Hi Crafters,

Adam checking in—you’ll notice Jordan isn’t writing this update. He tore his ACL and recently had surgery, so he’s been out of commission while recovering. I’m stepping in to keep things moving forward.

We need to address a recent complication: as we work to finalize shipping, our fulfillment partner has informed us they can’t accommodate the DDP shipping we’d planned for our EU backers. This means an unexpected change to how international orders will be handled, and we’re sorry for this additional hiccup as we work to get your games delivered.

Here’s where we stand:
Shipping Quotes Coming Next Week

We’re finalizing the shipping quote from our fulfillment partner, and you should expect to see the shipping amount added to your order next week. We’ll send another update with detailed instructions on how to complete your payment.

Once we’ve collected the shipping fees, we’ll forward everything to our fulfiller, and they’ll begin packing and shipping your orders out. 

For Non-US, Non-EU Backers:
Your orders will ship DDU (Delivered Duty Unpaid), which means you will be the importer of record. Depending on your local jurisdiction, you may be responsible for import duties, taxes, or customs fees when your order arrives in your country.

For EU Backers:
We initially planned to collect VAT from you and remit it on your behalf so your orders would arrive with no additional charges. Unfortunately, our fulfillment partner has informed us they are unable to ship DDP (Delivered Duty Paid).

This means your orders will also ship DDU, and you will be the importer. We understand this isn’t ideal, and we sincerely appreciate your flexibility and understanding as we navigate these logistics.

What’s Next?

Thank you for your continued patience as we work through these final steps.

Stay Crafty,
Team XYZ

P.S. If you have questions about DDU shipping or import duties for your country, feel free to reach out to us at [email protected], though we recommend also checking with your local customs authority for the most accurate information about potential fees.