Shipping Fees Processing Now & Some Costumes Arrived!
Hello everyone!
This is a quick update to let backers know I have begun charging for shipping fees. Currently, I have processed about 156/350 backers shipping fees. Please anticipate your payment methods being charged if you have not already been!
If there's been a goof somewhere with your order, please reach out to me via email and I will get that remedied asap!
Costumes are arriving!
I have received the Trash Can containers and Burger costumes so far. The others are in transit to me now!
Steven is double checking the plush and will be shipping what he can to me.
Full transparency: There has been a lot of delays at the port due to recent changes in how customs and border control are processing incoming shipments from overseas. There are new protocols and processes being implemented to help expedite the customs inspection process, but the transition is taking additional time, resulting in delays at the port. These delays vary anywhere from +5 days to 3 weeks in additional transit times.
The good news: Our productions continue to remain compliant and are not affected any more than just needing the additional time to undergo routine inspections. The 'bad' news: The customs inspection has become more rigid and high maintenance, which is great for ensuring the safety of products coming in from overseas, but unfortunately creates a backlog that delays small businesses like my own. All this means more or less is that productions coming in are now taking 35-45 days to arrive to me versus the original 25-28 days. To my understanding, this process can be expedited by uploading the existing CPC and SGS documentation to each shipment online, which I am working on behind the scenes.
The additional time needed for customs inspection has our plush eta pushed to end of August. I appreciate everyone's patience while we work to get our shipments here quickly and efficiently. I will be back in touch with the next round of updates and hopefully some more good news with the eta of the Noops arrival!
I have just finished OMGcon in Owensboro and had a day to rest. My heart is so full from the love shown this weekend!
This campaign update will go over the shipping fee charts! Shipping fees have been 'enabled' for this campaign, which means that backers can now view their surveys to see their anticipated shipping fees. Please note these are in USD and for International customers it does not include any vat or import duties that your Country may collect.
Here are the charts:
USA:
USA
AUSTRALIA:
AU
CANADA:
CA
EVERYWHERE ELSE:
I am still tweaking weight categories for certain regions behind the scenes, so there might be adjustments to your shipping rate shown (this applies primarily to Non-USA orders such as Netherlands, Singapore, etc) depending on if I find any major discrepancies. The various rate increases that have been going on the last few years has really made this complicated, but I am doing my best to keep it lumped into the same weight classes, regardless of the zones.
"How do I know what my package weight is?"
This is tricky to explain clearly as most of our backer packages contain more than 1-2 items, but in general, most packages fall within the 3-9oz class if you ordered 2 plush or less.
Orders containing all plush + all costumes fall into the 16-28oz classification.
As a reminder, you can find out your exact shipping fees by viewing your backer survey. Not sure where to find it? You can access it here! (be sure to use the email you backed under/filled your survey out under!)
"Which shipping provider are you using?"
Currently, USPS is the most reliable carrier. Some customers may have better rates using UPS Ground, which I will use on a case-by-case basis (if it's cheaper, it's usually by 1c..)
International packages are shipped through Asendia Economy. The arrival times vary but typically between 2-4 weeks.
If you would like me to upgrade your shipping to UPS Ground / UPS Expedited etc please reach out to me via email and I can make an adjustment to your order. Please note for International customers there is a likelihood of UPS imposing Import Duties. The upgraded shipping for Non-USA packages is around $25-$45 depending on the location and weight of the package.
"When will I be billed for Shipping?"
I am still waiting for final confirmation of the plush preparing to ship out to me. Right now I am guesstimating I will begin processing payments for shipping around June 29th. Backerkit will give everyone a heads up and also send out notices to do address changes if needed. You will have a 48 hour notice ahead of time. But at the time of reading this update please keep it on your mental radar that we are preparing this step!
In the event your payment method fails, backerkit will notify you and you will be prompted to remedy the payment. While there is no 'deadline' to remedy the shipping fee payment, just know that I will not be shipping orders who's shipping fees have not been paid.
The 'deadline' to remedy your shipping fee payment will be the time it takes me to fulfill the campaign. For example, if I begin to ship orders August 1st and process the last 'shippable' order on August 15th-- That will be the 'last call' before I mark your pledge as abandoned. This does not apply to customers who have notified me of delays in payment. As long as you communicate your situation with me, I am always more than happy to accommodate or help find solutions!
