Hi RiverBank RPG backers,

 

We have great news regarding shipping of tea and outstanding RiverBank RPG pledges to the UK & Europe.

 

We have cleared both the tea and tea infusers for import into both of these regions, and our partners at Spiral Galaxy are labeling these items and shipping out ALL remaining pledges.

 

All of us at Kobold Press apologize for the lengthy delays in fulfilling RiverBank for our European backers. We did not sufficiently anticipate the difficulties in shipping both the tea and tea infusers internationally, and this oversight resulted in a cascade of delays and problems that we have done our best to resolve as quickly as possible.

 

We’re especially sorry for the difficulties in communicating the situation to our backers. There have been extended periods of waiting while we ensure compliance, and without new news to report, we completely understand how much frustration this has caused. We aim to do better going forward.

 

For all other RiverBank backers is ALL other regions – if you have ANY outstanding pledge items missing, please reach out to us directly via our support site support.koboldpress.com with your backer details, shipping address, and any other relevant information. 

Our support site is the absolute most effective way to resolve any shipping or pledge issues, so please make sure you open a ticket there for a resolution to your issue.

 

Thank you again for supporting Kobold Press and the RiverBank RPG!

Warm greetings, RiverBank RPG backers! 

 

Thanks to all of you for continuing to bear with us while we fulfill your RiverBank RPG pledges! We know there have been some delays in getting rewards out, and we’re happy to see that books and accessories are beginning to arrive everywhere. 

 

To folks who have received their pledges, we hope that you’ve had a chance to start your adventures! For our backers who are still waiting, here’s where fulfillment stands. 

 

Orders without tea add-ons are shipping out through SpiralGalaxyGames now. If you are a backer in the EU/UK without tea in your pledge and you haven’t received a shipping notice please open a support ticket at support.koboldpress.com with your BackerKit pledge details and we’ll ensure your rewards go out right away. 

For EU Backers with tea add-ons: 

We are updating labeling on each individual box of tea to meet EU import regulations to ensure it clears customs properly.  

 

We understand this delay is especially frustrating, and we assure you we’re working with our partner to resolve this. As soon as our label is cleared by our partners in the UK, those outstanding orders with tea will start shipping. 

 

Our US warehouse was shorted approximately 150 units of the Poetry herbal tea. The manufacturer is working to ship us the remaining inventory as quickly as they can.  

 

If you pledged for Poetry tea and did not receive it, let us know by opening a support ticket at support.koboldpress.com and we’ll ensure your tea is delivered as soon as we receive the remaining stock. 

 

 

All backer rewards have been fulfilled! If you have not received your pledged-for items, open a support ticket at support.koboldpress.com and we’ll ensure your rewards are delivered. 

 

Dice and card add-ons have been sent out via our US warehouse! All backers should have received a shipping notice for these items, and they should be arriving shortly if they haven’t already.  

 

If you have not received your dice or cards, or a shipping notice for them, contact us by opening a ticket at support.koboldpress.com and provide your BackerKit details. We’ll make sure you get them! 

 

A Note About the Dice 

 

We’ve noticed some discussion about the dice and we wanted to clear up the confusion. The dice were designed primarily for RiverBank play, and as such the only d12s included in the set are specially designed for Animality/Poetry rolls. The set does not include a standard d12. We apologize for the confusion! 

 

If your pledge is missing your copy of The River Bank novel, contact us at support.koboldpress.com and we’ll make sure you receive one.  

 

Thank you again while we work through RiverBank fulfillment. We thank all of your for your support and patience - we are actively addressing the outstanding issues with the campaign and ensuring all backers receive their rewards. 

 

If you have any outstanding issues with your RiverBank pledge, or are trying to process a late pledge, open a customer service ticket with us at support.koboldpress.com. This is the fastest, most efficient way to resolve any and all customer service issues. 

 

Thanks again to all of you joining us in the RiverBank RPG!