Lone Colossus Games
CREATOR
2 days ago
Project Update: Fulfillment Beginning Soon (and some reminders)
Hi everyone!
Quick Friday afternoon update to say that books and cards are expected to arrive at the US fulfillment center by July 21st! They have already arrived at the UK hub, and will be arriving at the Australian hub before the 21st as well. The dice and the new bookmarks are finishing up and will be shipped by air to catch up with the rest of the products as quickly as possible. So, that means that I'm currently expecting fulfillment to begin in the last week of the month!
Quick Friday afternoon update to say that books and cards are expected to arrive at the US fulfillment center by July 21st! They have already arrived at the UK hub, and will be arriving at the Australian hub before the 21st as well. The dice and the new bookmarks are finishing up and will be shipped by air to catch up with the rest of the products as quickly as possible. So, that means that I'm currently expecting fulfillment to begin in the last week of the month!
Fulfillment Reminders
Shipping Addresses
As the start of fulfillment draws close, make sure that if you've moved or are moving that you have the correct address in your survey! If you need it changed, email me at [email protected] in the next few days and I'll get it updated for you. Once fulfillment begins I will be unable to update your address.
Dealing with Damaged or Missing Items
As the start of fulfillment draws close, make sure that if you've moved or are moving that you have the correct address in your survey! If you need it changed, email me at [email protected] in the next few days and I'll get it updated for you. Once fulfillment begins I will be unable to update your address.
Dealing with Damaged or Missing Items
It's been a rare occurrence in the past, but if your package arrives with damaged or missing items, email me at [email protected]. I will also need photos of the packaging, and any damaged items or the full contents of the package if items are missing.
- North American/European Backers: If your package arrives damaged, or is missing, you have 30 days from the date that the package is marked as delivered to report damaged or missing items.
- Australian/New Zealand Backers: Due to the requirements of the fulfillment center I'm working with, you'll need to inform me within 6 days if your order is damaged or missing items so that they can be replaced by the fulfillment center at no cost.
Fill Out Surveys and Pay Shipping
If you're one of the few people that haven't yet filled out your survey or who have not yet paid shipping, you have 30 days from the time that fulfillment begins to get me your information and your payment to make sure that I can get you your pledge.
Thanks again for all your support, and your patience through these manufacturing delays, and I can't wait for everyone's copies to start going out in a couple of weeks!
- Josh
If you're one of the few people that haven't yet filled out your survey or who have not yet paid shipping, you have 30 days from the time that fulfillment begins to get me your information and your payment to make sure that I can get you your pledge.
Thanks again for all your support, and your patience through these manufacturing delays, and I can't wait for everyone's copies to start going out in a couple of weeks!
- Josh
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