Other than that.. We are just waiting for a word back from Steven about the status of the Noops! Thank you again for your patience and continued support!
This update will go over the current production progress and shipping fee updates!
First things first: Production Status of Plush.
I have received a small bundle of the finished plush to look over and confirm. They look wonderful and oh-so-durpy and I am eager to see what the final arrival will feature. I predict based on the couple I've received we should have a variety of durps. I will of course do my best to ensure backers get the best of the batch.
Here are some pictures of the lucky ones that made their way to me:
Strawberry Noopy
Porter Noopy2
Parker Noopy2
There is one small and notable difference with this batch. During the production specifications for our Noop3 size plush Franklin (hosted on my website back in February), I had requested that the team ensure the limbs for Noop3 were filled with polyfill, as my production sample arrived without it. However, in the reiteration of requesting the Franklin's are stuffed with filling in their limbs, this directive was mistakenly applied to all plush in production--Including Porter, Parker, and Strawberry Noopy. Visually, you will not notice a difference, but upon holding you will feel the limbs have a little more squish to them (they're still extremely soft and use the high elastic cotton polyfill and still have their pellets). This 'issue' is so minor that I reassured Steven that a remake was not necessary, just that we ensure this directive is correctly applied moving forward.
For our collectors, this will mark this batch as very unique to date. For our sensory lovers, do not worry. They are very much still floppy, still cuddly, and still full of chaos and an undying craving for soup.
The plush are currently undergoing QC and repairs for necessary fixes needed. We should have a status update soon! Stay tuned! The next update I hope to have a confirmation of plush and costumes shipping to me..
--- Shipping Fees: I will be contacting backerkit to enable shipping fees on my backend, and working on fine tuning the shipping fee chart for backers to see in the next update.âš I am not charging shipping yet. This just allows backers to see their shipping fees they should anticipate to pay and allows me to be able to double check discrepancies and weight issues with orders. I am almost finished with the charts, but want to make sure I have everything tuned correctly before proceeding with the next steps.
This campaign update will go over the current production updates.
Main update: Some costumes are finished, some need adjustments.
Steven sent me a handful of items to verify and check over. Here is the current list:
Banana accessory: Needing to be remade/fixed.
The tops of the peel are hidden and not extended like the prototype model. The wiring inside of them is creating tension that’s pulling the tops inward.
Trash Can Container: Getting a Boost!
My concern with this product was that Noops would fall out too easily, or that they’d be too hidden. Finding that perfect balance is tricky, so after some experimenting I came up with the solution: giving the Noops a BOOST with a little pillow! Steven will be having the team create small pillow inserts that can be added to the container to give your Noops a higher appearance. This pillow can be removed if you want to put larger plush inside the container, or if you want to keep your Noop more tucked in to prevent them from falling out in motion!
Frog Hat - Finished and improved with an opening for inserting the ball chain through!
Costumes that have finished production so far and are cleared for packing: Pumpkin Tempura Trash Can (banana being remade) Frog Hat
Items still finishing up production & QC: - All plush - Burger costume - Dinosaur costume - Egg Accessory
I am hoping to have another update within the month.
SHIPPING FEE UPDATE: I am anticipating on having the shipping fee estimate ready and posted sometime in June. I will give folks the heads up now that I’ve got two back to back shows, and it might mean I’ll be delayed in getting that posted — but just know I’ve got that on my radar. I will be initiating address locking stages closer to mid or late June once I confirm all products are approved for shipping. This is still a few weeks out best case scenario, so don’t stress about address changes or charges yet. All of this will be communicated and you’ll get emails from backerkit when that’s all in motion!
Fun Stuff: Coin pouches and dust bags have arrived!
We are almost to the finish line… fingers crossed everything continues to go relatively smoothly!
These keychains are SO stinkin' cute! They turned out a little bigger than I had measured for the baggies I had on hand, so I ultimately had to purchase larger size bags. Overall though, I think they're very fun and I hope you guys will enjoy them! I've been sporting the Pumpkin Noopy design on my keys and it has me so so excited to get these cuties out to you all.
Tempura Phone Grips - Arrived!
Valentine's Wristlet Lanyard - Arrived!
Corded Hair Tie / Bracelets - Arrived and in assembly!
The cord colors are a random assortment.
