The Snarky Company
CREATOR
🧙
Group-Collab Leader
7 months ago
Project Update: Final Freebie/Incentive Item Update - Please Read
Hey everyone,
This is one final update on the missing freebie/incentive rewards to clear up any confusion.
The incentive and free item feature on Backerkit is relatively new, and during the campaign I accidentally clicked something that triggered the software to stop counting backers receiving free rewards. The rewards that were affected are the following: Early Bird Backers, Returning Backers, and Pre-live follower backers.
I worked with Backerkit to fix the counts so that we counted the correct amount of backers for each reward, and you should now see the rewards within your survey. I even personally went into all 230+ surveys to ensure that the rewards were showing in the back end.
The partner project backers (those who backed my project and Kimchi Kreative's Cowboy Christmas) were not affected as their rewards were applied to surveys in a different way.
This is one final update on the missing freebie/incentive rewards to clear up any confusion.
The incentive and free item feature on Backerkit is relatively new, and during the campaign I accidentally clicked something that triggered the software to stop counting backers receiving free rewards. The rewards that were affected are the following: Early Bird Backers, Returning Backers, and Pre-live follower backers.
I worked with Backerkit to fix the counts so that we counted the correct amount of backers for each reward, and you should now see the rewards within your survey. I even personally went into all 230+ surveys to ensure that the rewards were showing in the back end.
The partner project backers (those who backed my project and Kimchi Kreative's Cowboy Christmas) were not affected as their rewards were applied to surveys in a different way.
Here are the freebie rewards and what qualifies you to receive each one
Early Bird - Free Classic Gingerbread Sticker - to receive this reward you would have had to back the campaign within the first 48 hours after launch
Returning Backer - Free Mini Peppermint Pin - to receive this reward you had to back a previous Snarky Co. project and have used the same email as any previous projects to back Christmas in July.
Pre-live Launch Follower - Free Christmas Pudding Sticker - before the campaign went live there was a teaser page for the campaign where you would have clicked a button to follow the campaign. Clicking that button and signing up with your email would qualify you for the free Christmas pudding sticker.
Partner Project Pin - Free One More Chapter Cross Stitch Pin - if you backed my project (Christmas in July) and my partner's project (Kimchi Kreative's Cowboy Christmas) you will receive a free pin from each of us. On your survey from me you'll see the Free One More Chapter Cross Stitch Pin under the pledge items section on your survey.
Six Way Backer - XL Cross stitch pin - to receive this reward you would have backed all six projects and completed your surveys successfully. This item will only appear on your Dragon Woodshop survey for the Hearth's Warming project. Dragon Woodshop will be shipping this pin out, which is why it will only appear on that survey.
Returning Backer - Free Mini Peppermint Pin - to receive this reward you had to back a previous Snarky Co. project and have used the same email as any previous projects to back Christmas in July.
Pre-live Launch Follower - Free Christmas Pudding Sticker - before the campaign went live there was a teaser page for the campaign where you would have clicked a button to follow the campaign. Clicking that button and signing up with your email would qualify you for the free Christmas pudding sticker.
Partner Project Pin - Free One More Chapter Cross Stitch Pin - if you backed my project (Christmas in July) and my partner's project (Kimchi Kreative's Cowboy Christmas) you will receive a free pin from each of us. On your survey from me you'll see the Free One More Chapter Cross Stitch Pin under the pledge items section on your survey.
Six Way Backer - XL Cross stitch pin - to receive this reward you would have backed all six projects and completed your surveys successfully. This item will only appear on your Dragon Woodshop survey for the Hearth's Warming project. Dragon Woodshop will be shipping this pin out, which is why it will only appear on that survey.
Surveys are locked, however, you can still review the confirmation page of your survey which shows you a list of items in your pledge.
This is how free items will appear on your survey confirmation
Free One More Chapter Cross Stitch Pin (Partnered projects freebie) will show up under the pledge items section on your confirmation page. (if you qualified for it)
The free items, if you qualify, for the early bird, previous backer, or pre-live follower will show up in their own section entitled "Bonus Rewards"
If you are looking for the Six Way Backer XL Cross Stitch pin - This item will only appear on your Dragon Woodshop survey for the Hearth's Warming project. Dragon Woodshop will be shipping this pin out, which is why it will only appear on that survey.
To ensure you've received your free items, please log in to Backerkit and navigate to "Your Surveys", scroll until you see Christmas in July and click on it. This will take you to the confirmation page of your Christmas in July Survey. From there you should be able to see your rewards.
If you still believe you are missing rewards, please email me at [email protected] and I can look into your order. DO NOT leave a comment on this post as I may not see it, the best way to get in contact to check on your items is to email.
I apologize that this has been confusing and an inconvenience to everyone. I appreciate all your patience while I've been trying to rectify the situation!
Cheers,
Liz
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