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PROJECT UPDATE
Indie Boards and Cards
CREATOR
about 1 month ago

Project Update: Shipping has begun. The packages are accounted for. We are watching.

Statement begins.
 
As many of you have already observed, shipments are underway. Some packages have arrived safely. Others are… in transit.

As ever, it is not possible for all deliveries to occur simultaneously, nor for every box to reach its destination at the same time. Please do not be alarmed by this. Delays are not an indication of loss.

The games have not vanished into the ether.

If they have, rest assured: we are monitoring the situation, documenting irregularities, and will assist should your package exhibit any unusual behavior.

Statement ends.

Shipping Status by regions:

Games for US and Mexican backers are being sent out from our fulfilment center in Texas!  They have made good progress, but not all the games have been sent yet. 

Games for EU and European backers have been sent – except for a few that didn’t confirm their shipping address.  You should have received an email from PTS, please respond to have your games shipped!

Games for UK backers are in the EU and will be moved to the UK for final shipment shortly.  Unfortunately, this can take 1-2 weeks depending on the time to clear import/customs processes.

Games for Canadian backers are being sent from Canada, and all orders should be sent by the end of the week.

Games for Australia, New Zealand, Asia and Rest of World are at VFI being packed up and will be sent to sub regional distribution centers.  The most up to date status for these shipments can be found here: https://vfi.asia/hubs/

At this point in time we unfortunately cannot provide you with further detail about individual shipments.

Missing/Damaged Items

While we have great confidence in our production and fulfillment partners, we know that not everything will be perfect. So if you receive your rewards and you need assistance with replacement parts or damages, please follow these steps:

  •  For Europe/UK, please fill out a ticket here: https://support-ibc.surfinmeeple.com/open.php.
  •  For all other regions, please send an email to [email protected]. 
  • Include your Kickstarter email address & user name (this lets us know who you are)
  • Include your current mailing address (this lets us know where to send replacements). It helps if you include your name as part of your address and use separate lines instead of commas.
  • Tell us specifically what you are missing and/or damaged items. (This lets our team know what you are missing). Please check everything so we can send all replacements at one time. Please be specific - "I am missing everything" isn't specific.
  • If applicable, attach pictures of damaged items and/or packaging. This is required if you want a replacement box - so please don't throw away damaged shipping boxes until you have taken pictures.

We will send a response email to you within seven days of the last email you send. Sending multiple emails will delay our response to you.
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PROJECT UPDATE
Kira Peavley
CREATOR
about 2 months ago

Project Update: Games Have Arrived!


Hi recruits!

We hope you had a very happy new year!

We have a very exciting update for you! In spite of a few unexpected shipping delays, our containers have finally arrived! We are now in the process of unloading, processing, and finally shipping them out to you all as soon as possible.

For our US and Canadian backers, this means the distribution center should begin shipping out your games starting early next week.

For our fans in Europe, the games are also very close. We have been informed by our European distribution hub that they’re expecting the arrival of their shipment of games within a few weeks. Once they arrive, they’ll go through their own unloading and processing before they get shipped to our backers.

As for the rest of the world, your containers have also arrived at our global distribution center! They’re currently being unloaded and sorted, and then packing will begin next week. Once packing has begun, you can check this link: https://vfi.asia/hubs/ and scroll down to the “M” category to check the status of shipping in your country. It will unfortunately vary from country to country for how long final shipping will take, but everything is moving along just as anticipated.

Stay tuned for more updates coming soon.
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PROJECT UPDATE
Indie Boards and Cards
CREATOR
3 months ago

Project Update: Address Lock in 48 hours



Hi recruits!

We have an important update from HQ as we move closer to fulfillment. Everything is progressing well, and now that production is underway, we are preparing for the next major step: confirming shipping information.

Address Lock Reminder
We will lock all addresses soon to ensure that your case files arrive safely. If you have moved recently or need to update your information, now is the time to review your details in BackerKit.

How to Update Your Address in BackerKit
You can update your address directly through your BackerKit account as long as addresses are still unlocked. Here is how to do it:
  1. Log in to your BackerKit account.
  2. Click Settings in the top-right corner.
  3. Select Update Address. This will update your address across all projects that still have unlocked surveys.
Please note that this method may not work if state-based shipping fees or taxes apply. If the address does not update inside your survey, or if your balance changes, you will need assistance from BackerKit’s support team. They may ask you to provide the following information:
  • Full Name of Recipient
  • Address Line 1
  • Address Line 2
  • City
  • State / Province
  • Zip / Postal Code
  • Country
  • Phone Number (for shipping purposes)
If a project has already locked addresses, please contact us directly through the campaign page with your new information.

Updating Your Address Through Your Survey
You can also update your shipping details by opening your BackerKit survey from your confirmation email. If you need the link resent, visit BackerKit’s survey recovery page.
If your address is still open, click Edit Shipping Info to make changes. If you need to update your country or state, BackerKit support will need to assist you, since shipping rates vary. You can reach their team by clicking Need help? at the top right of your survey and selecting Contact Us.

Fulfillment Timeline
All product are on the water headed towards our various fulfillment centers and we expect fulfillment to start in January

Thank you again for your support and attention as we move through these final steps. Your investigations will begin soon, and we cannot wait to get these cases into your hands.
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PROJECT UPDATE
OffDutyNinja
CREATOR
4 months ago

Project Update: Fulfillment Update


Hello recruits!

We have a quick update from HQ about the road to fulfillment. The games have now passed all required product safety tests, which is great news and an important milestone that allows production to move forward.

Now that testing is complete, all copies are in full production at the factory. Once assembly is finished, they will move straight into freight and begin their journey to our distribution hubs.

Based on the current schedule, we expect fulfillment to begin in January. We will keep you informed as things progress, and so far everything is looking steady and on track.

Thank you again for your patience and support as we move through these final steps. Your games are almost ready to deploy, and we cannot wait for you to experience them.

Stay tuned for more updates coming soon.
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PROJECT UPDATE
OffDutyNinja
CREATOR
4 months ago

Project Update: Embark an incredible Journey - Journeys Afar: The Ketsueki is Now Live



Designed by Travis R. Chance with the help of his daughter Violet, Journeys Afar: The Ketsueki is a sandbox game of epic adventure, where the journey matters more than the destination. Each player is a unique hero from a distinct world. Your world defines everything in the game: encounters, quests, threats, upgrades, and special rules that reshape every session into a new experience. As heroes travel across The Ketsueki, they impact the worlds they visit and discover who they truly are.

Check out Rahdo's Final thoughts here!

This is one of our biggest and most ambitious projects ever and we would love to have your support as we embark on this adventure of boundless possibilities. Over the course of the campaign we will be unlocking new and exclusive content every day for backers who join us on this journey. 



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