Project Update: Survey Problem - Double Charges - Working to Fix ASAP!
Hi everyone. Of course, it all seemed fine. We sent out the smoke test surveys and had no problem, then we sent out the rest of the surveys, and pretty much everyone has contacted us to tell they've been double charged. We guarantee that this is not, as one backer put it, "another way to make money instead of giving me the reward for what I already pledged." It's simply a technical error that we're getting fixed.
In the meantime, we recommend not filling out your survey.
We've contacted Backerkit Support to help us figure out what's going wrong. None of you should be being charged twice, and we haven't hit the "collect shipping" button yet, so you should be being charged for that either.
Sorry for the mistake and the trouble. We'll update you all again as soon as we have new information.
The Android Press Team
In the meantime, we recommend not filling out your survey.
We've contacted Backerkit Support to help us figure out what's going wrong. None of you should be being charged twice, and we haven't hit the "collect shipping" button yet, so you should be being charged for that either.
Sorry for the mistake and the trouble. We'll update you all again as soon as we have new information.
The Android Press Team
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