I received an alarming number of emails about missing freebie items. Which means something is wrong with the surveys at the current moment. I've reached out to backerkit to talk about what the possible issue is, but most likely won't get a response until Monday of next week. Please hold tight until the weekend is over. I'm going to try and find out what's going on in the back end of the survey, but regardless, freebie items will be added manually if I have to.

Please do not comment about missing items on the updates, if you need to notify me of a missing item please email [email protected]. Please note you may not receive an answer to your email until Tuesday of next week, but the issue is being worked on.

Thanks for all your patience,

Cheers,
Liz

Hey everyone,

There was a bit of an issue this morning with the free incentive items. Without going into much detail, I've had one or two backers where the free items weren't populating on their survey.

The final page of your survey will have an itemized list of all items you chose for your pledge level rewards, along with any free items. Please also keep in mind that you need to complete the survey for the freebies to show on the itemized list.

Here's a reminder of the freebies and how they are listed on your survey:

Early Bird (Backed within the first 48 hours) - Free Classic Gingerbread Sticker
Returning backer (previously backed a snarky co. project) - Free Mini Peppermint Pin
Backed partner projects (backed both Christmas in July and Cowboy Christmas) - Free Read More Books Cross Stitch Pin

If you are missing any of the freebie items, please email me at [email protected] so that I can look into it.

Cheers,
Liz

Hey everyone,

Smoke Tests

This is just an update to let you know that the smoke tests have been sent for the survuey. A smoke test is where surveys are sent to about 5% of backers, at random, so we can see if there are any issues before sending them all out. I sent out the smoke tests just now, so as long as everything goes smoothly, the rest of the surveys will go out tonight or tomorrow morning.

Add-ons

In terms of the add-on section I really wanted to provide more options but unfortunately couldn't make it happen for this project. The plan this summer was always that I was going to New York to help with the arrival of my new nephew, but the timing played out very differently than expected. This just meant that there was a week where I needed to be with my family and step away from my computer, and it coincided with when I would have normally done survey work.

In an effort to obtain quantities and have these pins produced on time, it was better to just put out the survey with less add-ons than spend more time adding extra items, and risk not getting a quantity to complete manufacturing on time.

Thank you again to everyone who's been so supportive of the delay within this project. Rewards will still be delivered to you on time.

Lockdown and Card Charge

The lockdown and card charge date for this survey will be August 15th. I plan to send final quantity counts to the manufacturer on august 18th. Even if you can't complete the card transaction on August 15th, still fill out your survey, choose your designs, and then don't complete the survey on the final checkout page. This will still give me a count of the pin designs you want, but allows you more time to pay if you need.

If you have any questions please email me at [email protected].


Cheers,
Liz

Hey everyone,

I just wanted to let you all know that the surveys are going to be a few days late. I had originally planned to send them out today, but nothing went to plan this past weekend. I'm about to become an aunt for the first time, so I'm in New York to help out with the arrival of the baby. To keep it short, I sat in the airpot for ten hours on Friday, only for the flight to be cancelled at 10pm - then Sunday as we were about to board, my second flight was cancelled, and then yesterday I was finally able to get a successful flight. Between the delays, two cancelled flights, and the six, hour long drives to and from the airport, it's been alot. 

I plan to work on the surveys over the next few days and send them out at the end of the week.

A heads up for anyone who backed all six projects - Your free, extra large cross stitch pin, will show on you survey for the Hearth's Warming project.

If you have any questions please email me at [email protected]

Cheers,
Liz