BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
When will the rewards be shipped?
The rewards will be individually packed and shipped directly to your address by 2 weeks after the production begins. The delivery date depends on where you live, but expect 4 working days - 15 working days for it to arrive
Where do you ship to?
We will ship to everywhere around the world, including UK and EU. Excluded countries include sanctioned countries and will be handled on a case by case basis
How about any import taxes, tariffs, fees?
From experience shipping individual packages to the US, Canada, UK, EU, Oceania and Asia, we've only had less than ten packages out of over a thousand stopped at customs for various reasons. In that case, the recipient is responsible for paying any taxes, tariffs or fees that arise. If you require any extra receipts or proof of purchase, we'll make sure to produce it within 1 working day so you can get it cleared as soon as possible.
Have any other questions?
Leave any questions in the discussion here, or email me directly at [email protected]
Refund Policy
Once the crowdfunding completes, as long as you request a refund **before** the product is shipped, we'll honour it. Once it is shipped, if you want a refund on the basis of some defect (which we are super careful with!), contact us and we'll make it right.