Hi RiverBank RPG backers,

 

We have great news regarding shipping of tea and outstanding RiverBank RPG pledges to the UK & Europe.

 

We have cleared both the tea and tea infusers for import into both of these regions, and our partners at Spiral Galaxy are labeling these items and shipping out ALL remaining pledges.

 

All of us at Kobold Press apologize for the lengthy delays in fulfilling RiverBank for our European backers. We did not sufficiently anticipate the difficulties in shipping both the tea and tea infusers internationally, and this oversight resulted in a cascade of delays and problems that we have done our best to resolve as quickly as possible.

 

We’re especially sorry for the difficulties in communicating the situation to our backers. There have been extended periods of waiting while we ensure compliance, and without new news to report, we completely understand how much frustration this has caused. We aim to do better going forward.

 

For all other RiverBank backers is ALL other regions – if you have ANY outstanding pledge items missing, please reach out to us directly via our support site support.koboldpress.com with your backer details, shipping address, and any other relevant information. 

Our support site is the absolute most effective way to resolve any shipping or pledge issues, so please make sure you open a ticket there for a resolution to your issue.

 

Thank you again for supporting Kobold Press and the RiverBank RPG!