Project Update: Shipping Fees Processing Now & Some Costumes Arrived!
Hello everyone!
This is a quick update to let backers know I have begun charging for shipping fees.
Currently, I have processed about 156/350 backers shipping fees. Please anticipate your payment methods being charged if you have not already been!
If there's been a goof somewhere with your order, please reach out to me via email and I will get that remedied asap!
- Costumes are arriving!
I have received the Trash Can containers and Burger costumes so far. The others are in transit to me now!
Steven is double checking the plush and will be shipping what he can to me.
Full transparency: There has been a lot of delays at the port due to recent changes in how customs and border control are processing incoming shipments from overseas. There are new protocols and processes being implemented to help expedite the customs inspection process, but the transition is taking additional time, resulting in delays at the port. These delays vary anywhere from +5 days to 3 weeks in additional transit times.
The good news: Our productions continue to remain compliant and are not affected any more than just needing the additional time to undergo routine inspections.
The 'bad' news: The customs inspection has become more rigid and high maintenance, which is great for ensuring the safety of products coming in from overseas, but unfortunately creates a backlog that delays small businesses like my own.
All this means more or less is that productions coming in are now taking 35-45 days to arrive to me versus the original 25-28 days. To my understanding, this process can be expedited by uploading the existing CPC and SGS documentation to each shipment online, which I am working on behind the scenes.
The additional time needed for customs inspection has our plush eta pushed to end of August.
I appreciate everyone's patience while we work to get our shipments here quickly and efficiently. I will be back in touch with the next round of updates and hopefully some more good news with the eta of the Noops arrival!
Have a wonderful and safe 4th of July!
- Kity
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