Note: Some newly listed products are excluded from the Black Friday sale,
*We ship to most countries in the EU, but there are some exceptions due to shipping limitations. If you see the products are out of stock, then your region is unfortunately not within our regular shipping zones. We unfortunately are not able to ship to Asia, Africa, South America, or Australia from our webstore.
It's our biggest sale of the year AND there's a surprise drop?! 🤯
Introducing the Marauders Micro-Expansion for Moonrakers ⚠️
Meet the Marauders, the most fanatical warriors of the Moonrakers. Known for their relentless aggression and unmatched firepower, they embody shoot-first, ask-questions-never. Diplomacy? Subtlety? Forget it.
These specialists turn every skirmish into chaos, breaching defenses and overpowering foes. Prepare to dominate the battlefield with their devastating prowess. Unleash the fury of the Marauders in your next Moonrakers adventure.
It's been a fun ride cookie club, but all good things must come to an end. We really appreciate your patience and support throughout the fulfillment process!
Now to celebrate Halloween with some scary good (cinnamon? dice? barrel?) rolls! 🎃
The Final Fulfillment Update 📦 (for now)
We currently have a back log of requests to go through but all orders in most regions (except Asia) should have shipped by now.
If you have submitted a support ticket, you may experience a 7+ day delay in response due to the high volume of requests.
Our very small team is working hard to answer all of your emails in the order we receive them. Please do not send multiple requests or follow up on your request unless 10 days have passed as this will push your request to the end of the queue again. We greatly appreciate your patience again! 🫰
Our US warehouse is 100% done shipping! Yippee! Now they are working through the North American retailer orders.
If you did not receive a shipping notice, we encourage you to reach out to us using the subject line "Moonrollers Pledge Missing in USA" through the Campaign Support form described above.
If you have any issues with your order, please contact us with the support form mentioned above.
Canada
Pick and Pack has finished shipping 100% Canadian packages! Our US warehouse is now working through the retailer orders.
If you have any issues with your order, please contact us with the support form mentioned above.
Mexico, Central/South America
All international orders have been shipped! If you are still missing the tracking information, please let us know by using the Campaign Support form described above!
Europe 🌍
Fulfillment in the UK/EU is at 100% completion for both backer and retailers orders!
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements from Spiral Galaxy within this next month!
Please use the guideline provided below to appropriately direct your email requests:
If you are missing entire products or have damaged game boxes from your package shipment, please reach out to the Spiral Galaxy fulfillment support team at [email protected]
If you are missing or have defective pieces within a game, please reach out to [email protected] with the subject line "Moonrollers Item Issue in Europe" and include an image of the issue.
If you have not received news of your package being shipped yet, please reach out to [email protected] with the subject line "Moonrollers Pledge Missing in Europe"
Australia & Oceania 🌏
Aetherworks is at 100% project completion for backers! They will soon be shipping retailer orders later this week.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements within this next month!
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Oceania" Moonrollers
Asia and Rest of World 🌏
VFI has sent shipments to about half of the regional hubs! We'll keep sending you weekly emails after this update but the most recent news will always be posted on VFI's website.
You can check for your regional hub status and estimated dates under the project titled "Mythic Mischief." Any region that is "In Consolidation" is still waiting for the freight container to be shipped.
VFI will ship your games to regional hubs which will then pass it onto local businesses (usually game stores or distributors) who will handle the final shipment to you. You will only receive tracking information once your package has made it to the regional hub since VFI does not send you tracking directly.
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Asia"
And that's a wrap! Thanks for following us on this journey 🥺
Until next time... which could be very soon 😉
Because Tend just launched on Kickstarter 🛸
There's a Community Farm game for the Tend campaign and there's still so much to discover. Will you join us in exploring this new world? 👽
Our cookie supplies are starting to run low but luckily there are only a few of you remaining in the cookie club! 🍪
Thank goodness because our baker is exhausted from all of the hard work.
our baker working overtime to keep up with high cookie demand
So we have some good news. We're almost done with fulfillment updates! Next week will be our last weekly fulfillment update and for any region that is still waiting, we will send you an email instead.
