of Goods. We are not responsible if your country holds your package and requires extra payment to release it, but as our members can attest, we're pretty good on email.
There's something magical about holding an enamel pin. No matter how good we make a design look in Adobe Illustrator, it always looks different in real life. Different, but better (at least that's our opinion). We wanted to be transparent here because the pins won't look 100% the exact same in the mockup as when you're holding it in your hands, but we think they'll feel even nicer.
The Companion is a closed member community, funded and supported through the generosity of our paying members. We try hard to keep it a safe and welcoming space. This project is on BackerKit and out in the public. So even though we encourage folks to share and be open, we will block anyone who we deem is inappropriate, hateful, defamatory, or ignorant without warning or explanation. 🙏 Thank You!
© SFG Entertainment Inc. All rights reserved. These designs are registered with the U.S. Copyright Office to ensure their authenticity and quality.
This is a crowdfunding campaign, not an online shop. Unfortunately, we cannot offer returns or refunds once the campaign ends. Thank you for understanding.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.