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Hi, I backed for digital items, but when I try to fill out the survey, it wants a $60 shipping fee for the free items. Could you please either send the stickers in a small envelope like a letter, which I'd be okay to pay $15 or $20 for. Or remove the free items so I can complete the survey. Let me know if you need any more information. Sorry & thank you
Project Update: Survey Error Fixed! Please Fill Out Surveys + Digital Tier Shipping Info
We will post an update one day before we charge cards for shipping. So until you see that update, don't worry, you haven't been charged anything since your initial campaign pledge last year. The only charges that you should have at this point are shipping charges, or add-on charges IF you choose to add items onto your order when you take the survey.
Once we send that next update and charge cards for shipping, IF you are charged twice for some reason due to a system glitch (which should NOT happen), please let us know and we'll gladly work with you to refund any extra that was charged.
So if you haven't taken your survey yet, or haven't finished it because you were waiting for this to shake out, then please go ahead and take/finish your survey so we can move onto fulfillment!
Finally, for those of you who pledged the digital book tier and have emailed us to ask about shipping costs for items that come with that tier, we will be responding to your emails throughout the day today. So please keep an eye out for our response.
Thanks,
The Android Press Team
Project Update: Survey Problem - Double Charges - Working to Fix ASAP!
In the meantime, we recommend not filling out your survey.
We've contacted Backerkit Support to help us figure out what's going wrong. None of you should be being charged twice, and we haven't hit the "collect shipping" button yet, so you should be being charged for that either.
Sorry for the mistake and the trouble. We'll update you all again as soon as we have new information.
The Android Press Team
Project Update: Surveys Go Out Tomorrow
Once survey's start getting filled out, we can begin charging for shipping and start the perk fulfillment process. So be sure to fill out your survey ASAP. It shouldn't take you more than a minute, literally.
Thanks,
The Android Press Team
Project Update: We're Finally Ready to Go!
But we finally got everything on the back end figured out, and we're ready to go! Later today we'll be sending out the smoke test surveys, which go out to 5% of our backers, and are designed to catch any problems or mistakes with the survey's before they go out to everyone. Then, once we've made needed adjustments, if any, the surveys will go out to all backers.
We'll also be starting to charge shipping costs later this week, and we wanted to make sure to let you know that ahead of time so no one is surprised by a random charge on their card.
Thanks again for backing Anticipation of Hollowness, we're excited to finally get this graphic novel into your hands!
The Android Press Team