*Edited to acknowledge the goof I made on the charms (it was supposed to be pumpkin Noopy!). This will be fixed before fulfillment! All costumes and plush are still in full production, and I am hopeful that we will have an update about their tentative finish by middle of May! I am hopeful they will finish production and be cleared for shipping to me by June, with a landing of July to begin fulfillment! I will be fully transparent with you guys: This campaign is very ambitious, and I am always 'anticipating the worse case scenario' for things due to the unpredictability of literally everything around me. This isn't to say that I'm expecting things to go wrong, but I just want to openly express how truly important it is to be given kindness and grace in the event things go awry. The biggest preventative measure I take (and strongly encourage other creators to do the same) is to request my representatives to send me 5-6 finished units from each production order BEFORE shipping the bulk order. This is an added cost I factor into my campaign budget as it can greatly help catch issues before the entire order is dispatched overseas. It is nearly impossible to get merchandise fixed once it leaves the warehouses, so this extra step can help prevent a massive headache down the road. It adds about 2 or so weeks to the final timeline (assuming no issues are present) but it is worth itto ensure no stones are left unturned. I intend to do this for the costumes and the plush once they are finished.
The next campaign update should go over shipping fees and hopefully production updates for the plush and costumes. Stay tuned! If you have a change of address, you are still able to update your address on your survey at any point as we are still a ways from fulfillment at this moment. Just visit your survey (via your email is the best, but if you deleted it, you can access it below too!) https://eggcellent-noopy.backerkit.com/
Just wanted to share some fun costume updates with you all! I receive the majority of them, and have already initiated the final revisions. Here's a look and overview on what's approved and what's still needing some final tweaks..
Egg Accessory: Approved! ✅
Pumpkin Costume: Approved! ✅
Dinosaur Costume: Approved! ✅
Burger Costume: Approved! ✅
Frog Hat: Pending Adjustment, but approved once made!
Tempura Costume: Approved! ✅
Trash Can: Pending adjustment to size & strap. Approved once adjusted!
Banana Hat: Pending final adjustment to how it attaches to Noopy's head. Approved once confirmed!
Strawberry Noopy Plush: Approved WITH the Strawberry Charm.. Yay!! ✅
The revisions and adjustments have added a bit of time to our final projected timeline, which I apologize that I did not better anticipate in the long run (as a reminder: I really didn't think we'd hit our stretch goals). Even though Porter & Parker are approved for production, they cannot initiate full production until all items are approved/signed off on.
This has our projected fulfillment timeline pushed to August, but just know I am doing all I can to get these revisions communicated and adjusted quickly so no further delays occur. We are almost there!!
BURGER BOY
Kindness Token & Star Coin Updates: The kindness token & Star coins have arrived to me! I am still working on the final carrying case for the bundles as the sample I received is just a bit too large for what I have in mind. We might have to revert to a different style pouch. Once I confirm the final style, I will be sure to share it here!
Kindness Tokens will come in a simple acrylic coin case! How fun!
For now, that's all I've got for ya guys! I'll have another production update coming next month!
I have just finished OMGcon in Owensboro and had a day to rest. My heart is so full from the love shown this weekend!
This campaign update will go over the shipping fee charts! Shipping fees have been 'enabled' for this campaign, which means that backers can now view their surveys to see their anticipated shipping fees. Please note these are in USD and for International customers it does not include any vat or import duties that your Country may collect.
Here are the charts:
USA:
USA
AUSTRALIA:
AU
CANADA:
CA
EVERYWHERE ELSE:
I am still tweaking weight categories for certain regions behind the scenes, so there might be adjustments to your shipping rate shown (this applies primarily to Non-USA orders such as Netherlands, Singapore, etc) depending on if I find any major discrepancies. The various rate increases that have been going on the last few years has really made this complicated, but I am doing my best to keep it lumped into the same weight classes, regardless of the zones.
"How do I know what my package weight is?"
This is tricky to explain clearly as most of our backer packages contain more than 1-2 items, but in general, most packages fall within the 3-9oz class if you ordered 2 plush or less.
Orders containing all plush + all costumes fall into the 16-28oz classification.
As a reminder, you can find out your exact shipping fees by viewing your backer survey. Not sure where to find it? You can access it here! (be sure to use the email you backed under/filled your survey out under!)
"Which shipping provider are you using?"