I know the GIFs will be missed, but don't worry. Your withdrawal will not last long for we have a new campaign coming soon. More on that at the end of this update 😉
OK, Fulfillment Updates 📦
You may experience a 7 day delay in response to support requests due to high volumes and some of our staff being out.
We appreciate your patience and are working hard to answer all of your emails in the order we receive them! Please do not send multiple requests or follow up on your request unless 10 days have passed as this will push your request to the end of the queue again.
Our US warehouse is nearly done! Oct 25 was their projected completion date and they have 20 orders left in queue which will be shipped by this weekend.
If you do not receive a shipping notice or package by mid next week, we encourage you to reach out to us using the subject line "Moonrollers Pledge Missing in USA" through the Campaign Support form described above.
If you have any issues with your order, please contact us with the support form mentioned above.
Canada
Pick and Pack has finished shipping all Canadian packages! If you are still missing the tracking information or package by mid next week, please let us know by using the Campaign Support form described above.
If you have any issues with your order, please contact us with the support form mentioned above.
Mexico, Central/South America
All international orders have been shipped! If you are still missing the tracking information, please let us know by using the Campaign Support form described above!
Europe 🌍
Fulfillment in the UK/EU is at 100% completion and they are working on retailer orders.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements from Spiral Galaxy within this next month!
Please use the guideline provided below to appropriately direct your email requests:
If you are missing entire products or have damaged game boxes from your package shipment, please reach out to the Spiral Galaxy fulfillment support team at [email protected]
If you are missing or have defective pieces within a game, please reach out to [email protected] with the subject line "Moonrollers Item Issue in Europe" and include an image of the issue.
If you have not received news of your package being shipped yet, please reach out to [email protected] with the subject line "Moonrollers Pledge Missing in Europe"
Australia & Oceania 🌏
Aetherworks is at 100% project completion for backers! They are preparing retailer orders for shipment.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements within this next month!
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Oceania"
Asia and Rest of World 🌏
VFI has sent shipments to about half of the regional hubs!
You can check for your regional hub status and estimated dates at this VFI website under the project titled "Mythic Mischief." Any region that is "In Consolidation" is still waiting for the freight container to be shipped.
VFI will ship your games to regional hubs which will then pass it onto local businesses (usually game stores or distributors) who will handle the final shipment to you. You will only receive tracking information once your package has made it to the regional hub since VFI does not send you tracking directly.
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Asia"
We appreciate your patience and are working hard to answer all of your emails!
United States
Our US warehouse really kicked it into high gear this week and are now at 89% completion! They estimate Oct 25 as their projected completion date and we will let you know next week if that is still accurate.
You will receive a tracking notification once it has been shipped. Once the campaign has reached 100% completion in the US and you still have not received info about your package, please contact us at that time.
If you have any issues with your order, please contact us with the support form mentioned above.
Canada
Pick and Pack has started shipping Canadian packages! 🎉
So far they have sent out around 15% of the total Canadian orders. Each parcel is being checked to confirm the size and weight so it's taking them a bit longer than expected but they are continuing to work through the inventory.
We'll keep you updated on their progress each week!
Mexico, Central/South America
Some international orders have been shipped! Not all yet, but we've seen a lot make it out of the warehouse this past week.
You will receive a shipping email once your package has been sent out. We'll let you know next week on that status and whether you'll need to reach out.
Europe 🌍
Fulfillment in the UK/EU is at 100% completion and they are now working on retailer orders.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements from Spiral Galaxy within this next month!
Please use the guideline provided below to appropriately direct your email requests:
If you are missing entire products or have damaged game boxes from your package shipment, please reach out to the Spiral Galaxy fulfillment support team at [email protected]
If you are missing or have defective pieces within a game, please reach out to [email protected] with the subject line "Moonrollers Item Issue in Europe" and include an image of the issue.
