Frequently Asked Questions
Find answers to your questions
Project FAQ
The rewards will be individually packed and shipped directly to your address by 2 weeks after the production begins. The delivery date depends on where you live, but expect 4 working days - 15 working days for it to arrive
We will ship to everywhere around the world, including UK and EU. Excluded countries include sanctioned countries and will be handled on a case by case basis
From experience shipping individual packages to the US, Canada, UK, EU, Oceania and Asia, we've only had less than ten packages out of over a thousand stopped at customs for various reasons. In that case, the recipient is responsible for paying any taxes, tariffs or fees that arise. If you require any extra receipts or proof of purchase, we'll make sure to produce it within 1 working day so you can get it cleared as soon as possible.
Leave any questions in the discussion here, or email me directly at [email protected]
On the basis of some defect (which we are super careful with!), contact us and we'll make it right. We aim for 100% satisfaction for our community.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.