Currently, USPS is the most reliable carrier. Some customers may have better rates using UPS Ground, which I will use on a case-by-case basis (if it's cheaper, it's usually by 1c..)
International packages are shipped through Asendia Economy. The arrival times vary but typically between 2-4 weeks.
If you would like me to upgrade your shipping to UPS Ground / UPS Expedited etc please reach out to me via email and I can make an adjustment to your order. Please note for International customers there is a likelihood of UPS imposing Import Duties. The upgraded shipping for Non-USA packages is around $25-$45 depending on the location and weight of the package.
"When will I be billed for Shipping?"
I am still waiting for final confirmation of the plush preparing to ship out to me. Right now I am guesstimating I will begin processing payments for shipping around June 29th. Backerkit will give everyone a heads up and also send out notices to do address changes if needed. You will have a 48 hour notice ahead of time. But at the time of reading this update please keep it on your mental radar that we are preparing this step!
In the event your payment method fails, backerkit will notify you and you will be prompted to remedy the payment. While there is no 'deadline' to remedy the shipping fee payment, just know that I will not be shipping orders who's shipping fees have not been paid.
The 'deadline' to remedy your shipping fee payment will be the time it takes me to fulfill the campaign. For example, if I begin to ship orders August 1st and process the last 'shippable' order on August 15th-- That will be the 'last call' before I mark your pledge as abandoned. This does not apply to customers who have notified me of delays in payment. As long as you communicate your situation with me, I am always more than happy to accommodate or help find solutions!
Other than that.. We are just waiting for a word back from Steven about the status of the Noops! Thank you again for your patience and continued support!
This is a quick update to let backers know I have begun charging for shipping fees. Currently, I have processed about 156/350 backers shipping fees. Please anticipate your payment methods being charged if you have not already been!
If there's been a goof somewhere with your order, please reach out to me via email and I will get that remedied asap!
Costumes are arriving!
I have received the Trash Can containers and Burger costumes so far. The others are in transit to me now!
Steven is double checking the plush and will be shipping what he can to me.
Full transparency: There has been a lot of delays at the port due to recent changes in how customs and border control are processing incoming shipments from overseas. There are new protocols and processes being implemented to help expedite the customs inspection process, but the transition is taking additional time, resulting in delays at the port. These delays vary anywhere from +5 days to 3 weeks in additional transit times.
The good news: Our productions continue to remain compliant and are not affected any more than just needing the additional time to undergo routine inspections. The 'bad' news: The customs inspection has become more rigid and high maintenance, which is great for ensuring the safety of products coming in from overseas, but unfortunately creates a backlog that delays small businesses like my own. All this means more or less is that productions coming in are now taking 35-45 days to arrive to me versus the original 25-28 days. To my understanding, this process can be expedited by uploading the existing CPC and SGS documentation to each shipment online, which I am working on behind the scenes.
The additional time needed for customs inspection has our plush eta pushed to end of August. I appreciate everyone's patience while we work to get our shipments here quickly and efficiently. I will be back in touch with the next round of updates and hopefully some more good news with the eta of the Noops arrival!
This update will go over the current production progress and shipping fee updates!
First things first: Production Status of Plush.
I have received a small bundle of the finished plush to look over and confirm. They look wonderful and oh-so-durpy and I am eager to see what the final arrival will feature. I predict based on the couple I've received we should have a variety of durps. I will of course do my best to ensure backers get the best of the batch.
Here are some pictures of the lucky ones that made their way to me:
Strawberry Noopy
Porter Noopy2
Parker Noopy2
There is one small and notable difference with this batch. During the production specifications for our Noop3 size plush Franklin (hosted on my website back in February), I had requested that the team ensure the limbs for Noop3 were filled with polyfill, as my production sample arrived without it. However, in the reiteration of requesting the Franklin's are stuffed with filling in their limbs, this directive was mistakenly applied to all plush in production--Including Porter, Parker, and Strawberry Noopy. Visually, you will not notice a difference, but upon holding you will feel the limbs have a little more squish to them (they're still extremely soft and use the high elastic cotton polyfill and still have their pellets). This 'issue' is so minor that I reassured Steven that a remake was not necessary, just that we ensure this directive is correctly applied moving forward.
For our collectors, this will mark this batch as very unique to date. For our sensory lovers, do not worry. They are very much still floppy, still cuddly, and still full of chaos and an undying craving for soup.