If you have not received news of your package being shipped yet, please reach out to [email protected] with the subject line "Moonrollers Pledge Missing in Europe"
We appreciate your patience and are working hard to answer all of your emails!
Australia & Oceania 🌏
Aetherworks is at 100% project completion for backers! They are now preparing retailer orders.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements within this next month!
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Oceania"
Asia and Rest of World 🌏
VFI has begun shipping to some regional hubs and mainland China/Hong Kong!
You can check for your regional hub status at this VFI website under the project titled "Mythic Mischief"
The process for VFI can sometimes be a bit confusing so we'll give a brief overview here.
VFI will ship your games to regional hubs which will then pass it onto local businesses (usually game stores or distributors) who will handle the final shipment to you. You will only receive tracking information once your package has made it to the regional hub since VFI does not send you tracking directly.
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Asia"
************************************
That's all from this week! Have a lovely weekend :)
If you're confused by what the Cookie Club is, that's okay. It just kinda happened.
The Cookie Club is an endearing term we're using for our backers who have not yet received their campaign orders. Our Discord members enjoy sending cookie emojis to each other as emotional support during these trying times and we'd like to share that sentiment to all our backers.
So if you haven't received your game yet or are just having a rough week, here is your emotional support cookie! 🥺
Now for Fulfillment Updates!
Please read your region below for the latest fulfillment news 📰
Our US warehouse is at 72% completion of the project as of this week, which includes the non-Canadian international orders. The warehouse has recalculated their rate of fulfillment and predicts they should be 100% complete by Oct 25. They have pushed the completion date a few times so we are optimistic, but would not take their new timeline as definite.
We will continue keeping you updated on how much further along they are in fulfillment each week!
If you have not yet received your order, please refrain from emailing us about your shipment as there are still quite a few orders left to be fulfilled. You will receive a tracking notification once it has been shipped. Once the campaign has reached 100% completion in the US and you still have not received news about your package, please contact us at that time.
We appreciate your patience and are working hard to answer all of your emails!
If you have any issues with your order, please contact us with the support form mentioned above.
Canada
Pick and Pack has picked up your packages from our US warehouse and they will arrive at the Canadian warehouse today! They will begin sorting out individual packages and should start shipping them to you by next week at the earliest.
You should have received a shipping address confirmation email from Pick and Pack Logistics yesterday evening, so be sure to check your BackerKit email for that confirmation.
Once shipped, you will receive the new tracking number in your email as well. Things are (finally) in motion! 🙌
Mexico, Central/South America
International orders are included in the remaining 28% orders at the US warehouse that haven't shipped yet. You will receive a shipping email once they have been sent out.
Europe 🌍
Fulfillment in the UK/EU is almost 100% complete. There are a few left but the majority of orders should have shipped by now. If you have not received news of your package being shipped by next week, please let us know by emailing us at [email protected]
If you are missing entire products or have damaged games from your package shipment, please reach out to the Spiral Galaxy fulfillment support team at [email protected]
If you are missing or have defective pieces within a game, please reach out to [email protected]
Aetherworks is at 60% project completion for backers! We haven't received word about an estimate for completion date, but there is a little less than half of your orders left to ship.
VFI sent us their pre-shipment invoices this week and we have submitted the payments so they can begin their shipments to each region. They have not confirmed a definite ship date for us, but they expect to begin shipping to regional hubs by mid October.
The process for VFI can sometimes be a bit confusing so we'll give a brief overview here.
VFI will ship your games to regional hubs which will then pass it onto local businesses (usually game stores or distributors) who will handle the final shipment to you. You will only receive tracking information once your package has made it to the regional hub since VFI does not send you tracking directly.
You can check for your regional hub at this VFI website under the project titled "Mythic Mischief" (Since the 2 campaigns are shipping together, Moonrollers orders will also be under this project name)
IV Studio will be Out of Office Oct 14th
We'll be out of the office Oct 14th for a US bank holiday, but we'll be back on Tuesday Oct 15th. Long weekend here we come!
That's all for this week folks! Stay tuned for next week's update 😁
