Frequently Asked Questions
Find answers to your questions
Project FAQ
Once you have set up a Backerkit account, you can change this information at any time during or after the campaign by logging into the account and click onto "manage account" in the pop-up menu behind your profile picture. This will lead you to a page where you can edit your payment method, you mailing address and more. You will also have a chance to do so in the pledge manager, to which we invite you after the campaign.
No. Shipping costs fluctuate highly these days. In order to give you the best possible rate, we will ask you to pay for the shipping costs in the survey (Pledge Manager) towards the end of the year. Read more about the survey in the respective FAQ.
Very probably. However: Due to logistical reasons, we do not deliver to countries where there is war or where there are other difficult conditions. This includes: Kazakhstan, Uzbekistan, Afghanistan, Russia, Ukraine, Belarus, Syria, Palestine, as well as many countries in the Middle East or in Africa. It is highly unlikely, that someone living under dire circumstances would want to buy an RPG, but please contact us, if we are mistaken. We will check, if delivery is possible after all.
We strongly encourage you to pledge during the campaign rather than wait until the book hits our store. Here’s why: Better value: All items are offered at significantly lower prices during the campaign. Early access: You’ll receive your rewards before they’re available anywhere else. Exclusive physical editions: After the campaign, only the main book will be available in print. All other add-ons—such as the street maps, battle maps, The Magical Renaissance Player’s Guide for 5e, and the Ars Magica Guide to Serenissima Obscura—will only be offered digitally. Limited stretch goals: Special extras like player handouts, unique characters, and the deluxe campaign box will only be unlocked and available to backers during the campaign. Pledging now means getting more content, at a better price, in higher quality—and helping bring Serenissima Obscura to life in its fullest form.
We are a German publisher and Serenissima Obscura will be printed in Lithuania, EU. Our printer is STANDART IMPRESSA (www.standart.lt), who use an FSC-certificated press and FSC paper for this project. FSC certification is considered the "gold standard" designation for wood harvested from forests that are responsibly managed, socially beneficial, environmentally conscious, and economically viable. Note for US American backers: Depending on the taxes imposed by the US American Government, we might have to print your items in the USA. Printing costs in the USA are much higher than in Lithuania. But when the shipping costs and taxes rise as anticipated, it might still be a viable option. This is something we will have to decide by January 2026.
At the end of the campaign we’ll contact you to customize your pledge level allowing you to add on more items if desired. We will then also ask you to send us some proof that you are actually a retailer, like a link to your shop or some business certification.
Probably. Melina, the campaign manager, communicates in English, German, French, Italian and Spanish. She will be super busy, but will try to help you with whatever questions you have that cannot be answered by Google Translate or Deepl. 😉
In English. If you are interested in publishing our works in another language for your country, please contact us in regarding licensing.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.