The plush are currently undergoing QC and repairs for necessary fixes needed. We should have a status update soon! Stay tuned! The next update I hope to have a confirmation of plush and costumes shipping to me..
--- Shipping Fees: I will be contacting backerkit to enable shipping fees on my backend, and working on fine tuning the shipping fee chart for backers to see in the next update.âš I am not charging shipping yet. This just allows backers to see their shipping fees they should anticipate to pay and allows me to be able to double check discrepancies and weight issues with orders. I am almost finished with the charts, but want to make sure I have everything tuned correctly before proceeding with the next steps.
This campaign update will go over the current production updates.
Main update: Some costumes are finished, some need adjustments.
Steven sent me a handful of items to verify and check over. Here is the current list:
Banana accessory: Needing to be remade/fixed.
The tops of the peel are hidden and not extended like the prototype model. The wiring inside of them is creating tension that’s pulling the tops inward.
Trash Can Container: Getting a Boost!
My concern with this product was that Noops would fall out too easily, or that they’d be too hidden. Finding that perfect balance is tricky, so after some experimenting I came up with the solution: giving the Noops a BOOST with a little pillow! Steven will be having the team create small pillow inserts that can be added to the container to give your Noops a higher appearance. This pillow can be removed if you want to put larger plush inside the container, or if you want to keep your Noop more tucked in to prevent them from falling out in motion!
Frog Hat - Finished and improved with an opening for inserting the ball chain through!
Costumes that have finished production so far and are cleared for packing: Pumpkin Tempura Trash Can (banana being remade) Frog Hat
Items still finishing up production & QC: - All plush - Burger costume - Dinosaur costume - Egg Accessory
I am hoping to have another update within the month.
SHIPPING FEE UPDATE: I am anticipating on having the shipping fee estimate ready and posted sometime in June. I will give folks the heads up now that I’ve got two back to back shows, and it might mean I’ll be delayed in getting that posted — but just know I’ve got that on my radar. I will be initiating address locking stages closer to mid or late June once I confirm all products are approved for shipping. This is still a few weeks out best case scenario, so don’t stress about address changes or charges yet. All of this will be communicated and you’ll get emails from backerkit when that’s all in motion!
Fun Stuff: Coin pouches and dust bags have arrived!
We are almost to the finish line… fingers crossed everything continues to go relatively smoothly!
These keychains are SO stinkin' cute! They turned out a little bigger than I had measured for the baggies I had on hand, so I ultimately had to purchase larger size bags. Overall though, I think they're very fun and I hope you guys will enjoy them! I've been sporting the Pumpkin Noopy design on my keys and it has me so so excited to get these cuties out to you all.
Tempura Phone Grips - Arrived!
Valentine's Wristlet Lanyard - Arrived!
Corded Hair Tie / Bracelets - Arrived and in assembly!
The cord colors are a random assortment.
*Edited to acknowledge the goof I made on the charms (it was supposed to be pumpkin Noopy!). This will be fixed before fulfillment! All costumes and plush are still in full production, and I am hopeful that we will have an update about their tentative finish by middle of May! I am hopeful they will finish production and be cleared for shipping to me by June, with a landing of July to begin fulfillment! I will be fully transparent with you guys: This campaign is very ambitious, and I am always 'anticipating the worse case scenario' for things due to the unpredictability of literally everything around me. This isn't to say that I'm expecting things to go wrong, but I just want to openly express how truly important it is to be given kindness and grace in the event things go awry. The biggest preventative measure I take (and strongly encourage other creators to do the same) is to request my representatives to send me 5-6 finished units from each production order BEFORE shipping the bulk order. This is an added cost I factor into my campaign budget as it can greatly help catch issues before the entire order is dispatched overseas. It is nearly impossible to get merchandise fixed once it leaves the warehouses, so this extra step can help prevent a massive headache down the road. It adds about 2 or so weeks to the final timeline (assuming no issues are present) but it is worth itto ensure no stones are left unturned. I intend to do this for the costumes and the plush once they are finished.
The next campaign update should go over shipping fees and hopefully production updates for the plush and costumes. Stay tuned! If you have a change of address, you are still able to update your address on your survey at any point as we are still a ways from fulfillment at this moment. Just visit your survey (via your email is the best, but if you deleted it, you can access it below too!) https://eggcellent-noopy.backerkit.com/
