BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How can I get multiple All In Captain's or Quartermaster's Chests?
After you select a pledge level, you can add additional full pledges like the All In Captain's Chest in the add-ons. Scroll to the bottom to add them.
If I pledged the 1$ early for the Calrissa expansion, do I need to add it to my pledge for the game?
Nope! It'll be added in the pledge manager after we end the campaign. And if you choose a pledge level that includes it, we'll reduce the price by $10 (price of the Calrissa's Menagerie add-on). Also, your $1 reservation goes towards the total purchase!
How many extra sets of dice (or dice trays) do I need for every player to have their own set?
Gunner's Chest x6 Extra Sets of Dice x2 Deluxe Dice Trays 2-Pack Quartermaster's Chest x4 Extra Sets of Dice x1 Deluxe Dice Trays 2-Pack All In Captain's Chest x4 Extra Sets of Dice x1 Deluxe Dice Trays 2-Pack A few folks reached out wanting everyone to have enough dice to never share or have to reroll. For the saltiest of the Old Salts we've given the numbers above!
Pledges and Rewards
What do I get when I pledge? Each pledge tier lists exactly what’s included—the core game, upgrades, exclusives, and stretch goals unlocked during the campaign. Can I upgrade my pledge later? Yes. After the campaign, you’ll be able to adjust your pledge in the pledge manager. Can I get multiple copies? Yes. You can add extra copies in the pledge manager after the campaign ends.
Support & Contact
How do I update my shipping address? You'll be able to update your address through the pledge manager until we lock addresses prior to fulfillment. How can I contact you if I have an issue? Reach out through the BackerKit messaging system or email us at [email protected]
Shipping & Fulfillment
When will I get my game? Estimated delivery is Q1 2026. We’ll provide regular updates and let you know if anything changes. Do you ship worldwide? Yes, though shipping rates vary by region and are calculated after the campaign in the pledge manager. Will I have to pay customs or VAT? We’ll do our best to offer friendly shipping to major regions, but VAT and customs may apply depending on your country. Details will be clarified in the pledge manager. See the Shipping section of the launch page for details.
Game-Specific Questions
What is Red Tides: A Tale of New Caribbea? It’s a cooperative naval strategy game where players work together to hunt merchants, upgrade their ships, and take down the tyrant John Davies before time runs out. Is this a finished game? The core mechanics and design are complete. We’re using this campaign to fund final production, artwork polishing, and manufacturing. Will the game be available in retail? We’re focused on crowdfunding first. Retail availability (if any) will be limited and priced higher. Some campaign rewards will never be available again.
Why haven't I gotten any updates?
Apple ID Used for Login If you used the private rlay feature from apple Backerkit is unable to reach you. Please contact us at [email protected] to update your email address. Example Apple ID email: [email protected] Filtered or Moved to Spam If you're not seeing our messages, they may have been filtered into your spam, promotions, or junk folders. Here's how to make sure you receive all future updates: Check your spam or promotions folder and look for emails from: @tortugasgames.com or @backerkit.com Mark the message as “Not Spam” or move it to your primary inbox. Add the following addresses to your email contacts or safe sender list: - [email protected] - [email protected] - [email protected] If you're using Gmail, drag our emails into your Primary tab so future messages show up there. Still not seeing our updates? Reach out to us directly at [email protected] and we’ll help troubleshoot.
What's the refund policy?
Because this is a crowdfunding campaign, all pledges are considered final once the campaign ends. However, we understand that sometimes things change. Here’s how we handle refund requests: Before the campaign ends: You can cancel or adjust your pledge directly through BackerKit. After the campaign ends: Refunds are generally not guaranteed because funds are immediately used for production and fulfillment. That said, if you have a special circumstance, please reach out to us at [email protected] and we’ll do our best to help. If there's an issue with your order (missing, damaged, or incorrect items), we’ll make it right. Please contact us within 30 days of receiving your package and we’ll resolve the issue as quickly as possible.