Creeping it real, y'all. This is the Last Fulfillment Update 🧟♀️
Hey!
This is our last weekly update 🥹
It's been a fun ride cookie club, but all good things must come to an end. We really appreciate your patience and support throughout t...
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Lilly (IV Studio)
21 days ago
Another fulfillment update! (We're almost there!) 🤌
Hey y'all, we hope you've had a great week! 🤞
Our cookie supplies are starting to run low but luckily there are only a few of you remaining in the cookie club! 🍪
Thank goodness ...
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Lilly (IV Studio)
28 days ago
Fulfillment Update #34987 😆
Hey Cookie Club and lucky backers!
We've got fulfillment updates to go with your warm cookies and milk. This one is short and sweet 🍪
Why cookies? Refer to our last update 😉
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Lilly (IV Studio)
about 1 month ago
Fulfillment Update and Emotional Support 🍪
Hi there! Are you a part of the Cookie Club? 🍪
If you're confused by what the Cookie Club is, that's okay. It just kinda happened.
The Cookie Club is an endearing term we're us...
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Lilly (IV Studio)
about 1 month ago
Fulfillment Updates? (Yes, Please 🙂↕️)
It's been a little while. We hope you've been well 😊
It's Time for the Weekly Fulfillment Updates!
Please read your region below for the latest fulfillment news 📰
North and...
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Lilly (IV Studio)
about 2 months ago
On Wednesdays We Roll Extra Dice for Fulfillment Updates 💟
We're baaaack and well rested! Ready to catch up on some fulfillment news?
Time for Fulfillment Updates! 🤨
Please read your region below for the latest fulfillment news 📰
No...
It's been a fun ride cookie club, but all good things must come to an end. We really appreciate your patience and support throughout the fulfillment process!
Now to celebrate Halloween with some scary good (cinnamon? dice? barrel?) rolls! 🎃
The Final Fulfillment Update 📦 (for now)
We currently have a back log of requests to go through but all orders in most regions (except Asia) should have shipped by now.
If you have submitted a support ticket, you may experience a 7+ day delay in response due to the high volume of requests.
Our very small team is working hard to answer all of your emails in the order we receive them. Please do not send multiple requests or follow up on your request unless 10 days have passed as this will push your request to the end of the queue again. We greatly appreciate your patience again! 🫰
Our US warehouse is 100% done shipping! Yippee! Now they are working through the North American retailer orders.
If you did not receive a shipping notice, we encourage you to reach out to us using the subject line "Moonrollers Pledge Missing in USA" through the Campaign Support form described above.
If you have any issues with your order, please contact us with the support form mentioned above.
Canada
Pick and Pack has finished shipping 100% Canadian packages! Our US warehouse is now working through the retailer orders.
If you have any issues with your order, please contact us with the support form mentioned above.
Mexico, Central/South America
All international orders have been shipped! If you are still missing the tracking information, please let us know by using the Campaign Support form described above!
Europe 🌍
Fulfillment in the UK/EU is at 100% completion for both backer and retailers orders!
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements from Spiral Galaxy within this next month!
Please use the guideline provided below to appropriately direct your email requests:
If you are missing entire products or have damaged game boxes from your package shipment, please reach out to the Spiral Galaxy fulfillment support team at [email protected]
If you are missing or have defective pieces within a game, please reach out to [email protected] with the subject line "Moonrollers Item Issue in Europe" and include an image of the issue.
If you have not received news of your package being shipped yet, please reach out to [email protected] with the subject line "Moonrollers Pledge Missing in Europe"
Australia & Oceania 🌏
Aetherworks is at 100% project completion for backers! They will soon be shipping retailer orders later this week.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements within this next month!
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Oceania" Moonrollers
Asia and Rest of World 🌏
VFI has sent shipments to about half of the regional hubs! We'll keep sending you weekly emails after this update but the most recent news will always be posted on VFI's website.
You can check for your regional hub status and estimated dates under the project titled "Mythic Mischief." Any region that is "In Consolidation" is still waiting for the freight container to be shipped.
VFI will ship your games to regional hubs which will then pass it onto local businesses (usually game stores or distributors) who will handle the final shipment to you. You will only receive tracking information once your package has made it to the regional hub since VFI does not send you tracking directly.
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Asia"
And that's a wrap! Thanks for following us on this journey 🥺
Until next time... which could be very soon 😉
Because Tend just launched on Kickstarter 🛸
There's a Community Farm game for the Tend campaign and there's still so much to discover. Will you join us in exploring this new world? 👽
Our cookie supplies are starting to run low but luckily there are only a few of you remaining in the cookie club! 🍪
Thank goodness because our baker is exhausted from all of the hard work.
our baker working overtime to keep up with high cookie demand
So we have some good news. We're almost done with fulfillment updates! Next week will be our last weekly fulfillment update and for any region that is still waiting, we will send you an email instead.
I know the GIFs will be missed, but don't worry. Your withdrawal will not last long for we have a new campaign coming soon. More on that at the end of this update 😉
OK, Fulfillment Updates 📦
You may experience a 7 day delay in response to support requests due to high volumes and some of our staff being out.
We appreciate your patience and are working hard to answer all of your emails in the order we receive them! Please do not send multiple requests or follow up on your request unless 10 days have passed as this will push your request to the end of the queue again.
Our US warehouse is nearly done! Oct 25 was their projected completion date and they have 20 orders left in queue which will be shipped by this weekend.
