Project Update: Survey Error Fixed! Please Fill Out Surveys + Digital Tier Shipping Info
Hi everyone. We've fixed the problem that was causing everyone's order to double up. No one has been charged at all yet for any post-campaign costs, and no one should be charged for their order twice.
We will post an update one day before we charge cards for shipping. So until you see that update, don't worry, you haven't been charged anything since your initial campaign pledge last year. The only charges that you should have at this point are shipping charges, or add-on charges IF you choose to add items onto your order when you take the survey.
Once we send that next update and charge cards for shipping, IF you are charged twice for some reason due to a system glitch (which should NOT happen), please let us know and we'll gladly work with you to refund any extra that was charged.
So if you haven't taken your survey yet, or haven't finished it because you were waiting for this to shake out, then please go ahead and take/finish your survey so we can move onto fulfillment!
Finally, for those of you who pledged the digital book tier and have emailed us to ask about shipping costs for items that come with that tier, we will be responding to your emails throughout the day today. So please keep an eye out for our response.
Thanks,
The Android Press Team
We will post an update one day before we charge cards for shipping. So until you see that update, don't worry, you haven't been charged anything since your initial campaign pledge last year. The only charges that you should have at this point are shipping charges, or add-on charges IF you choose to add items onto your order when you take the survey.
Once we send that next update and charge cards for shipping, IF you are charged twice for some reason due to a system glitch (which should NOT happen), please let us know and we'll gladly work with you to refund any extra that was charged.
So if you haven't taken your survey yet, or haven't finished it because you were waiting for this to shake out, then please go ahead and take/finish your survey so we can move onto fulfillment!
Finally, for those of you who pledged the digital book tier and have emailed us to ask about shipping costs for items that come with that tier, we will be responding to your emails throughout the day today. So please keep an eye out for our response.
Thanks,
The Android Press Team
Comments
9