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Kobold Press
20 days ago
February Fulfilment Update
Warm greetings, RiverBank RPG backers!    Thanks to all of you for continuing to bear with us while we fulfill your RiverBank RPG pledges! We know there have been some dela...
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Chris Wright
about 2 months ago
Resolving Delays and Completing Fulfillment
Hi everyone - I want to step in and be as straightforward as I can in light of the current project delays.   First off, we communicated that fulfillment of RiverBank would start moving again over the holidays, and that plainly didn’t happen. We also held off on communicating f...
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Kobold Press
3 months ago
Your RiverBank Fulfillment Update!
Happy holidays and a splendiferous new year to all of our friends by the river bank! Thank you all for your patience while we work to complete fulfillment of your pledges...
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Chris Wright
4 months ago
Splendid News - Your RiverBank RPG Shipping Update!
As the weather turns to chilly and Animals everywhere start dusting off their best hats and jackets (moths optional), there is one very good reason to stay indoors with a cu...
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Chris Wright
6 months ago
Project Update: A Much-Desired Update, Bursting with Pleasant News!
Dearest friends, fellows, and those few furtive field-mice who have found a good spot in our sock drawers and larders - we have splendid news for all! We’ve been scurrying ...
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Chris Wright
10 months ago
An Important Update, and a Note From the Author
A hale and hearty hullo to you and yours, RiverBank backers! Like a party guest that simply. will. not. leave., we’d like to thank you once again for showing us a lovely t...
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PROJECT UPDATE
Kobold Press
CREATOR
20 days ago

Project Update: February Fulfilment Update



Warm greetings, RiverBank RPG backers! 
 
Thanks to all of you for continuing to bear with us while we fulfill your RiverBank RPG pledges! We know there have been some delays in getting rewards out, and we’re happy to see that books and accessories are beginning to arrive everywhere. 
 
To folks who have received their pledges, we hope that you’ve had a chance to start your adventures! For our backers who are still waiting, here’s where fulfillment stands. 
 

UK & EU

Orders without tea add-ons are shipping out through SpiralGalaxyGames now. If you are a backer in the EU/UK without tea in your pledge and you haven’t received a shipping notice please open a support ticket at support.koboldpress.com with your BackerKit pledge details and we’ll ensure your rewards go out right away. 

 

For EU Backers with tea add-ons: 
We are updating labeling on each individual box of tea to meet EU import regulations to ensure it clears customs properly.  
 
We understand this delay is especially frustrating, and we assure you we’re working with our partner to resolve this. As soon as our label is cleared by our partners in the UK, those outstanding orders with tea will start shipping. 
 

United States 

Our US warehouse was shorted approximately 150 units of the Poetry herbal tea. The manufacturer is working to ship us the remaining inventory as quickly as they can.  
 
If you pledged for Poetry tea and did not receive it, let us know by opening a support ticket at support.koboldpress.com and we’ll ensure your tea is delivered as soon as we receive the remaining stock. 
 

Australia, New Zealand, Canada & ROW 

 
All backer rewards have been fulfilled! If you have not received your pledged-for items, open a support ticket at support.koboldpress.com and we’ll ensure your rewards are delivered. 
 

Rosewood Dice & Cards 

Dice and card add-ons have been sent out via our US warehouse! All backers should have received a shipping notice for these items, and they should be arriving shortly if they haven’t already.  
 
If you have not received your dice or cards, or a shipping notice for them, contact us by opening a ticket at support.koboldpress.com and provide your BackerKit details. We’ll make sure you get them! 
 
A Note About the Dice 
 
We’ve noticed some discussion about the dice and we wanted to clear up the confusion. The dice were designed primarily for RiverBank play, and as such the only d12s included in the set are specially designed for Animality/Poetry rolls. The set does not include a standard d12. We apologize for the confusion! 
 

River Bank Novel 

If your pledge is missing your copy of The River Bank novel, contact us at support.koboldpress.com and we’ll make sure you receive one.  
 
Thank you again while we work through RiverBank fulfillment. We thank all of your for your support and patience - we are actively addressing the outstanding issues with the campaign and ensuring all backers receive their rewards. 
 
If you have any outstanding issues with your RiverBank pledge, or are trying to process a late pledge, open a customer service ticket with us at support.koboldpress.com. This is the fastest, most efficient way to resolve any and all customer service issues. 
 
Thanks again to all of you joining us in the RiverBank RPG
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The wood dice came in, but there's three D12s, all of which have 3 separate "1" faces. Is that normal, or a misprint?

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All of my items have finally been received! Hurrah!

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Hardcopy received in the UK this morning (Jan 4th). Looks wonderful.

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I must say the extra import charge of 10€ for the dice – since they were sent separately – didn't make this a nice or worthwhile experience for backers (in Sweden, at least). The logistics of this one has really been subpar. Why weren't the dice either sent in the original package or at least from within EU?

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