If you do not receive a shipping notice or package by mid next week, we encourage you to reach out to us using the subject line "Moonrollers Pledge Missing in USA" through the Campaign Support form described above.
If you have any issues with your order, please contact us with the support form mentioned above.
Canada
Pick and Pack has finished shipping all Canadian packages! If you are still missing the tracking information or package by mid next week, please let us know by using the Campaign Support form described above.
If you have any issues with your order, please contact us with the support form mentioned above.
Mexico, Central/South America
All international orders have been shipped! If you are still missing the tracking information, please let us know by using the Campaign Support form described above!
Europe 🌍
Fulfillment in the UK/EU is at 100% completion and they are working on retailer orders.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements from Spiral Galaxy within this next month!
Please use the guideline provided below to appropriately direct your email requests:
If you are missing entire products or have damaged game boxes from your package shipment, please reach out to the Spiral Galaxy fulfillment support team at [email protected]
If you are missing or have defective pieces within a game, please reach out to [email protected] with the subject line "Moonrollers Item Issue in Europe" and include an image of the issue.
If you have not received news of your package being shipped yet, please reach out to [email protected] with the subject line "Moonrollers Pledge Missing in Europe"
Australia & Oceania 🌏
Aetherworks is at 100% project completion for backers! They are preparing retailer orders for shipment.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements within this next month!
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Oceania"
Asia and Rest of World 🌏
VFI has sent shipments to about half of the regional hubs!
You can check for your regional hub status and estimated dates at this VFI website under the project titled "Mythic Mischief." Any region that is "In Consolidation" is still waiting for the freight container to be shipped.
VFI will ship your games to regional hubs which will then pass it onto local businesses (usually game stores or distributors) who will handle the final shipment to you. You will only receive tracking information once your package has made it to the regional hub since VFI does not send you tracking directly.
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Asia"
This update will be short and sweet, just like Austin 🧁 (Please check on Lilly's wellbeing in 24 hrs for this joke, kinda kidding 🤪).
Anyways, we are still waiting on the manufacturer to send us the pre-production copy (PPC) to approve for mass production to begin.
What the IV team looked like all April.
We did receive some parts of the PPC, which include the cards, so to satiate some of your curiosity, here is a quick peek at those components! 😊
Ooh shiny ✨ The holofoil looks even better in person!
Here are some Intrepid cards, featuring the special S4-LADCAT! ;)
We're really hoping to receive a full copy by our next monthly update, but if you want the latest updates, our Instagram and Discord communities hear all the news first!
Like the fact that we are launching another campaign TODAY!
We're reprinting the Fractured Sky Deluxe and Super Deluxe games in French and German, as well as introducing a new micro expansion called Rift. If you're curious, you can watch the 2 minute How to Play Rift video below and we'll also be livestreaming while answering your questions!
Hey! Hope you've been well! We've got some spicy updates for y'all. 🌶️
The Surveys are Reopening 🤲
The BackerKit surveys will be reopening tomorrow, Feb 1st! This means you will be able to add any items you may have forgotten the first time you submitted the survey. Just a reminder that BackerKit charges immediately the first time you submit the survey, but when you reopen it and submit a second time, it will charge the new balance on Feb 12 instead. Please let us know if this was not the case for you so we can address your order with BackerKit support!
All orders will close on Feb 12, 2024 and to make sure your game is delivered in a timely manner, please make sure to complete your survey by that date. If you can't find the link to access it, please let us know at [email protected] and we can send you that link. Don't worry, we gotchu. We will send another update to remind you before Feb 12.
Production Updates 🎲
Yippee! Our files have been submitted and now we are just waiting on print samples! We expect production to commence after Chinese New Year, and we are still on track for our timeline.
Now for some spicy pictures just for your viewing 😉
Hazard tokens as dangerous as they are beautiful. Handle them carefully.
Less corners, less risk of physical damage... unless you need more damage...
We got a sample of 5 aluminum dice, but there will be 12 dice total for the add-on. Aren't they just so snazzy?
We're rested, refreshed, and ready to get this project rolling so we can deliver it as soon as possible!
Not like this, but you get the idea.
This means your BackerKit survey will be sent out to your emails soon!
We will be starting with a smoke test of 5% of backers and if that looks good, the rest will go out soon, so don't panic if you don't get it immediately.
Late pledge is also available if you missed the campaign!
The survey will open in the next few days and closes Feb 12, 2024.
It’s important to respond to your survey because we need this information to fulfill your rewards. When you receive the email with the survey, click the survey link to answer the questions about your reward preferences, provide shipping information, and purchase add-on items if you like.
After you respond to your survey, you can go back in and change your responses after Feb 1 when we will reopen the surveys. On Feb 12, we will officially close the survey to get our final counts and you will no longer be able to make changes to your pledge. If you ever need to review your information or pledge status, you can return to your survey by clicking the link in your original survey email.
If your original payment method failed in BackerKit, please email us at [email protected] and we will find alternative solutions so you will be able to access the pledge manager.
Local Pickup in Nashville, TN
We love meeting you and getting the games even sooner into your hands. We usually make it a day of playing games and hanging out--so it's a win-win. If you want to take advantage of local pickup, make sure you select "Local pickup" as your country in the very first step. This is only available in Nashville, TN.
If you need help with anything, please reach out!
Please email us at [email protected] if you need help with the pledge manager or have any other questions!
