We appreciate your patience and are working hard to answer all of your emails!
United States
Our US warehouse really kicked it into high gear this week and are now at 89% completion! They estimate Oct 25 as their projected completion date and we will let you know next week if that is still accurate.
You will receive a tracking notification once it has been shipped. Once the campaign has reached 100% completion in the US and you still have not received info about your package, please contact us at that time.
If you have any issues with your order, please contact us with the support form mentioned above.
Canada
Pick and Pack has started shipping Canadian packages! 🎉
So far they have sent out around 15% of the total Canadian orders. Each parcel is being checked to confirm the size and weight so it's taking them a bit longer than expected but they are continuing to work through the inventory.
We'll keep you updated on their progress each week!
Mexico, Central/South America
Some international orders have been shipped! Not all yet, but we've seen a lot make it out of the warehouse this past week.
You will receive a shipping email once your package has been sent out. We'll let you know next week on that status and whether you'll need to reach out.
Europe 🌍
Fulfillment in the UK/EU is at 100% completion and they are now working on retailer orders.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements from Spiral Galaxy within this next month!
Please use the guideline provided below to appropriately direct your email requests:
If you are missing entire products or have damaged game boxes from your package shipment, please reach out to the Spiral Galaxy fulfillment support team at [email protected]
If you are missing or have defective pieces within a game, please reach out to [email protected] with the subject line "Moonrollers Item Issue in Europe" and include an image of the issue.
If you have not received news of your package being shipped yet, please reach out to [email protected] with the subject line "Moonrollers Pledge Missing in Europe"
We appreciate your patience and are working hard to answer all of your emails!
Australia & Oceania 🌏
Aetherworks is at 100% project completion for backers! They are now preparing retailer orders.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements within this next month!
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Oceania"
Asia and Rest of World 🌏
VFI has begun shipping to some regional hubs and mainland China/Hong Kong!
You can check for your regional hub status at this VFI website under the project titled "Mythic Mischief"
The process for VFI can sometimes be a bit confusing so we'll give a brief overview here.
VFI will ship your games to regional hubs which will then pass it onto local businesses (usually game stores or distributors) who will handle the final shipment to you. You will only receive tracking information once your package has made it to the regional hub since VFI does not send you tracking directly.
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Asia"
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That's all from this week! Have a lovely weekend :)
