Oh man, I'm tired (╥﹏╥)

I'm gonna try and keep this update as professional as possible but also as real as possible, a tough balance, let's see how it goes.

First: Nothing bad on your end has happened, so no worries, no extra charges.
Second: Sorry this has taken this long, it's been so taxing.

Summary: The people doing fulfillment were not a fulfillment company and even though I mentioned several times on our initial meetings that I needed a fulfillment partner, they never stated that they weren't that but that instead they importers/exporters that were going to do fulfillment for this one project.

So with that intro you can imagine that they don't have a lot of experience on handling a lot of packages at once, nor the personnel for it, so their prices are going to be really steep for the same process a fulfillment company would do for way less. 

What does that even mean? The shipping we charged you was the result of an initial import charge + estimate per package they gave to us, however, later that estimate was off by about double the amount, after crashing out and wondering if I really really really needed my two kidneys, I managed to get that sorted out. We are gonna take care of that, nothing to worry about on your end at all, this is some extreme transparency (with a bit of venting).

This does mean that this project ended up going into the red on our end, haha :) HOWEVER, we now have the contact of the company that did the exporting part from Colombia, we are gonna partner with them for our next project, since they were very diligent and helped a lot here locally, but that's about it, for Lucid Dreaming we just have to export to TKG's warehouses so that'll be great

Well by the looks of it, they're gonna finally start shipping within next week, they have your emails so they're gonna be sending out notifications as soon as they're shipped, I had to help them with some address issues but they seem to be all sorted out.

In a push to get out of the red, we are gonna be doing physical releases sooner than expected, I'm already talking with the company that did the export, quoting shipping for smaller packages, as well as looking into just traditional regular mail, as well as looking and immediately discarding DHL (since no one's gonna pay 180 USD in shipping for books, like seriously, I don't need to rent the whole airplane's cargo bay).

I need to get in touch with TKG for them to have some The Iron Hive issues as well but let's do one thing at a time and the thing right now is all of you having your packages in your hands.

Anything that hasn't been answered by the end of the year will be deemed as abandoned and we won't be following up any further, and from this update on, shipping will get interesting, so let's see how that goes, I'm gonna contact you either way.