Updates
Check out the latest news and keep up with progress
Project Update: 🗞️ PROJECT UPDATE: Voices from the Protocol — And One Final Call for the Magnus Archives Mysteries Kickstarter
Don't miss The Magnus Archive Mysteries, now in its final hours on kickstarter!
Project Update — Statement Begins
Greeting fellow archivists,
We felt it necessary to share these statements with you.
These aren’t just reviews—they’re glimpses of what happens when the world of the Protocol is opened, piece by piece.
📡 Spread the Signal
Tag us, show others what awaits inside the archive, and help expand the reach of the Magnus Universe. Every shared post helps bring another investigator into the fold!
⏳ Final Hours: The Magnus Archives Mysteries
As always, thank you for your continued support, your curiosity, and your willingness to look just a little closer.
Statement Ends.
Project Update: Shipping (mostly) Completed. A new Magnus Archive Mysteries season has launched on Kickstarter.
https://vfi.asia/hubs/
Should you discover something missing, damaged, or otherwise… incorrect in your package, please refer to the procedures outlined in our previous project update for reporting such anomalies. You can review that statement by clicking here.
We hope you are enjoying the cases so far. Our designer, Sydney, has been carefully reviewing the reports and feedback sent in by players. Continue sharing your experiences across your preferred social channels and post your links here in the comments — the archive benefits from every account.
Project Update: Shipping has begun. The packages are accounted for. We are watching.
As many of you have already observed, shipments are underway. Some packages have arrived safely. Others are… in transit.
Statement ends.
Shipping Status by regions:
Missing/Damaged Items
- For Europe/UK, please fill out a ticket here: https://support-ibc.surfinmeeple.com/open.php.
- For all other regions, please send an email to [email protected].
- Include your Kickstarter email address & user name (this lets us know who you are)
- Include your current mailing address (this lets us know where to send replacements). It helps if you include your name as part of your address and use separate lines instead of commas.
- Tell us specifically what you are missing and/or damaged items. (This lets our team know what you are missing). Please check everything so we can send all replacements at one time. Please be specific - "I am missing everything" isn't specific.
- If applicable, attach pictures of damaged items and/or packaging. This is required if you want a replacement box - so please don't throw away damaged shipping boxes until you have taken pictures.
We will send a response email to you within seven days of the last email you send. Sending multiple emails will delay our response to you.
Engaged with this project 20+ times 🌟
Previously backed this creator's crowdfunding project
Project Update: Games Have Arrived!
Hi recruits!
We hope you had a very happy new year!
We have a very exciting update for you! In spite of a few unexpected shipping delays, our containers have finally arrived! We are now in the process of unloading, processing, and finally shipping them out to you all as soon as possible.
For our US and Canadian backers, this means the distribution center should begin shipping out your games starting early next week.
For our fans in Europe, the games are also very close. We have been informed by our European distribution hub that they’re expecting the arrival of their shipment of games within a few weeks. Once they arrive, they’ll go through their own unloading and processing before they get shipped to our backers.
As for the rest of the world, your containers have also arrived at our global distribution center! They’re currently being unloaded and sorted, and then packing will begin next week. Once packing has begun, you can check this link: https://vfi.asia/hubs/ and scroll down to the “M” category to check the status of shipping in your country. It will unfortunately vary from country to country for how long final shipping will take, but everything is moving along just as anticipated.
Stay tuned for more updates coming soon.
Project Update: Address Lock in 48 hours
Hi recruits!
Address Lock Reminder
We will lock all addresses soon to ensure that your case files arrive safely. If you have moved recently or need to update your information, now is the time to review your details in BackerKit.
How to Update Your Address in BackerKit
You can update your address directly through your BackerKit account as long as addresses are still unlocked. Here is how to do it:
- Log in to your BackerKit account.
- Click Settings in the top-right corner.
- Select Update Address. This will update your address across all projects that still have unlocked surveys.
- Full Name of Recipient
- Address Line 1
- Address Line 2
- City
- State / Province
- Zip / Postal Code
- Country
- Phone Number (for shipping purposes)
You can also update your shipping details by opening your BackerKit survey from your confirmation email. If you need the link resent, visit BackerKit’s survey recovery page.
All product are on the water headed towards our various fulfillment centers and we expect fulfillment to start in January.
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