Project Update: Shipping Fee Chart Ready - Shipping Fee Processing Coming Soon!
Hello Troop!
I have just finished OMGcon in Owensboro and had a day to rest. My heart is so full from the love shown this weekend!
This campaign update will go over the shipping fee charts!
Shipping fees have been 'enabled' for this campaign, which means that backers can now view their surveys to see their anticipated shipping fees. Please note these are in USD and for International customers it does not include any vat or import duties that your Country may collect.
I have just finished OMGcon in Owensboro and had a day to rest. My heart is so full from the love shown this weekend!
This campaign update will go over the shipping fee charts!
Shipping fees have been 'enabled' for this campaign, which means that backers can now view their surveys to see their anticipated shipping fees. Please note these are in USD and for International customers it does not include any vat or import duties that your Country may collect.
Here are the charts:
USA:
AUSTRALIA:
CANADA:
EVERYWHERE ELSE:
I am still tweaking weight categories for certain regions behind the scenes, so there might be adjustments to your shipping rate shown (this applies primarily to Non-USA orders such as Netherlands, Singapore, etc) depending on if I find any major discrepancies. The various rate increases that have been going on the last few years has really made this complicated, but I am doing my best to keep it lumped into the same weight classes, regardless of the zones.
- "How do I know what my package weight is?"
- This is tricky to explain clearly as most of our backer packages contain more than 1-2 items, but in general, most packages fall within the 3-9oz class if you ordered 2 plush or less.
- Orders containing all plush + all costumes fall into the 16-28oz classification.
- As a reminder, you can find out your exact shipping fees by viewing your backer survey. Not sure where to find it? You can access it here! (be sure to use the email you backed under/filled your survey out under!)
- "Which shipping provider are you using?"
- Currently, USPS is the most reliable carrier. Some customers may have better rates using UPS Ground, which I will use on a case-by-case basis (if it's cheaper, it's usually by 1c..)
- International packages are shipped through Asendia Economy. The arrival times vary but typically between 2-4 weeks.
- If you would like me to upgrade your shipping to UPS Ground / UPS Expedited etc please reach out to me via email and I can make an adjustment to your order. Please note for International customers there is a likelihood of UPS imposing Import Duties. The upgraded shipping for Non-USA packages is around $25-$45 depending on the location and weight of the package.
- "When will I be billed for Shipping?"
- I am still waiting for final confirmation of the plush preparing to ship out to me. Right now I am guesstimating I will begin processing payments for shipping around June 29th. Backerkit will give everyone a heads up and also send out notices to do address changes if needed. You will have a 48 hour notice ahead of time. But at the time of reading this update please keep it on your mental radar that we are preparing this step!
- In the event your payment method fails, backerkit will notify you and you will be prompted to remedy the payment. While there is no 'deadline' to remedy the shipping fee payment, just know that I will not be shipping orders who's shipping fees have not been paid.
- The 'deadline' to remedy your shipping fee payment will be the time it takes me to fulfill the campaign. For example, if I begin to ship orders August 1st and process the last 'shippable' order on August 15th-- That will be the 'last call' before I mark your pledge as abandoned. This does not apply to customers who have notified me of delays in payment. As long as you communicate your situation with me, I am always more than happy to accommodate or help find solutions!
- I am still waiting for final confirmation of the plush preparing to ship out to me. Right now I am guesstimating I will begin processing payments for shipping around June 29th. Backerkit will give everyone a heads up and also send out notices to do address changes if needed. You will have a 48 hour notice ahead of time. But at the time of reading this update please keep it on your mental radar that we are preparing this step!
Other than that.. We are just waiting for a word back from Steven about the status of the Noops!
Thank you again for your patience and continued support!
xo
- Kity
Thank you again for your patience and continued support!
xo
- Kity
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