It's been a fun ride cookie club, but all good things must come to an end. We really appreciate your patience and support throughout the fulfillment process!
Now to celebrate Halloween with some scary good (cinnamon? dice? barrel?) rolls! 🎃
The Final Fulfillment Update 📦 (for now)
We currently have a back log of requests to go through but all orders in most regions (except Asia) should have shipped by now.
If you have submitted a support ticket, you may experience a 7+ day delay in response due to the high volume of requests.
Our very small team is working hard to answer all of your emails in the order we receive them. Please do not send multiple requests or follow up on your request unless 10 days have passed as this will push your request to the end of the queue again. We greatly appreciate your patience again! 🫰
Our US warehouse is 100% done shipping! Yippee! Now they are working through the North American retailer orders.
If you did not receive a shipping notice, we encourage you to reach out to us using the subject line "Moonrollers Pledge Missing in USA" through the Campaign Support form described above.
If you have any issues with your order, please contact us with the support form mentioned above.
Canada
Pick and Pack has finished shipping 100% Canadian packages! Our US warehouse is now working through the retailer orders.
If you have any issues with your order, please contact us with the support form mentioned above.
Mexico, Central/South America
All international orders have been shipped! If you are still missing the tracking information, please let us know by using the Campaign Support form described above!
Europe 🌍
Fulfillment in the UK/EU is at 100% completion for both backer and retailers orders!
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements from Spiral Galaxy within this next month!
Please use the guideline provided below to appropriately direct your email requests:
If you are missing entire products or have damaged game boxes from your package shipment, please reach out to the Spiral Galaxy fulfillment support team at [email protected]
If you are missing or have defective pieces within a game, please reach out to [email protected] with the subject line "Moonrollers Item Issue in Europe" and include an image of the issue.
If you have not received news of your package being shipped yet, please reach out to [email protected] with the subject line "Moonrollers Pledge Missing in Europe"
Australia & Oceania 🌏
Aetherworks is at 100% project completion for backers! They will soon be shipping retailer orders later this week.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements within this next month!
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Oceania" Moonrollers
Asia and Rest of World 🌏
VFI has sent shipments to about half of the regional hubs! We'll keep sending you weekly emails after this update but the most recent news will always be posted on VFI's website.
You can check for your regional hub status and estimated dates under the project titled "Mythic Mischief." Any region that is "In Consolidation" is still waiting for the freight container to be shipped.
VFI will ship your games to regional hubs which will then pass it onto local businesses (usually game stores or distributors) who will handle the final shipment to you. You will only receive tracking information once your package has made it to the regional hub since VFI does not send you tracking directly.
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Asia"
And that's a wrap! Thanks for following us on this journey 🥺
Until next time... which could be very soon 😉
Because Tend just launched on Kickstarter 🛸
There's a Community Farm game for the Tend campaign and there's still so much to discover. Will you join us in exploring this new world? 👽
